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Quick Serve Diner Digital Media Habits Research Findings
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Findings from survey of 200 QSR diners, including analysis by generational cohort.
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Quick Serve Diner Digital Media Habits Research Findings
1.
QSR research study QSR
customers and digital media usage November 6, 2008 QSR Digital Media Habits Study © THINK Interactive, Inc. QSR Digital Media Habits Study © THINK November 6, 2008 1 Interactive, Inc. 1
2.
Our objectives We wanted
to understand QSR customers’ digital media usage, how they make decisions about where to eat, and how digital media have impacted consideration and purchasing behaviors November 6, 2008 QSR Digital Media Habits Study © THINK Interactive, Inc. QSR Digital Media Habits Study © THINK November 6, 2008 2 Interactive, Inc. 2
3.
Online survey conducted
August, 2008 We surveyed 200 consumers aged 21 - 49 who had eaten at a QSR at least three times in the past month, and who had broadband internet access at home or work November 6, 2008 QSR Digital Media Habits Study © THINK Interactive, Inc. QSR Digital Media Habits Study © THINK November 6, 2008 3 Interactive, Inc. 3
4.
Responses were analyzed
based on cohort Gen Y Young Gen X Established Boomers Age 21-24 Age 25-29 Gen X Age 45-49 No/any No/infant Age 30-44 No/any children children No/older children children November 6, 2008 QSR Digital Media Habits Study © THINK Interactive, Inc. QSR Digital Media Habits Study © THINK November 6, 2008 4 Interactive, Inc. 4
5.
Key findings QSR marketers
can reach Gen Y simultaneously through multiple media: tv, online video and mobile Gen Y participates less in media currently used by QSRs to drive traffic: coupons, and to a lesser extent, email newsletters Gen Y have embraced SMS and social networks to make dining plans November 6, 2008 QSR Digital Media Habits Study © THINK Interactive, Inc. QSR Digital Media Habits Study © THINK November 6, 2008 5 Interactive, Inc. 5
6.
Role of digital
media in the media repertoire Source: THIK e-mail survey of 200 adults, 18 - -49, August 2008 SURF THE WEB WHILE WATCHING TV AT LEAST ONCE A WEEK November 6, 2008 QSR Digital Media Habits Study © THINK Interactive, Inc. QSR Digital Media Habits Study © THINK November 6, 2008 6 Interactive, Inc. 6
7.
Role of digital
media in the media repertoire Source: THIK e-mail survey of 200 adults, 18 - -49, August 2008 WATCH TV LESS THAN BEFORE THEY HAD INTERNET November 6, 2008 QSR Digital Media Habits Study © THINK Interactive, Inc. QSR Digital Media Habits Study © THINK November 6, 2008 7 Interactive, Inc. 7
8.
Role of digital
media in the media repertoire Source: THIK e-mail survey of 200 adults, 18 - -49, August 2008 WATCH TV PROGRAMS ONLINE AT LEAST ONCE A WEEK November 6, 2008 QSR Digital Media Habits Study © THINK Interactive, Inc. QSR Digital Media Habits Study © THINK November 6, 2008 8 Interactive, Inc. 8
9.
Connecting around food
Source: THIK e-mail survey of 200 adults, 18 - -49, August 2008 USE EMAIL TO MAKE PLANS TO EAT WITH FRIENDS OR FAMILY AT LEAST ONCE A WEEK November 6, 2008 QSR Digital Media Habits Study © THINK Interactive, Inc. QSR Digital Media Habits Study © THINK November 6, 2008 9 Interactive, Inc. 9
10.
Connecting around food
Source: THIK e-mail survey of 200 adults, 18 - -49, August 2008 USE A SOCIAL NETWORK TO MAKE PLANS TO EAT WITH FRIENDS OR FAMILY MORE THAN ONCE A WEEK November 6, 2008 QSR Digital Media Habits Study © THINK Interactive, Inc. QSR Digital Media Habits Study © THINK November 6, 2008 10 Interactive, Inc. 10
11.
