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TQM Outline

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Total Quality Management Course Outline & Co - Trainer profile

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TQM Outline

  1. 1. TOTAL QUALITY MANAGEMENT TALHA ASIM GHAZI MOHAMMAD SHAHNAWAZ KHAN COURSE DESCRIPTION Quality Management is a management approach that originated in the 1950's and has steadily become more popular since the early 1980's. It is basically a management philosophy that seeks to integrate all organizational functions (marketing, finance, design, engineering, production, customer service, etc.) to focus on fulfilling customer needs and organizational objectives. WHO SHOULD ATTEND The International Standards Organization (ISO) defines TQM as: There are no pre-requisites, the "TQM is a management approach for an organization, centered course is designed for general on quality, based on the participation of all its members and audience as well as some aiming at long-term success through customer satisfaction, and features are especially designed benefits to all members of the organization and to society." for personnel related production (ISO 8402:1994) and manufacturing concern with a view towards enhancing The course seeks to provide participants with a working knowledge and an productivity, quality and in-depth understanding of TQM principles, key concepts, and a package of flexibility in the work place. effective tools for strategic thinking, problem solving and decision making and continuous process improvement along with a process level perspective of TQM implementation in an enterprise. STAYING IN TOUCH WHY TQM Name: Implementing TQM has proven to bring profound benefits to an organization Mohammad Shahnawaz Khan – human resources, assets and wealth, environment and its future survival. Talha Asim Ghazi Thus studying, understanding, and implementing TQM is becoming an Email: absolute necessity if an organization wishes to remain competitive and shan00_khan@hotmail.com relevant, especially in today’s global competition for customers, market and global economy. Phone: 0333-3045-934 TRAINING RESOURCES Course: TQM -01 The training conduct shall include course outline, approach to TQM system, case studies, and assessments. It would be appreciated if the participants add dynamics such as experience, articles etc.
  2. 2. LEARNING OBJECTIVE & OUTCOME Upon completion of this course, you would have gained the following concepts:  Define key concepts related to Total Quality Management (TQM)  Identify the benefits of Total Quality Management (TQM)  Identify the steps of the Total Quality Management (TQM) process cycle  Identify the tools used to measure the output of the process cycle  Identify the various facets of benchmarking Upon completion of this course, you would have gained the following knowledge and learning to apply TQM as the foundation for the following activities:  Involvement, Empowerment, and Commitment by management and all employees  Meeting customer requirements  Strive for Reducing development cycle times  Improvement through team effort  Reducing product and service costs  Systems to facilitate improvement  Line Management ownership  Recognition and celebration  Challenging quantified goals and benchmarking  Focus on processes / improvement plans COURSE OUTLINE Level I - Organizational Control  Fundamentals  Types  Components  Problems Level II - Processes  Assembly Lines  Lean Manufacturing  Quality Management  Change and Innovation Level III - Total Quality Management  What is Total Quality Management  Why Total Quality Management  Strategic Importance and Successive Profiles  The concept of Zero Defects  The key concepts related to Total Quality Management  The steps of the Total Quality Management process cycle  The tools used to measure the output of the process cycle  The various facets of benchmarking and competition  The organization, production, and prevention procedures that you can use to achieve Total Quality Management
  3. 3. ASSESSMENTS Assessment in the form of MCQ's, Acronym, True & False and are others required as part of this course. These elements are designed to test the participant’s mastery of lectures, readings and theory related to Total Quality Management. The following question formats shall be used for assessments  Fill-in-Blanks or Short Answer  Multiple Choice Questions  Acronyms  Case Studies ABOUT THE FACILITATOR M. SHAHNAWAZ KHAN A Trainee Strategic Analyst and Trainer, having a diverse experience of various business sectors, a person who believes in perspective thinking through all extremes, in accepting changes, working hard and smart with determination and learning through any means possible and passing it on to the heirs. Currently working as Program Manager for an educational setup in Karachi, a Business Graduate of PAFKIET with major studies in Finance, IS and Management. He also had a short but diverse experience of public sectors analysis in domain of financials and supply/demand forecasts. He had studied and attended training seminars under the supervision of some of the most prestigious, knowledgeable corporate professionals through out his academics. He has also conducted InHouse Training Simulation sessions on topics such as “Analyzing Business Performance and Future Prospects”, “New Product Launch”, “Training and Developing Employees (Training Methods)”, “Marketing for Mutual Funds (Marketing Management Profile for NAFA Mutual funds)”, “Basic Bond Analysis (ref: Handbook of BOE). M. Shahnawaz Khan is a self-motivated person; has his own self-rules to persuade him towards his aims. He believes that everyone has the potential to change; we just need to decide whether to be the best of ourselves or to just accept the change when we had no choice besides it.