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Presentation for LASHRM13: Crystal Miller
I AM...




                                WorkBrand
                                PRSCamp
      BrandedStrategies.Com     TalentNet
                                TChat




            TheOneCrystal.com
1        Defining the Shift


            2          Developing Community Strategy


        3            Building the Community


    4               Launching the Community


5           Maintaining the Community
3
                    DEFINING
             2      CHARACTERISTICS
            THE “AKA”
 1
DEFINE IT
1      BLOG

            2         BULLETIN BOARD / NING NETWORK

        3            FACEBOOK

    4               TWITTER

5           LINKEDIN
IF YOUR COMMUNITY WERE HAVING A
CONVERSATION ABOUT YOUR COMPANY
6      INSTAGRAM

         7         PINTEREST

     8            FOURSQUARE

 9               CHATROOM

10       DRUPAL, OWN COMMUNITY SITE
1            3          5
Strengthen       SEO        CRM
Your Brand




    2            4          6
Value-Add for   Money    Competitive
 Your Target            Peer Pressure
Group/Users
Internally            Externally
• Survey Employee     • Social Audit
    Groups            • Communication
• Email Usage            Reporting
    Reports           • Applicant Fall-Off
• Avg # of Meetings   • Days-to-Fill
• Cost Analysis
• Increased Acceptance of SaaS & Cloud Technology
 Technology   • Frustrations w/ current systems limitations & underutilization
  Changed


              • Remote Workforces
              • Leadership Style Shift from “Management” to Engagement
Organizations • “Meeting Overload” Avg 13 phone, web & in-person meetings/wk
  Evolved



              • Employee Mentality shift in from “Company Man” to “Individualism”
                (What’s In It For Me?)
  “Workers”   • Mobile Workers need info & to connect the way they do personally to
   Evolved      get work done.
• Increased Acceptance of Saas, Cloud, & Mobile
                  Tech
 Technology
  Changed       • Societal Adoption of Business Presence in Social


                • Increased focus on “Talent Attraction” & Recruitment Marketing
Organizations   • Increased involvement in employee referrals & internal mobility
  Evolved




                • Tightening job market for both candidates & employers
   Result?
    “Peer
                • “Keeping Up With the Joneses”
  Pressure”
Fostering         Capturing
 Streamlining
                  Employee         Institutional
Communication
                 Collaboration     Knowledge

         Connecting
                           Digitizing
          Systems &
                           Processes
        Disparate Data
• Clearly Identify Benefits for both the business & the community
                 members
 Objectives


               • Operational: Who will own & maintain the community?
               • Tech: What systems will the community need to interact?
Implications



             • Develop a roadmap that prioritizes desired features & functionality for
Features/Fun   both business & community members
   ctions
• Select a platform that meets needs of the
Platform strategy and features/function roadmap

        • What defines success? How & Who will
Metrics   measure?

       • Develop an implementation plan for activation
Execute & adoption plan for long-term success
BUILDING BLOCKS:
WHAT DOES IT TAKE??

   •   Commitment
   •   Strategy
   •   Content
   •   Members
Your first option is to build a community from scratch. This is going
to take a higher commitment of time & money.
                                                                        1


Second option is to join/use an exisiting community to share your
message.
                                                                        2


Third option is to use an existing platform to create a micro-site or
channel to cultivate your own community.
                                                                        3
FB                                             T

                     MOST USED SOCIAL                            100 MILLION ACTIVE
            1        NETWORKING SITE                   1         USERS

                   Over 50% Log In Daily                       65 Million Users Log in
        2                                          2           daily

                 30 BILLION Pieces of                      Over 192,185 Tweets
    3            Content Monthly               3           PER SECOND

                EASILY ACCESSIBLE -                    EASILY ACCESSIBLE -
4               Diverse Device Use         4           Devices & Hashtagged
1 - Creator
10 - Commentators
100 - Lurkers
1000 – Strangers
MEMBERS HAVE SENSE OF OWNERSHIP     1


SHARED HISTORY                      2


“REGULARLY SCHEDULED PROGRAMMING”   3
WIDGET BOXES
LAUNCHING THE COMMUNITY




                                 3
                             INTERACTION
                        2
                       MEMBERS
              1
             CONTENT
KEEP IN MIND TO:



        1     USE THE SOCIAL STRAT PLAN YOU CREATED DURING BUILDING PHASE


                     Have 30 PIECES of VARIED Content Before You Launch        2

        3     Start Small. Grow. Evolve.

                                                           Learn As You Go.    4

        5     Ask For Feedback.

                                                             Have. Patience.   6
1    USABILITY

2       USER EXPERIENCE
LAUNCH SCHEDULE: BETA-PHASE / SOFT-LAUNCH



            1     IDENTIFY “ROLE-MODEL USERS”

        2        COLLEAGUES

    3           FRIENDS

4           POWER-USERS




                                                               LAUNCH
AGENDA

                    1      WELCOME NEW MEMBERS


                2        BE PRESENT YOURSELF

                        NEW CONTENT
            3

        4            QUALITY CONTROL & GUARDING BEHAVIOR


                    REWARDS & RECOGNITION
    5
MAINTAINING THE COMMUNITY




                                   3
                                  MOVING FROM
                                  COMMENTATOR TO CREATOR
                          2
                         MOVING FROM LURKER TO
              1          PARTICIPANT
             MOVING FROM STRANGER TO LURKER
I AM...




