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Internal Engagement
Attracting, Managing & Delighting Your Team
Brian Wm. Niles
Founder & Chief Evangelist
Expectations
● Ideas
● Tools
● Motivation
● Support
For Higher Education to Succeed
● Eliminate inefficiencies.
● Do more with less. (aka “scale”)
● Do what you do best (outs...
My Rules (aka “a life in process”)
● Scale my time.
● Identify priorities.
● Access to information.
● Review results & adj...
Your Behaviors.
Mission statements
do not dictate the
behavior you desire.
Fundamentals of Fundamentals
● Clear
● Timeless
● Appropriate
● Practiced
● Shared
Meetings.
33%time spent in meetings.
73%admit to doing unrelated tasks.
39%admit to having dozed off.
● No agenda
● Unnecessary attendees
● Disconnected notes
● Undocumented assignments
● Lack of accountability
● Forgotten d...
Worklife.com
Do.com
● Agenda
● Reminders
● Notes
● Decisions
● Action Steps
● Open Issues
● Private Notes
● Summaries
● Mobile!
● Preparation sucks
● No agenda sucks
● Overinvitation sucks
● Scheduling sucks
● Tangents suck
● Meeting rooms suck
● Con...
Your inbox.
121average emails recieved per day.
380average unread emails
in each TargetX inbox.
● Use the filters
● Keep personal separate
● Act on incoming messages
● Schedule email reading time
● Avoid late night/wee...
● Team Tips
○ 2 Replies = Move to In-Person
○ Phone Calls = Return Phone Call
○ Create Internal Social Network
■ i.e. Chat...
Your tasks.
Consider This
When it entered the English language in the 1400’s
… there was no plural version.
● Google Keep
● Remember the Milk
● Any.Do
● Wunderlist
● Todoist
● TickTick
● Good old paper
Your team.
3 Suggestions
● Know individual strengths
● Have consistent terminology.
● Get out of their way.
Achiever Activator Adaptability Analytical Arranger
Belief Command Communication Competition
Connectedness Consistency Con...
Strategic
Futurist
Responsibility
Relator
Maximizer
You can’t
go it alone.
Your time.
What’s your time worth?
● Visualize the ideal day. Then go do that.
● Schedule time to think.
● Take control of your calen...
Eat the frog.
Eat a live frog first thing in the
morning and nothing worse will
happen to you the rest of the day.
~ Mark Twain
Need
to Do
NEXT
Don’t
Need
to Do
LET IT GO
IF YOU
GET TO IT
Don’t Want
to Do
Want
to Do
Your day.
6 Suggestions from Mike
● Drink a glass of water.
● Define your top three.
● Use the 50/10 Rule.
● Move and sweat daily.
●...
Your life.
Not balance.
But harmony.
Your behaviors.
Your meetings.
Your inbox.
Your tasks.
Your time.
Your team.
Your day.
Your life.
Internal Engagement - Attracting, Managing and Delighting Your Team
Internal Engagement - Attracting, Managing and Delighting Your Team
Internal Engagement - Attracting, Managing and Delighting Your Team
Internal Engagement - Attracting, Managing and Delighting Your Team
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Internal Engagement - Attracting, Managing and Delighting Your Team

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Presentation from the 2015 Converge Consulting Conference

Publié dans : Formation
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Internal Engagement - Attracting, Managing and Delighting Your Team

  1. 1. Internal Engagement Attracting, Managing & Delighting Your Team Brian Wm. Niles Founder & Chief Evangelist
  2. 2. Expectations ● Ideas ● Tools ● Motivation ● Support
  3. 3. For Higher Education to Succeed ● Eliminate inefficiencies. ● Do more with less. (aka “scale”) ● Do what you do best (outsource the rest). ● Attract and nurture talent. ← ● Increase accountability. ● Connect “cost” to “outcome” (aka “value”)
  4. 4. My Rules (aka “a life in process”) ● Scale my time. ● Identify priorities. ● Access to information. ● Review results & adjust. ● Protect my time. ● Pick the right people.
  5. 5. Your Behaviors.
  6. 6. Mission statements do not dictate the behavior you desire.
  7. 7. Fundamentals of Fundamentals ● Clear ● Timeless ● Appropriate ● Practiced ● Shared
  8. 8. Meetings.
  9. 9. 33%time spent in meetings.
  10. 10. 73%admit to doing unrelated tasks.
  11. 11. 39%admit to having dozed off.
  12. 12. ● No agenda ● Unnecessary attendees ● Disconnected notes ● Undocumented assignments ● Lack of accountability ● Forgotten decisions made ● Items for next meeting
  13. 13. Worklife.com
  14. 14. Do.com
  15. 15. ● Agenda ● Reminders ● Notes ● Decisions ● Action Steps ● Open Issues ● Private Notes ● Summaries ● Mobile!
  16. 16. ● Preparation sucks ● No agenda sucks ● Overinvitation sucks ● Scheduling sucks ● Tangents suck ● Meeting rooms suck ● Conference calls suck ● Powerpoint sucks ● No engagement sucks ● Not sticking to time sucks ● Followup sucks
  17. 17. Your inbox.
  18. 18. 121average emails recieved per day.
  19. 19. 380average unread emails in each TargetX inbox.
  20. 20. ● Use the filters ● Keep personal separate ● Act on incoming messages ● Schedule email reading time ● Avoid late night/weekend emails ● Resist responding to all messages ● Use the phone or take a walk
  21. 21. ● Team Tips ○ 2 Replies = Move to In-Person ○ Phone Calls = Return Phone Call ○ Create Internal Social Network ■ i.e. Chatter, Slack, Hipchat ○ Email Free Days (e.g. Fridays)
  22. 22. Your tasks.
  23. 23. Consider This When it entered the English language in the 1400’s … there was no plural version.
  24. 24. ● Google Keep ● Remember the Milk ● Any.Do ● Wunderlist ● Todoist ● TickTick ● Good old paper
  25. 25. Your team.
  26. 26. 3 Suggestions ● Know individual strengths ● Have consistent terminology. ● Get out of their way.
  27. 27. Achiever Activator Adaptability Analytical Arranger Belief Command Communication Competition Connectedness Consistency Context Deliberative Developer Discipline Empathy Focus Futuristic Harmony Ideation Includer Individualization Input Intellection Learner Maximizer Positivity Relator Responsibility Restorative Self-Assurance Significance Strategic Woo
  28. 28. Strategic Futurist Responsibility Relator Maximizer
  29. 29. You can’t go it alone.
  30. 30. Your time.
  31. 31. What’s your time worth? ● Visualize the ideal day. Then go do that. ● Schedule time to think. ● Take control of your calendar. ● Have access to information. ● Automate whenever possible.
  32. 32. Eat the frog.
  33. 33. Eat a live frog first thing in the morning and nothing worse will happen to you the rest of the day. ~ Mark Twain
  34. 34. Need to Do NEXT Don’t Need to Do LET IT GO IF YOU GET TO IT Don’t Want to Do Want to Do
  35. 35. Your day.
  36. 36. 6 Suggestions from Mike ● Drink a glass of water. ● Define your top three. ● Use the 50/10 Rule. ● Move and sweat daily. ● Express gratitude. ● Reflect daily. Mike Del Ponte is the founder of Soma,who aims to revolutionize the water industry
  37. 37. Your life.
  38. 38. Not balance. But harmony.
  39. 39. Your behaviors. Your meetings. Your inbox. Your tasks. Your time. Your team. Your day. Your life.

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