Total Quality Management Course Outline & Co - Trainer profile

1. TOTAL QUALITY MANAGEMENT
TALHA ASIM GHAZI
MOHAMMAD SHAHNAWAZ KHAN
COURSE DESCRIPTION
Quality Management is a management approach that originated in the
1950's and has steadily become more popular since the early 1980's. It is
basically a management philosophy that seeks to integrate all organizational
functions (marketing, finance, design, engineering, production, customer
service, etc.) to focus on fulfilling customer needs and organizational
objectives.
WHO SHOULD ATTEND
The International Standards Organization (ISO) defines TQM as:
There are no pre-requisites, the "TQM is a management approach for an organization, centered
course is designed for general on quality, based on the participation of all its members and
audience as well as some aiming at long-term success through customer satisfaction, and
features are especially designed benefits to all members of the organization and to society."
for personnel related production (ISO 8402:1994)
and manufacturing concern with
a view towards enhancing The course seeks to provide participants with a working knowledge and an
productivity, quality and in-depth understanding of TQM principles, key concepts, and a package of
flexibility in the work place. effective tools for strategic thinking, problem solving and decision making
and continuous process improvement along with a process level perspective
of TQM implementation in an enterprise.
STAYING IN TOUCH
WHY TQM
Name: Implementing TQM has proven to bring profound benefits to an organization
Mohammad Shahnawaz Khan – human resources, assets and wealth, environment and its future survival.
Talha Asim Ghazi
Thus studying, understanding, and implementing TQM is becoming an
Email: absolute necessity if an organization wishes to remain competitive and
shan00_khan@hotmail.com relevant, especially in today’s global competition for customers, market and
global economy.
Phone:
0333-3045-934
TRAINING RESOURCES
Course:
TQM -01 The training conduct shall include course
outline, approach to TQM system, case
studies, and assessments. It would be
appreciated if the participants add dynamics
such as experience, articles etc.

2. LEARNING OBJECTIVE & OUTCOME
Upon completion of this course, you would have gained the following concepts:
 Define key concepts related to Total Quality Management (TQM)
 Identify the benefits of Total Quality Management (TQM)
 Identify the steps of the Total Quality Management (TQM) process cycle
 Identify the tools used to measure the output of the process cycle
 Identify the various facets of benchmarking
Upon completion of this course, you would have gained the following knowledge and learning to
apply TQM as the foundation for the following activities:
 Involvement, Empowerment, and Commitment by management and all employees
 Meeting customer requirements
 Strive for Reducing development cycle times
 Improvement through team effort
 Reducing product and service costs
 Systems to facilitate improvement
 Line Management ownership
 Recognition and celebration
 Challenging quantified goals and benchmarking
 Focus on processes / improvement plans
COURSE OUTLINE
Level I - Organizational Control
 Fundamentals
 Types
 Components
 Problems
Level II - Processes
 Assembly Lines
 Lean Manufacturing
 Quality Management
 Change and Innovation
Level III - Total Quality Management
 What is Total Quality Management
 Why Total Quality Management
 Strategic Importance and Successive Profiles
 The concept of Zero Defects
 The key concepts related to Total Quality Management
 The steps of the Total Quality Management process cycle
 The tools used to measure the output of the process cycle
 The various facets of benchmarking and competition
 The organization, production, and prevention procedures that you can use to achieve
Total Quality Management

3. ASSESSMENTS
Assessment in the form of MCQ's, Acronym, True & False and are others required as part of this
course. These elements are designed to test the participant’s mastery of lectures, readings and
theory related to Total Quality Management. The following question formats shall be used for
assessments
 Fill-in-Blanks or Short Answer
 Multiple Choice Questions
 Acronyms
 Case Studies
ABOUT THE FACILITATOR
M. SHAHNAWAZ KHAN
A Trainee Strategic Analyst and Trainer, having a diverse experience of various business
sectors, a person who believes in perspective thinking through all extremes, in accepting
changes, working hard and smart with determination and learning through any means
possible and passing it on to the heirs.
Currently working as Program Manager for an educational setup in Karachi, a Business
Graduate of PAFKIET with major studies in Finance, IS and Management. He also had a
short but diverse experience of public sectors analysis in domain of financials and
supply/demand forecasts. He had studied and attended training seminars under the
supervision of some of the most prestigious, knowledgeable corporate professionals
through out his academics. He has also conducted InHouse Training Simulation sessions
on topics such as “Analyzing Business Performance and Future Prospects”, “New Product
Launch”, “Training and Developing Employees (Training Methods)”, “Marketing for Mutual
Funds (Marketing Management Profile for NAFA Mutual funds)”, “Basic Bond Analysis (ref:
Handbook of BOE).
M. Shahnawaz Khan is a self-motivated person; has his own self-rules to persuade him
towards his aims. He believes that everyone has the potential to change; we just need to
decide whether to be the best of ourselves or to just accept the change when we had no
choice besides it.