Deal with Sales Rejection
Using These Tips

Introduction
• Rejection has possibly ruined the careers of more salespeople than any
other particular thing.
• No one is fond of rejection and only a very small number of agents get to
a point where they are not distressed by it.
• But in sales you must to learn out how to constructively handle rejection.
• The contact center software solutions helps in getting more closed deals
and in delivering an exceptional consumer experience.

Tips to Deal with Sales Rejection
Presentation Agenda:
 Don’t Take it Personally
 Know the Sales Ration
 Stay Professional
 Find Out the Reason
 Look at the Positive
 Objection Vs. Rejection
 Know Your Customer
 Keep Customers in Loop
 Avoid Desperation
 Talk & Discuss with Team Members

Don’t Take it Personally
• Remember refusal to purchase a product has nothing to do with you
personally.
• Stay rational instead of getting emotional.
• Cut the emotional drama and look how you could have handled the
purchaser in a better manner.
• Look for accountability and ways to avoid the same scenario in future.
Know the Sales Ratio
• Different products have various ratios and it is essential that you look into
them and mark your expectations accordingly.
• The number will fluctuate depending upon the merchandise or the
services.
• There is no particular formula to know the ratio.
• This shall help you get immunized to refusals and will help you set realistic
goals.

Stay Professional
• There are possibilities you will become defensive and emotional.
• Remember that you are representing the company.
• Sometimes the customer might come back to you in the future.
• Hence, it is vital that you end the call on a good note without sounding low
or harsh.
• Thank the consumer for taking time off his schedule to talk to you.
• A great closing can pave a path to a new relationship with the buyer.

Find Out the Reason
• It is vital to know the reason behind the refusal and whether it was legit.
• Sometimes, they just did not understand what exactly you said.
• Thus, it is important that you ask the customers the reason behind their
rejection.
• Looking for the root cause not only helps you to understand the selling
process better but also helps you to rectify your mistakes.
Look at the Positive
• Do not feel disheartened by a refusal.
• The sale is a game of constant improvement and it is refusals that keep you
grounded.
• Don’t ignore the loss but do not dwell on it too much.
• Instead, ask yourself what you can learn.
• If you are at fault, accept the responsibility and move forward and try not
repeating in the next one

Objection Vs. Rejection
• Every refusal comes with its own set of denials.
• It is essential that as a caller, you classify between rejection and objection.
• Objections are a part of the sales cycle.
• This does not imply that they do not like the product but that they have a
problem with some aspect of it.
• Rejection, on the other hand, is a complete refusal of the product no
matter what the cost or what the in-built applications are.
• However, it is essential that you know what the common oppositions are
and look for ways to overcome them.

Know Your Customers
• Try to know more about the customer.
• Try and understand what the prospect likes or dislikes and why he has
rejected the product.
• The cloud contact center solutions can be integrated with the social
networking platforms and help you to understand the preferences of the
customers.
• It can also help you develop an insight on the previous interaction.
• The information can be utilized the next time that you call him.

Keep Customers in Loop
• It is essential to remember that rejections are temporary.
• Thus, it is vital that you always stay in touch with them.
• Keep them informed about the new offers and products through
newsletters.
• Old refusals have the capacity of being the new potential leads.
• Nurture the bond and have effective follow-ups.
• Stay persistent in your efforts.
Avoid Desperation
• Do not feel disheartened by a refusal.
• The sale is a game of constant improvement and it is refusals that keep you
grounded.
• Don’t ignore the loss but do not dwell on it too much.
• Instead, ask yourself what you can learn.
• If you are at fault, accept the responsibility and move forward and try not
repeating in the next one

Talk & Discuss with Team Members
• There are odds that there might have been an issue with your script or
tone.
• Someone who is familiar with the business can help you identify the
internal errors.
• The call center software solutions for small business come with features
like call recording, monitoring, and speech analytics.
• These can help the coaches to better understand the calling process.
• Exchanging information between team members will not only make you
realize your own faults but will also help you to learn from other’s mistakes.

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