The document discusses important questions to consider before buying call center software. It lists 5 key questions: 1) Is the software scalable? 2) What features are available? 3) Can it integrate with existing applications? 4) Is customization, upgrades, and support for blended agents possible? 5) Who will provide guidance on using the software? Answering these questions will help ensure the call center software meets your needs now and for future growth. The document promotes a specific call center software solution from Teckinfo.

1. Important questions
You must consider before buying
CALL CENTER SOFTWARE

2. Important Questions
When you run a call center, whether it is an inbound call center, outbound call center or
the combination of these two i.e. blended call center, you have to handle calls. While
managing any type of call center, sometimes you face problems like customer is not
satisfied because call center support is not good, or all the channels for communication are
not available etc. So, to manage all these problems, use a robust Call Center Software. Call
Center Software is a way to run your call center effectively & efficiently. So you must ask
these five important questions before buying Call Center Software.
?

3. Is the Call Center
Software scalable?
When you invest in technology, you want your software to be future
proof. It should grow with your growth. So before buying the Call
Center Software, find out how many seats it is scalable up to? Does
it support multiple telephony servers & CTI servers?

4. What are the
features available?
Every software has different features. So sometimes you may be confused which software
you have to buy. So you need to know about some important features of Call Center
Software that will help you to buy Call Center Software. Here I’m giving you a list of
important Call Center Software features:-
• Dynamic CLI Options
• Advance Dialing Rules
• Centralized Lead Uploader
• Voice and Screen Recording
• NCPR Support
• Manual Dialing
• Manage Queue
• Agent Status Alerts
• Text to Speech
• Outbound Dialer
• Predictive Dialer
• Power Dialer
• Progressive Dialer
• Preview Dialer
• IVR Solution
• Live Chat
• Call Transfer to Other Extensions
• Multi-Language Support
• Multiple Telephone Line Support
• Voice Logging
• Workforce Management
• Flow Selection on DNIS & ANI

5. Can the Call Center Software
integrate with your existing application?
The most important feature you’re looking for Call Center
Software is backend integration i.e. CRM Integration so
that your agents can easily get customer information to
handle the customers effectively, integration with any
database like Oracle, MySQL, SQL etc, also social media
integration to manage social medial channels like
Facebook, twitter, LinkedIn, Pinterest etc.

6. Software customization,
up-gradation &
blended agents support is possible?
Before buying the Call Center Software, you must ask if
software customization is possible or not for routing
parameters, automation rules etc. and also ask about
the software up-gradation like How are upgrades
performed? Are new upgrades automatically available as
and when released? Don’t forget to ask if the software
will support blended agents or not to handle both
outbound and inbound calls to meet the organization
goals.

7. Who will guide
you to use the software?
Sometimes it’s easy to understand how to use software. But in case
of Call Center Software, you need a demo to understand the
software. So request for a demo, then sales person will give you a
demo and solve your all queries related to Call Center Software.
After buying the software they’ll also provide you training, if need.
Post sales support is very important for smooth operations .

8. After getting the answer to all these questions, if you believe it’s
the right time to switch. Move on the updated Call Center
Software that fulfills you business needs and helps to build better
customer relationship.
Check our website Teckinfo.com and schedule a free demo for our
unified Call Center Software InterDialog UCCS.
Our solution can help you stay all time effective and grow your
sales and delight your customers.
?

9. Contact us
www.teckinfo.com
info@Teckinfo.com
info@teckinfo.com
+91-11-49605588