Sales/business development – 15% of total cloud apps spendingMarketing/PR/market research – 13%Customer service – 15%
AOL stats:30 year-old company as of 2012106 million unique visitors (November 2011)Company’s number of online subscribers has dropped from 30M to 4M in last 10 yearsSubscription revenue falling fast; company cut total expenses in 2011 by more than $500M to offset decline in subscription revenueMichael Manos, in his blog, said AOL’s ATC (Cloud-only) data center (“Loose Bolts” – www.loosebolts.files.wordpress.com:-- 100% lights-out support (no full-time staff and no contract staff)Quick-launch data center capabilitiyPre-planned vs. reactive support model