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A Changing Environment for Learning & Development

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Thales Training & Consultancy presents 'A Changing Environment for Learning & Development', exploring how managed training services and outsourcing training administration can provide the L&D function for your business.

This presentation was originally given at the World of Learning Conference and Exhibition 2012.

Publié dans : Business, Technologie
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A Changing Environment for Learning & Development

  1. 1. A Changing Environment for Learning & Development Mandy Smithson
  2. 2. Objective <ul><li>The session aims to explore how the L&D professional can deliver solutions which meet the needs of the business whilst balancing the budget… </li></ul>
  3. 3. Agenda <ul><li>Objective </li></ul><ul><li>Is Outsourcing a Solution? </li></ul><ul><li>Commercial Procurement </li></ul><ul><li>Business Partnering </li></ul><ul><li>Technology as a supporting Tool </li></ul><ul><li>Case Study </li></ul>
  4. 4. Let’s paint a picture… <ul><li>Reduced Budget </li></ul><ul><li>Growing mandatory requirements </li></ul><ul><li>Reduced Admin Headcount </li></ul><ul><li>More focus on ROI </li></ul><ul><li>Leadership Development as a priority </li></ul>
  5. 5. What options do we have? <ul><li>Grow Team </li></ul><ul><li>Ask for more budget! </li></ul><ul><li>Lower expectations for delivery </li></ul><ul><li>Spend time consistently reviewing suppliers </li></ul><ul><li>Develop a Strategic Partnership with an Outsourced Provider </li></ul>
  6. 6. The Stats… <ul><li>82% outsource at least part of their L&D function </li></ul><ul><li>89% believe their current L&D could be improved with further outsourcing </li></ul><ul><li>Commissioned Research “The Outsourcing Learning & Development Survey” </li></ul><ul><li>Thales Training & Consultancy </li></ul><ul><li>Jul 2010 </li></ul>
  7. 7. Taking the Plunge… <ul><li>Loss of control </li></ul><ul><li>Cost of Managing Suppliers </li></ul><ul><li>Quality Control </li></ul><ul><li>Confidentiality </li></ul><ul><li>Sizeable Contracts </li></ul><ul><li>Too many suppliers </li></ul>Taking the Plunge…
  8. 8. Control, Shared Control, Handover? Production of Delegate Joining Instructions Management of core PSL for 3 rd party delivery Scheduling of entire training catalogue L&D Vision & Strategy L&D Budget Management of Administration Team All L&D logistics Reporting and Invoicing IT Hosting & Mgmt of the LMS On-line Evaluations and ROI reporting Relationship Building with Line Managers (L&D PR)
  9. 9. Commercial & Organisational Benefits <ul><li>Labour saving </li></ul><ul><li>Time saving </li></ul><ul><li>Procurement saving </li></ul><ul><li>Technology Developments </li></ul><ul><li>Improved service delivery </li></ul><ul><li>Quality Management </li></ul><ul><li>Immediate MI </li></ul>
  10. 10. Role of the Client Portal HR Feed E-learning Platform Course Delivery Tracking Information Course Catalogue Technology as your partner?
  11. 11. ROI <ul><li>Improved ‘service’ - better than internal offer? </li></ul><ul><li>Service Level Agreement </li></ul><ul><li>Improved timeframes </li></ul><ul><ul><li>Course Bookings </li></ul></ul><ul><ul><li>Production of MI </li></ul></ul><ul><ul><li>Evidence of savings </li></ul></ul><ul><li>Employee Surveys </li></ul>
  12. 12. Supplier of Choice <ul><li>Approach to Business Partnering </li></ul><ul><li>Ability to work against a SLA </li></ul><ul><li>Innovation – Thought Leadership… </li></ul><ul><li>Experience across industries </li></ul><ul><li>Supplier Network </li></ul><ul><li>Project Management </li></ul><ul><li>Credible Learning Specialist </li></ul><ul><li>Experience in TUPE </li></ul><ul><li>Evidence of cost savings </li></ul>
  13. 13. Case Study <ul><li>11 National Sites </li></ul><ul><li>7000 employees </li></ul><ul><li>£2m spend on external suppliers </li></ul><ul><li>£6m on internal spend </li></ul><ul><li>L&D executed via HR consultants </li></ul><ul><li>Maverick Spend </li></ul><ul><li>Over 800 suppliers </li></ul><ul><li>No Discounts </li></ul><ul><li>Manual Administrations </li></ul><ul><li>Poor recording of training records </li></ul><ul><li>One location </li></ul><ul><li>Core service centre </li></ul><ul><ul><li>6 administrators </li></ul></ul><ul><ul><li>2 regional based administrators </li></ul></ul><ul><li>3 Training Venues </li></ul><ul><li>Reduction to 250 suppliers </li></ul><ul><li>Negotiated Rates </li></ul><ul><li>Core PSL </li></ul><ul><li>Zero maverick spend </li></ul><ul><li>L&D expertise </li></ul><ul><li>Learning Portal </li></ul><ul><li>MI accurate/timely </li></ul><ul><li>Key Account Management </li></ul>
  14. 14. The Catch? <ul><li>There isn’t one… </li></ul>