Personal Information
Entreprise/Lieu de travail
Edmonton, Canada Area, AB Canada
Profession
Customer Experience & Usability Pro; Author & Interviewer; Helping Companies Profit Online since 2001
Secteur d’activité
Technology / Software / Internet
Site Web
frankreactions.com
À propos
1. Host of the Frank Reactions podcast on customer experience, Tema interviews business leaders & experts to help you deliver on the 3P Profit Formula: Promise + People + Process = Profits. Get those things right consistently and your customers will love you and your organization will thrive
2. Author of the forthcoming book, PeopleShock: The 3P Profit Formula for the Digital Era.
3. Omnichannel customer experience, digital marketing, and usability consultant, with three decades helping clients such as Bank of America, the Royal Bank of Canada, ING Direct, the Government of Alberta, Cruise Ship Centres, Edmonton Public Schools, etc.
Some of my previous experiences:
- I put up my fi...
Mots-clés
customer experience
customer service
customer experience management
social media
quotes
cem
cx
marketing
usability
business
service
image
customer relationship management
change management
mindfulness
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change
collaboration
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research
twitter
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internet
how to
beginner
Tout plus
Présentations
(3)J’aime
(1)Accessibility as innovation
Whitney Quesenbery
•
il y a 8 ans
Personal Information
Entreprise/Lieu de travail
Edmonton, Canada Area, AB Canada
Profession
Customer Experience & Usability Pro; Author & Interviewer; Helping Companies Profit Online since 2001
Secteur d’activité
Technology / Software / Internet
Site Web
frankreactions.com
À propos
1. Host of the Frank Reactions podcast on customer experience, Tema interviews business leaders & experts to help you deliver on the 3P Profit Formula: Promise + People + Process = Profits. Get those things right consistently and your customers will love you and your organization will thrive
2. Author of the forthcoming book, PeopleShock: The 3P Profit Formula for the Digital Era.
3. Omnichannel customer experience, digital marketing, and usability consultant, with three decades helping clients such as Bank of America, the Royal Bank of Canada, ING Direct, the Government of Alberta, Cruise Ship Centres, Edmonton Public Schools, etc.
Some of my previous experiences:
- I put up my fi...
Mots-clés
customer experience
customer service
customer experience management
social media
quotes
cem
cx
marketing
usability
business
service
image
customer relationship management
change management
mindfulness
leaders
change
collaboration
leadership
customers
research
twitter
website marketing
online marketing courses
online marketing courses canada
internet marketing tools
online marketing tools
internet marketing canada
tema
internet marketing
roi
measurement
digital media
metrics
online marketing
return on investment
tools
frank
web
linkedin
facebook
website
construction
small business
builders
email
online
internet
how to
beginner
Tout plus