1. MOTIVATING AND RETAINING
GEN Y
BUILDING ORGANISATION
CAPABILITY
Ganesh Natarajan & Lavanya Jayaram
Zensar Technologies, Jan 16 2014

2. Managing the health parameters
Elements of organizational health
Alignment
Are people at all levels
contributing to the
organization’s vision, strategy,
culture and values?
Direction
Coordination &
control
Accountability
External
orientation
Leadership
Capabilities
3 clusters of health
Innovation
&
Learning
Execution
Can the organization perform
essential tasks with its current
capabilities and motivation
level?
Motivation
Culture &
Climate
SOURCE: McKinsey Organization Practice
Renewal
How do leaders interact,
respond, and adapt to its
situation and external
environment?

3. ALIGNMENT
Engaging the whole organisation in strategy formation
and initiatives for success
Vision Community

4. Concept of Crowdsourcing
“Crowdsourcing is the process by which the
power of the many can be leveraged to
accomplish feats that were once the
province of a specialized few.”
Jeff Howe: Wired Magazine
June 2006

5. Vision Community @ Zensar
Empowering Employees
“Never tell people how to do things. Tell them
what to do and they will surprise you with their
ingenuity”

6. VC Core and Support systems

7. VC :What’s in it for Associates?
A Platform to :
 Contribute Ideas
 Ask Questions
 Seek Clarifications
 Offer Feedback
Know Your Zensar
Align your Ideas to the
company’s
Team Work
Communication
Decision Making
Creative Thinking

8. Evolution and Contribution to Zensar’s Strategy
 Platform to generate
ideas
 Hear the “Voice of
Associates”
 60-70 Participants
 A vehicle to validate
strategic plans of
Management Council
 Higher participation
from young
employees
 Kzen
 Zensar’s ValueDevelopment centre
 Centralized Presales
 INNOWET KRAs
 Solution Blueprint





ePMP
Centralized testing
ER/AR Function
Innovation Council
OBT acquisition-SBU
Model
 Support to Strategy
Formulation and
Strategy
Implementation
 120+ associates
across geographies







Project Director
ZenLounge
IP Council
SoA
Green IT
ZICCI
ZenPoints

9. Vision Community Today



Contributes to 20-30% of new ideas and Strategy
for Zensar
Is a forum for identifying and grooming talent
across the organization
Enables building connect within the organization
across functions and bands

10. EXECUTION
Enabling managers to take full responsibility
iZen Engagement Workshops

11. iZen Engagement Workshops - Building
Exceptional Teams
Context:
 Scaling up - $1Bn goal
 Connectedness as a culture
 Retaining Connectedness
 Need for consistency in People Mgmt Skills
 Confidence reposed in Supervisors

12. Results

720 Development Action Plans

Retention – 91 % overall 98.6 % critical talent.

Engagement score up by 12 % over previous year, 5 F
Culture reinforced.

Built alignment to the $1Bn goal, inspiring leadership,
Connectedness culture

14. Leadership in Action with Gen Y

15. The Development Pyramid
Vision Community, WE, CSR
Voice of Youth, Values Deployment
Entrepreneurial Business Leaders
(Grooming potential CEOs)
Opportunities, Job
Rotation
Development Action Plans,
LDP, Career plans,360 degree
feedback,Mentoring
Senior Manager
(Building Senior Leaders)
Development Action Plans, MDP,
Fast Track programs, Mentoring
Practice based Training,
Sponsored Education
Frontline Managers
(Grooming Frontline Leaders)
Software Professionals
(Discovering Stars)

16. Challenging Leadership Paradigms

The Leader – Follower Syndrome

Leading from the front !

Its lonely at the top !
16

17. Leadership Learnings - 01
Leaders do NOT CREATE followers
They create opportunities and construct a context
where their people can set off on a voyage of
discovery of leadership

18. Leadership Lesson - 02
The leader is NOT the “all-knowing commander and order
giver extraordinaire”
A symphony conductor is usually a good musician but
never the best performer – he can engage others and turn
them on to be the best they can be !
Jack Welch – Premier Talent Developer

19. Leadership Lesson - 03

Leaders are gluttons for building relationships – intimate
listening, purely personal contacts and love for people !

Leaders are networking fiends – weaving dense webs of
inclusion at all levels and connecting , concentrating and
making you believe that….

20. Leadership for Gen Y

Leaders are talent fanatics and will hunt talent down in
every corner of the earth

Attract – Nurture – Mentor – Praise – Reward – let
individuality thrive !

And finally a personal lesson for leadership

21. Know when to leave……..
© Zensar Technologies 2014 | www.zensar.com