Leading with Trust and Respect

1. The
Make
It
or
Break
It
Leadership
Competency:
Building
Trust
and
Respect
Tamara
Sulistyo
19th
Annual
SWE
MN
Spring
Professional
Development
Seminar:
Striving
for
ConGnuous
Improvement
3/10/12

2. Building
Trust
and
Respect
Without
trust
and
respect
in
our
professional
relaGonships,
much
of
our
Gme
and
energy
can
be
wasted.
Are
you
trust-­‐ready?
Trustworthy?
Some
people
trust
others
immediately,
and
that
trust
remains
intact
unless
broken.
Other
people
don’t
trust
unGl
a
relaGonship
is
built
or
unGl
the
person
has
proven
him
or
herself
trustworthy.
We
will
explore
this
trust
conGnuum
together,
discussing
experiences
and
insights
around
the
challenges
and
opportuniGes
we
face
when
working
to
build,
maintain,
or
restore
trust
and
respect.

3. Bio
Tamara
Sulistyo
 COO,
Cheryl
Alexander
&
Associates
 Career
and
leadership
coach
with
a
background
in
execu;ve
search.
 Representa;ve
clients:
Boston
Scien;fic,
Medtronic,
Covidien,
Allianz,
Buffalo
Wild
Wings,
and
Koch
Industries.
 Master’s
degree
in
Communica;on
and
Interna;onal
Management.
 Lived
or
worked
in
12
countries,
married
to
a
man
from
Indonesia,
four
children,
training
for
a
3-­‐genera;on
triathlon,
in
a
play
for
the
first
;me,
a
murder
mystery
dinner
show.

4. Coached
Leadership
Circles
.
Cheryl Alexander & Associates" One Table "
Multiple Minds "
Breakthrough Conversation "
Profound Connections "
Expanded Possibilities "
Extraordinary Results"
New Roundtables Forming 3/12"
www.cherylalexander.com
Tamara@cherylalexander.com
651-­‐442-­‐0073

5. “An
hour
in
conversa;on
with
a
wise
person
can
be
worth
more
than
a
decade
of
learning
from
books”
–
Ancient
Proverb
Recommended
Resource:
ArGcle:
“The
speed
of
trust:
the
one
thing
that
changes
everything”
by
Stephen
Covey
6
minute
YouTube
Video:
“Leading
at
the
Speed
of
Trust”
(Stephen
M.
R.
Covey)

6. ! ! ! ! ! ! ! ! ! !Letʼs Talk
Agreements:!
1. Say what you need to make it safe for you.!
2. What is said in the room stays in the room. !
3. Share what is meaningful; itʼs OK to take the mask off.!
4. Do not interrupt. Respect pauses without jumping in.!
5. Listen without judgment and without offering advice.!
6. Be open, present, focused and curious.!
7. Listen deeply – observe your own emotions and
thoughts as you listen.!
8. Respectfully challenge your own and othersʼ
assumptions.!
9. Have fun and make it fun!

7. TRUST
CONTINUUM
The
evolving
and
situa;onal
nature
of
trust
Fewer
trusts
broken
and/or
trust
may
have
been
broken,
but
it
was
successfully
rebuilt.
Have
learned
from
disappoin;ng
situa;ons
or
they
are
evolving
from
“blind
trust”
to
a
trust
that
has
an
element
of
How
trustworthy
are
you?
cau;on.
(Trust
Given
-­‐
I
take
responsibility
for
it
and
How
trust-­‐ready
are
you?
give
it)
Trust
may
have
been
broken
in
a
more
serious
or
There
is
no
drama;c
situa;on
without
it
being
rebuilt
or
caring
to
rebuild
it
due
to
the
nature
of
the
situa;on.
right
or
wrong,
May
be
moving
away
from
totally
not
trus;ng
good
or
bad
toward
the
middle.
(Trust
Granted
-­‐
it's
on
you
to
place
on
the
prove
it
to
me
in
one
way
or
another)
con;nuum
Copyright
2010.
Cheryl
Alexander
&
Associates.
All
Rights
Reserved.

8. 1. Share
the
specific
story
of
a
person
or
experience
that
influenced
your
views
of
trust
and
respect.
Give
an
actual
example
of
the
las;ng
impact
of
that
on
your
career.
2. What
is
on
your
mind
or
is
going
on
in
your
professional
life
rela;ng
to
the
need
for
building
trust
and
respect?
3. Who
comes
to
mind
as
a
role
model
for
trust
and
respect
within
your
organiza;on?
Describe
specifically
what
that
person
does
or
has
done
to
both
earn
and
give
out
trust
and
respect
and
why
it
mahers.
4. Tell
us
about
a
;me
when
it
was
cri;cal,
but
very
difficult,
for
you
to
build
trust
and
respect
with
an
individual
or
group,
either
a
situa;on
that
you
are
proud
of,
or
one
that
fell
short.
What
did
you
learn
from
it?
5. Describe
a
;me
when
you
have
rebuilt
broken
trust
and
respect.
How
did
you
do
it?
6. Trus;ng
someone
to
deliver
a
package
or
meet
a
deadline
require
a
certain
level
of
trust.
Trus;ng
someone
to
fly
directly
at
you
and
pass
within
inches
of
your
aircrak
at
a
combined
speed
of
1,000
miles
per
hour,
represents
another
degree
of
trust.
What
is
the
most
extreme
degree
of
trust
you
have
ever
been
placed
with
or
have
placed
on
someone?
What
is
the
lesson
for
you
in
that?

9. What
is
the
most
significant
thing
you
heard
or
discovered
today?
What
one
ac;on
AND
what
daily
prac;ce
for
the
coming
30
days
will
you
commit
to
that
will
help
you
augment
trust
and
respect
in
your
day-­‐to-­‐day
work
and
life?

10. Ideas
for
Augmen;ng
Trust
&
Respect
1)
Prac;ce
being
fully
present.
Don’t
let
your
mind
mul;-­‐task
when
talking
with
someone
else.
If
you
are
connec;ng
his/her
words
to
your
experiences
and
find
yourself
going
off
in
another
direc;on,
share
that
thought
when
it
is
your
turn
to
talk.
Listen
for
the
“words
beneath
the
words.”
What
is
the
speaker
really
expressing?
2)
Spend
some
;me
gelng
to
know
the
people
you
work
with,
one
by
one
–
with
no
agenda
other
than
to
know
each
other
at
a
deeper
level.
Take
the
risk
of
going
first
–
share
something
about
yourself
they
may
not
know
about
you.
Tell
them
about
something
that
is
important
in
your
upbringing,
your
life,
your
values,
hopes
or
desires.
Open
the
conversa;on.
Ask
others
for
their
opinions,
thoughts,
wants
and
feelings
on
different
topics.
3)
Schedule
;me
with
someone
with
whom
you
have
a
strained
rela;onship.
Find
something
you
appreciate
about
that
person,
and
begin
the
conversa;on
with
that
thought
in
your
head.
Consider
asking
them
how
they
would
like
you
to
show
them
respect
and
trust.

11. QuesGons?
Thank
You!
Let’s
Get
Stronger
Together
Cheryl
Alexander
&
Associates,
Inc
tamara@cherylalexander.com
www.cherylalexander.com
651-­‐442-­‐0073
We
would
love
to
hear
from
you