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The Patient Experience Project




             Jim Agutter  College of Architecture + Planning
In 2007, the U.S. spent $2.26 trillion on health care, or 
$7,439 per person, up from $2.1 trillion, or $7,026 per 
capita, the previous year.
  Total Number of All U.S. Registered Hospitals 
  5,759

 Total Staffed Beds in All U.S. Registered Hospitals  
 955,768
 There are 853,187  physicians in the United 
 States
 About 20 million Americans undergo surgery with general 
 anesthesia each year.

 Numbers of non­institutionalized adults who have ever 
 been diagnosed with cancer: 18.6 million
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2 semester honors college think tank

Multi­disciplinary

Small cohort

Student stipends

Development budget




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DESIGN THINKING is a human centered 
methodological approach to problem solving that 
deals with complex ill defined problems 




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Open2012 empathetic-innovations-health-care

  • 1. The Patient Experience Project Jim Agutter  College of Architecture + Planning
  • 2. In 2007, the U.S. spent $2.26 trillion on health care, or  $7,439 per person, up from $2.1 trillion, or $7,026 per  capita, the previous year. Total Number of All U.S. Registered Hospitals  5,759 Total Staffed Beds in All U.S. Registered Hospitals   955,768 There are 853,187  physicians in the United  States About 20 million Americans undergo surgery with general  anesthesia each year. Numbers of non­institutionalized adults who have ever  been diagnosed with cancer: 18.6 million
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  • 12. S ut e tc r r u 2 semester honors college think tank Multi­disciplinary Small cohort Student stipends Development budget Uo U/ el C r I oa n a f H ah a n vt Lb t e n io
  • 13. Mt d eo h DESIGN THINKING is a human centered  methodological approach to problem solving that  deals with complex ill defined problems  Uo U/ el C r I oa n a f H ah a n vt Lb t e n io
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Editor's Notes

  1. This is a new project that we are working on.
  2. Health care is one of those issues that will face all of us. These are staggering numbers and will only go up. Health care discussions are devicive.
  3. Behind these numbers are individuals. Parents, children
  4. Mothers who face extreme challenges. We all have these stories.
  5. often suffer from a wide range of emotions as they face one of the most challenging and profound experiences of their lives. Where often times they are scared and most venerable.
  6. This means that we are not soley focused on a technological advancement. Some students through an in depth needs assessment discover other areas of improvement that are not technology focused but more on a process.
  7. It is a structured approach to generating and developing ideas. It involves 5 steps to gain insight and turn that insight into real ideas and innovations. Design Thinking is a mindset. Thinking like a designer cantransform the way you approach the world when imagining and creating new solutions for the future: it’s about being aware of the world around you, believing that you play a role in shaping that world, and taking action toward a more desirable future. Design Thinking gives you faith in your creative abilities and a process to take action through when faced with a difficult challenge.
  8. 4 characteristics of design thinking.
  9. Empathy, It is about understanding people, context and meaning of individuals in their workplace, etc.. People centric (customer etc) Emotional connection as well so that it goes beyond the functional Design Thinking begins by understanding the needs and motivations of people— You talk with these people, you listen to them, you consider how best to help them do good work. Design Thinking begins from this place of deep empathy and builds on the power of these empathetic questions and insights
  10. Thinking creates a real space to try something new. It gives you permission to fail and to learn from your mistakes, because you come up with new ideas, get feedback on them, then iterate. Given the range of needs your students have, your work will never be finished or “solved.” It is always in progress. Yet there is an underlying expectation that innovators must strive for perfection, that they may not make mistakes, that they should always be flawless role models. This kind of expectation makes it hard to take risks.creates options rather than finding. Explores a broad range of possibilities and combines these into new ways that often take the best of many different pieces. Mashups to create something new. Combining both sides of the brain.
  11. Design Thinking is the fundamental belief that we all can create change—no matter how big a problem, how little time or how small a budget. No matter what constraints exist around you, designing can be an enjoyable process. In short, Design Thinking is the confidence that new, better things are possible and that you can make them happen. AFuzzy problems with indeterminate boundaries wicked problems that have multiple solutions. Balance of multi-perameters to find best fit
  12. Design Thinking requires conversation, critique and all-out teamwork. And that’s something that might be a bit of a shift, because despite the fact that educators are surrounded by people all day long, teaching remains an often solitary profession. Still, addressing complex (or even not-so-complex) challenges benefits significantly from the views of multiple perspectives, and others’ creativity bolstering your ownTakes from many different opinions, backgrounds, beliefs etc.. Includes all stakeholders and spectrums of thoughts
  13. To empty their cup. To start anew and try to break down the way that they typically problem solve. To challenge their assumptions. To cross a threshold. To mark a new beginning.
  14. To become a beginner again. To see things from a new perspective. I give them many assignments that are just to challenge their perception about a particular topic. Seeing the subltley in the wear patterns in a elevator. Attending a different religions church service,
  15. To build a culture and cohesive group that likes each other and has bounded over a shared experience.
  16. If we are asking students to risk it is very difficult to do when you are nervous unsure in an intimidating enviornement.
  17. Have all the students build empathy capacity through a series of exercises both for the patients and for the physcians, nurses administrators family etc..
  18. 1937 Talbot-Lago Figoni-Falaschi Coupe