Connecting around food
Source: THIK e-mail survey of 200 adults, 18 - -49, August 2008 SEND A TEXT MESSAGE TO MAKE PLANS TO EAT WITH FRIENDS OR FAMILY AT LEAST ONCE A WEEK November 6, 2008 QSR Digital Media Habits Study © THINK Interactive, Inc. QSR Digital Media Habits Study © THINK November 6, 2008 11 Interactive, Inc. 11
12.
Participating with brands
and content Source: THIK e-mail survey of 200 adults, 18 - -49, August 2008 LEAVE COMMENTS OR RATINGS ONLINE MORE THAN ONCE PER WEEK November 6, 2008 QSR Digital Media Habits Study © THINK Interactive, Inc. QSR Digital Media Habits Study © THINK November 6, 2008 12 Interactive, Inc. 12
13.
Participating with brands
and content Source: THIK e-mail survey of 200 adults, 18 - -49, August 2008 SUBMIT A COMPLAINT ONLINE MORE THAN ONCE A YEAR November 6, 2008 QSR Digital Media Habits Study © THINK Interactive, Inc. QSR Digital Media Habits Study © THINK November 6, 2008 13 Interactive, Inc. 13
14.
Participating with brands
and content Source: THIK e-mail survey of 200 adults, 18 - -49, August 2008 SUBMIT A PRODUCT IDEA ONLINE MORE THAN ONCE A YEAR November 6, 2008 QSR Digital Media Habits Study © THINK Interactive, Inc. QSR Digital Media Habits Study © THINK November 6, 2008 14 Interactive, Inc. 14
15.
Purchasing
Source: THIK e-mail survey of 200 adults, 18 - -49, August 2008 PRINT COUPONS ONLINE MORE THAN ONCE PER MONTH November 6, 2008 QSR Digital Media Habits Study © THINK Interactive, Inc. QSR Digital Media Habits Study © THINK November 6, 2008 15 Interactive, Inc. 15
16.
Purchasing
Source: THIK e-mail survey of 200 adults, 18 - -49, August 2008 PURCHASE A PRODUCT MORE THAN ONCE A MONTH THAT THEY FIRST HEARD ABOUT ONLINE November 6, 2008 QSR Digital Media Habits Study © THINK Interactive, Inc. QSR Digital Media Habits Study © THINK November 6, 2008 16 Interactive, Inc. 16
17.
Purchasing
Source: THIK e-mail survey of 200 adults, 18 - -49, August 2008 ACTIVELY SEEK BEST PRICES ON FREQUENT PURCHASES MORE THAN BEFORE THEY HAD INTERNET November 6, 2008 QSR Digital Media Habits Study © THINK Interactive, Inc. QSR Digital Media Habits Study © THINK November 6, 2008 17 Interactive, Inc. 17
18.
Interactions with marketing
media Source: THIK e-mail survey of 200 adults, 18 - -49, August 2008 VISIT A WEB SITE BASED ON A TV AD AT LEAST ONCE A WEEK November 6, 2008 QSR Digital Media Habits Study © THINK Interactive, Inc. QSR Digital Media Habits Study © THINK November 6, 2008 18 Interactive, Inc. 18
19.
Interactions with marketing
media Source: THIK e-mail survey of 200 adults, 18 - -49, August 2008 SIGN UP FOR EMAIL NEWSLETTER AT LEAST SEVERAL TIMES A YEAR November 6, 2008 QSR Digital Media Habits Study © THINK Interactive, Inc. QSR Digital Media Habits Study © THINK November 6, 2008 19 Interactive, Inc. 19
20.
Interactions with marketing
media Source: THIK e-mail survey of 200 adults, 18 - -49, August 2008 ENTER A SWEEPSTAKES ONCE A MONTH OR MORE November 6, 2008 QSR Digital Media Habits Study © THINK Interactive, Inc. QSR Digital Media Habits Study © THINK November 6, 2008 20 Interactive, Inc. 20
21.
Questions? Robert Davis Director of
Strategic Services THINK Interactive rdavis@thinkinc.com www.thinkinc.com November 6, 2008 QSR Digital Media Habits Study © THINK Interactive, Inc. QSR Digital Media Habits Study © THINK November 6, 2008 21 Interactive, Inc. 21
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