InterDialog Unified Contact Center Software is a robust & scalable contact center software with high availability and redundancy options.High scalability allows you to scale up operations any time. High availability and redundancy options minimize downtime.

1. InterDialog Unified Contact Center
Software with high Availability
and Redundancy
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2. * Highly Scalable, High Availability, Redundancy
* Multiple options for InterDialog Implementation
* Premise Based Telephony & CTI
* Single CTI with multi location Telephony
* Hosted/ Private Cloud Telephony & CTI
* Multiple CTI & Telephony Support
* Common Lead Server with Local
Telephony & CTI
* Multi-level self-service IVR with Speech
Recognition & TTS
* Integrates with Avaya on TSAPI
* Powerful Lead Management Tool
* Predictive/ Progressive/ Power/ Preview Dialing
* Advance Dialing Logic
* Unified Agent (Multi-Channel Communication viz.
Voice, Video, Chat, Email, SMS & Social Media)
* Mobile Client (Android)
* Screen Recording with Voice Recording
* Click To Call
* Web Call Back
* Wall Board
* Integration with 3rd party CRM (Microsoft
Dynamics, Sales Force, Sugar & other popular
CRM’s)
* CRM Manager
* System Alerts
* Support for SIP IVR/ SIP Logger
* Supports Panasonic/ Matrix /NEC /AVAYA EPBX &
IP-PBX
* Supports Linux and Windows Desktop
* Real Time Monitoring and Extensive Reporting
Features
* Global Implementation of around 50,000 Seats`
Key Features
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3. SCALABILITY & DEPLOYMENT OPTIONS
• InterDialog supports up to 1500 seats
• Supports Multiple Telephony Servers
• Supports Multi CTI Server with Centralized Database
• Remote Location Telephony with Centralized CTI Server
• Centralized Reporting Server
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4. SCALABILITY NETWORK DIAGRAM
CTI Server 1
Telephony Service
Provider
Agent 1
Campaign 1
Agent 2
Campaign 2
Agent 3 Agent N
Campaign N
ACD 1 ACD 2 ACD 3
CTI Server 2
InterDialog
UCCS Database
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5. REDUNDANCY
 Telephony Server using Linux Clustering
 Automatic switchover of PRI lines with appliance
InterDialog Server Applications
 Cluster-aware
 Implementation on Windows Clustering
 In-built heart beat functionality to facilitate automatic switchover
InterDialog Database
 Replication on MySQL/ MS SQL
 Implementation of MySQL/ MS SQL on Windows Clustering
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6. PRI Line
Primary
Gateway
Secondary Gateway
Primary Asterisk
Server (virtual IP
192.168.200.229)
Secondary Asterisk
Server(Virtual IP
192.168.200.229)
Communicating using
VRRP (Virtual router
redundancy
protocol)
Communicating
using IDG
Heartbeat
Interdialog
Primary Server
Interdialog
Secondary Server
IP 192.168.200.201
IP 192.168.200.202
IP 192.168.200.203
IP 192.168.200.204
Shutdown Device - 2Min (Approx.)
LAN disconnection - 45 Sec - 60 Sec
PRI failover - 15 sec
Primary
DB
Secondary
DB
Replication
Communicating
using Hot
Backup
Network / LAN Switch
InterDialog High
Availability and
Redundancy Setup
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7. PRI Line
Primary
Gateway
Secondary Gateway
Communicating using
VRRP (Virtual router
redundancy protocol)
Communicating
using IDG
Heartbeat
Interdialog
Primary Server
Interdialog
Secondary Server
IP 192.168.200.201
IP 192.168.200.202
IP 192.168.200.203
IP 192.168.200.204
Primary DB
Secondary
DB(Manual
Configuration
required)
Replication
Primary Asterisk
Server (virtual IP
192.168.200.229)
Secondary Asterisk
Server(virtual IP
192.168.200.229)
Communicating
using Hot Backup
Network / LAN Switch
Shutdown Device - 2Min (Approx.)
LAN disconnection - 45 Sec - 60 Sec
PRI failover - 15 sec
InterDialog High
Availability and
Redundancy Setup
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8. Website: www.teckinfo.com
Email: info@teckinfo.com
Skype ID: info@teckinfo.com
Telephone: +91 11 49605577 / 88
To Know More:
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