      BrandedStrategies.Com     To Follow:
                                WorkBrand
                                PRSCamp
                                TalentNet
                                TChat
            TheOneCrystal.com   SHRM

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LASHRM13 The Social Community Shift in Business

  • 1. Presentation for LASHRM13: Crystal Miller
  • 2. I AM... WorkBrand PRSCamp BrandedStrategies.Com TalentNet TChat TheOneCrystal.com
  • 3. 1 Defining the Shift 2 Developing Community Strategy 3 Building the Community 4 Launching the Community 5 Maintaining the Community
  • 4. 3 DEFINING 2 CHARACTERISTICS THE “AKA” 1 DEFINE IT
  • 5. 1 BLOG 2 BULLETIN BOARD / NING NETWORK 3 FACEBOOK 4 TWITTER 5 LINKEDIN
  • 6. IF YOUR COMMUNITY WERE HAVING A CONVERSATION ABOUT YOUR COMPANY
  • 7. 6 INSTAGRAM 7 PINTEREST 8 FOURSQUARE 9 CHATROOM 10 DRUPAL, OWN COMMUNITY SITE
  • 8. 1 3 5 Strengthen SEO CRM Your Brand 2 4 6 Value-Add for Money Competitive Your Target Peer Pressure Group/Users
  • 9. Internally Externally • Survey Employee • Social Audit Groups • Communication • Email Usage Reporting Reports • Applicant Fall-Off • Avg # of Meetings • Days-to-Fill • Cost Analysis
  • 10.
  • 11. • Increased Acceptance of SaaS & Cloud Technology Technology • Frustrations w/ current systems limitations & underutilization Changed • Remote Workforces • Leadership Style Shift from “Management” to Engagement Organizations • “Meeting Overload” Avg 13 phone, web & in-person meetings/wk Evolved • Employee Mentality shift in from “Company Man” to “Individualism” (What’s In It For Me?) “Workers” • Mobile Workers need info & to connect the way they do personally to Evolved get work done.
  • 12. • Increased Acceptance of Saas, Cloud, & Mobile Tech Technology Changed • Societal Adoption of Business Presence in Social • Increased focus on “Talent Attraction” & Recruitment Marketing Organizations • Increased involvement in employee referrals & internal mobility Evolved • Tightening job market for both candidates & employers Result? “Peer • “Keeping Up With the Joneses” Pressure”
  • 13. Fostering Capturing Streamlining Employee Institutional Communication Collaboration Knowledge Connecting Digitizing Systems & Processes Disparate Data
  • 14.
  • 15.
  • 16. • Clearly Identify Benefits for both the business & the community members Objectives • Operational: Who will own & maintain the community? • Tech: What systems will the community need to interact? Implications • Develop a roadmap that prioritizes desired features & functionality for Features/Fun both business & community members ctions
  • 17. • Select a platform that meets needs of the Platform strategy and features/function roadmap • What defines success? How & Who will Metrics measure? • Develop an implementation plan for activation Execute & adoption plan for long-term success
  • 18.
  • 19. BUILDING BLOCKS: WHAT DOES IT TAKE?? • Commitment • Strategy • Content • Members
  • 20. Your first option is to build a community from scratch. This is going to take a higher commitment of time & money. 1 Second option is to join/use an exisiting community to share your message. 2 Third option is to use an existing platform to create a micro-site or channel to cultivate your own community. 3
  • 21. FB T MOST USED SOCIAL 100 MILLION ACTIVE 1 NETWORKING SITE 1 USERS Over 50% Log In Daily 65 Million Users Log in 2 2 daily 30 BILLION Pieces of Over 192,185 Tweets 3 Content Monthly 3 PER SECOND EASILY ACCESSIBLE - EASILY ACCESSIBLE - 4 Diverse Device Use 4 Devices & Hashtagged
  • 22. 1 - Creator 10 - Commentators 100 - Lurkers 1000 – Strangers
  • 23. MEMBERS HAVE SENSE OF OWNERSHIP 1 SHARED HISTORY 2 “REGULARLY SCHEDULED PROGRAMMING” 3
  • 24.
  • 26. LAUNCHING THE COMMUNITY 3 INTERACTION 2 MEMBERS 1 CONTENT
  • 27.
  • 28. KEEP IN MIND TO: 1 USE THE SOCIAL STRAT PLAN YOU CREATED DURING BUILDING PHASE Have 30 PIECES of VARIED Content Before You Launch 2 3 Start Small. Grow. Evolve. Learn As You Go. 4 5 Ask For Feedback. Have. Patience. 6
  • 29. 1 USABILITY 2 USER EXPERIENCE
  • 30. LAUNCH SCHEDULE: BETA-PHASE / SOFT-LAUNCH 1 IDENTIFY “ROLE-MODEL USERS” 2 COLLEAGUES 3 FRIENDS 4 POWER-USERS LAUNCH
  • 31. AGENDA 1 WELCOME NEW MEMBERS 2 BE PRESENT YOURSELF NEW CONTENT 3 4 QUALITY CONTROL & GUARDING BEHAVIOR REWARDS & RECOGNITION 5
  • 32.
  • 33. MAINTAINING THE COMMUNITY 3 MOVING FROM COMMENTATOR TO CREATOR 2 MOVING FROM LURKER TO 1 PARTICIPANT MOVING FROM STRANGER TO LURKER
  • 34. I AM... BrandedStrategies.Com To Follow: WorkBrand PRSCamp TalentNet TChat TheOneCrystal.com SHRM

Notes de l'éditeur

  1. Definition: It’s a virtual place where people with similar charateristics gather on a regular basis. AKA: Social Community, Talent CommunityDefining Characteristics: Common Interests, 360 Conversation; Consistent Interaction
  2. Tech Changed: Bloated email systems with small storage limitations, firewalls, and other IT barriers like flat intranet networks that impede communication.
  3. Tech Changed: Bloated email systems with small storage limitations, firewalls, and other IT barriers like flat intranet networks that impede communication.
  4. Tech: Aggregating key information in one place is critical component to community success
  5. Tech: Aggregating key information in one place is critical component to community success