InterDialog Dialer - An intelligent dialing system that improves your calling efficiency & helps you reach out to more customers in a shorter time span

1. Teckinfo Solutions Pvt. Ltd. 2016-171

2. Teckinfo Solutions Pvt. Ltd. 2016-17
Why Automate Dialing ?
Customer service organizations across industries and markets are under pressure to
increase sales and deliver better business results. Contact centers need to
continuously evolve and look for ways to improve the productivity and sales
efficiency of their people. They have to ensure that their agents are not just making
more calls, but are also talking to the right people at the right time. There is a need
to improve the quantity as well as quality of interactions. An automated dialing
system provides an intelligent solution to manage outbound calls in a way that
maximizes call utilization, reduces call abandonment and significantly improves the
performance of service agents.
InterDialog dialer is one such product. The predictive dialer software and automatic
dialer algorithms used by the InterDialog dialer are designed to improve efficiency
by lowering the wait time, the number of dropped calls and the idle time of agents.
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3. Teckinfo Solutions Pvt. Ltd. 2016-17
InterDialog Dialer Features
 Least Cost Routing (LCR)
 NCPR support
 Centralized lead up loader (for
multi location dialer)
 Advanced dialing rules
 Time based attempts
 Number based attempts
 Maximum attempts
 Day wise attempts
 FTD/MTD data export
 Dynamic campaign switch over of
agents
 Agent status alerts/thresholds
 Dynamic CLI options
 Screen recording along with voice
 Integration for consent gateway
IVR
 SS7 supported Option for
redundancy of asterisk
 Advanced system alerts for
trunk/agent/application via
SMS/Email
 Exhaustive CRM repository
 Data Exclusion
 OBD/AOD
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4. Teckinfo Solutions Pvt. Ltd. 2016-17
Agent Screen
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5. Teckinfo Solutions Pvt. Ltd. 2016-17
Advanced Dialing Logic
 DIALED ATTEMPT ALGORITHM
 MAX DAYS AFTER FIRST ATTEMPT
 MAX TOTAL ATTEMPTS
 APPLY MAX ATTEMPTS LOGIC
 LEAD EXPIRE / FAIL AFTER MAX LIMIT
 TOTAL ATTEMPT ALGORITHM.
 PHONE ORDER RULE
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6. Teckinfo Solutions Pvt. Ltd. 2016-17
Key Benefits
• ADVANCED DIALING CAPABILITIES: Increases the effectiveness of outbound calls
by using advanced dialing rules to predict whom to call and at what frequency.
• GREATER PRODUCTIVITY: Lowers the number of dropped calls and idle time of
agents, thus increasing their productivity by at least 200%.
• HIGHER CONTACT RATIO: Allows dialing out to multiple groups at the same time,
which helps increase the reach of campaigns across wider markets and multiple
time zones.
• EFFECTIVE LEAD MANAGEMENT: Critically evaluates each outbound call to ensure
that correct leads are contacted and converted into sales results.
• SALES EFFICIENCY: A high contact ratio combined with improved lead
management automatically increases sales efficiency and ensures better business
results.
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7. Website: www.teckinfo.com
Email: info@teckinfo.com
Telephone: +91 11 49605577 / 88