11. Cross-Channel Attack
Card Uses Harvested
Application
Web Credentials
Get Personal Data
from Autoforms
My Account
Accounts Balance
Authenticate using
Personal Details
Request Transfer
Call Center
Account ID 12345678
Passcodes rover12
2-Factor Auth ?
Address 12 Acacia Ave.
D.O.B. 1/12/1966
Products Current, Card
Mother’s Name Smith
Cross-Channel Attack
Card Detect Strange
Application
Browsing Pattern
Put Account on
Watch List
My Account
Accounts Balance
Detect Xfer by
Phone Banking
Elevated Risk =
Txn Blocked
Account ID 12345678
Call Center
Passcodes rover12 CRM/VOIP Fraud Mobile List Application Web Servers
2-Factor Auth ? Servers
Address 12 Acacia Ave.
D.O.B. 1/12/1966
Products Current, Card
Sources: