1. Ethics : the Role of Total Quality ManagementLeadership Tanetra Austin 2010

3. Right and wrong

5. Values

6. Beliefs

7. Determination

9. Abusing or lying about sick leave

11. New policies and procedures

12. Continuous improvement

13. Investments in appraisal

14. Prevention

16. Analysis of the cost associated with unethical behavior.

17. Can be divided into 3 root causes:

18. Pressure(ex: errors,waste,rework,and lost customers)

19. Opportunity(ex: theft and excessive compensation)

21. Development of a system that minimize cost.

22. Addresses Problems in:

23. Pressure(ex: development of goals, values, and developing policies)

24. Opportunity

26. Advertising of ethical behavior in order to develop an ethical organizational culture that is:

27. Clear

28. Positive

30. Teach how to clarify ethical issues

31. Encourage how to get facts before acting

32. Show how to test actions in advance

33. Testing can be accomplished by asking:

34. Is it legal

35. Is it right

37. Management should visit:

38. Customers

39. Suppliers

40. Departments within the organization

42. Push problem solving and decision making to the lowest appropriate level.

44. Teams

45. Coaching teams

47. External and internal customers

48. Suppliers through visits

49. Focus groups

51. Communication