ENGLISH FOR HOTEL: RESPONDING TO THE CUSTOMER’S NEEDS

1. RESPONDING TO THE CUSTOMER’S
NEEDS
ENGLISH FOR HOTEL

2. RESPONDING TO THE CUSTOMER’S
NEEDS
Conversation I
Guest : Can I have breakfast in my room?
Receptionist : Certainly, madam. Breakfast is served in your room from 7
o’clock until 10.
Guest : Thank you. I'd like to have a Continental Breakfast.
Receptionist : Yes, madam. And at what time would you like it?
Guest : About half-past eight, I think.
Receptionist : 8:30 Very good, madam. And what kind of fruit juice would
you like? We have pineapple, orange, watermelon.
Guest : I think I’d like pineapple, please.
Receptionist : Pineapple juice. And would you prefer tea or coffee?
Guest : Coffee, please.
Receptionist : Thank you very much. Have a nice day, madam.

3. Conversation II
Room service : Room service, good morning. May I help you?
Guest : Yes, I'd like to order two sets of American breakfast, please.
Room service : Certainly, sir. May I have your room number, please?
Guest : 742
Room service : What would you like for your breakfast?
Guest : Orange juice, one fried egg with bacon, toast, and coffee for me,
but tea for my wife.
Room service : Of course, sir. Let me repeat your order: 2 sets of American
breakfast having orange juice, one fried egg with bacon, toast, and
coffee; another set with tea.
Guest : That’s right. How long does it take?
Room service : About 30 minutes, sir. Thank you very much. Have a nice day.

4. References and Recommended Readings
• Hughes, J. (2009). Telephone English with Audio CD. Oxford:
Macmillan.
• Morris, C. E. (2012). Flash on English for Tourism: ESP
Series: class CD [Electronic resource]. Italy: Tecnostampa, 1.
• O'Hara, F. (2002). Be My Guest. New York: Cambridge
University Press.
• English for Hotel [e-book]. https://www.pdfdrive.com/english-
for-hotel-e13504072.html

5. Online Resources
http://hotel-tefl.com/pages/greeting/
https://www.linguahouse.com/
https://www.englishclub.com/
https://www.hospitality-school.com/
https://www.woodward.com
http://yadayadaenglish.com/