“Making vendor management a priority is the key to success in any outsourcing relationship.” – CIO Today, over 70% of all small businesses outsource at least one business function. Client Advocate is dedicated to helping small businesses gain strategic advantage through dedicated strategic relationship management and tactical administration of human resource vendor relationships and administration.

1. Human Resource Vendor Management Outsourcing (VMO):
Why Outsource?
Presented by Tia Hinton
Principal, Client Advocate LLC

2. Agenda
& Human Resource Vendor Management Outsourcing
& What is It?
& Who’s doing it?
& Why Outsource?
& Outsourcing Myths
& Why Client Advocate?
& About Us
& Our Mission
& Our Services
& Our Areas of Specialty
& Our Core Values
& Questions
© 2012

3. HR Vendor Management Outsourcing
What is it?
Human Resource Vendor Management Outsourcing (HR VMO) is the
performance, by an outside party, of strategic and tactical human resource
vendor relationship management tasks.
The concept of HR vendor management
outsourcing is simple:
By moving the management of outsourced HR
vendor relationships to a single strategic vendor
management professional , organizations can
reduce costs, help to mitigate risk, improve
services and redirect leadership focus from
vendor performance, management and
relationship building to business-critical strategies.
“Making vendor management a priority is the key to success in any outsourcing relationship.” – CIO
© 2012

4. HR Vendor Management Outsourcing
Who’s doing it?
& 58% of companies outsource all or a portion of HR functions
Source: 2010 Insperity HR Outsourcing Market Survey
& HR VMO’s grew 32% from second half of 2009 to first half of 2011
Source: 2010 Insperity HR Outsourcing Market Survey
Most Commonly Outsourced HR Vendor Relationship Functions
& Day-to-Day Tactical Administration and Performance
Management
& Strategic Relationship Management
& Contract Negotiations and Renewal
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5. HR Vendor Management Outsourcing
Why Outsource Vendor Relationship Management?
Today, over 70% of all small businesses outsource at least one business function.
HR Vendor Management Outsourcing allows growing organizations to:
& Focus on core competencies enabling them to divert their attention
from non-revenue generating tasks to focus on building and
growing profitability.
& Realize cost savings through resource management and risk
mitigation. According to Accenture, outsourcing leads to a cost
saving of 25 percent to 30 percent.
& Benefit from VMO expertise which can help to
ensure better quality of output for the customer.
& Access the latest, most diverse technologies.
& Transfer risk, eliminate internal policies and the recruitment, training
and retention of staff in non-core functions.
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6. HR Vendor Management Outsourcing
Myths  and Facts
 : Outsourcing HR Vendor Management is complicated.
 : Outsourcing clients are often able to hand over HR vendor relationship
management within 72 hours of retaining an dedicated vendor management
professional.
: Outsourcing HR Vendor Management is only for large companies.
: Just as in large businesses, outsourcing allows small companies to move fixed
costs to the variable column.
: Internal HR messes must be fixed before outsourcing.
: Outsourcing can provide a trigger to get things done resulting in the
elimination of long standing vendor service and performance issues.
: The business losses control.
: Outsourced vendor management allows clients to be in control without being
bogged down in time consuming-tasks of micro-management of third party
vendors.
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7. Why ?

8. About Us
Client Advocate is dedicated to helping small businesses gain strategic advantage
through dedicated strategic relationship management and tactical administration of
human resource vendor relationships and administration.
We are a premier Vendor Management Organization (VMO) dedicate exclusively to
serving small businesses.
We manage the full-cycle client/vendor relationship between small businesses and their
• Health and Wellness Plan Vendors
• Recruitment Vendors
• Payroll Vendor
• HR Software Vendors
Through dedicated outsourced relationship management and tactical administration we
help small businesses to reduce risk, manage spend and increase efficiencies.
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9. Our Mission
“To enhance the effectiveness and competitiveness
of small businesses and the communities they serve
by identifying, building and growing strong vendor
partnerships.”
© 2012

10. Our Services
Our services include:
• Strategic and Tactical Relationship Management
• Strategic Contracts Management and Governance including negotiations,
renewals, terminations and identification and management of service level
expectations and scorecards
• Day-to-Day Account and Contracts Management and Governance
• Project Management
• Identifying reliable and competitively priced suppliers through single source, direct
source and RFP processes
• Client guidance on HR issues & compliance
• Employee assistance on benefits, pay, and other HR related issues not resolved by
the vendor
• Single point of contact for escalated employee, manager and corporate
executive HR-vendor related issues
• VP level Client Advocate always available to client leadership
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11. Our Core Values
Our Core Values serve to guide our decisions and our leadership practices as we advocate
on behalf of our clients. They serve as the foundation of our actions within our business
and within our community. Our actions will always reflect these values:
 Leadership - We conduct ourselves in the highest ethical manner in all relationships with
our clients, our business partners, their vendors and our peers.
 Integrity - We are honest and straight-forward in all that we do. We act in good faith,
deliver on our promises and commitments, and are accountable for our actions. We act
responsibly with the resources and information entrusted to us.
 Vigilance – We are always attentive and vigilant to be aware of potential risks or
incidents that adversely affect our business and the business of our clients.
 Excellence - We set high standards of performance and service delivery for ourselves and
on behalf of our clients. We embrace innovation and strive for the highest quality in all
that we do.
 Respect - We treat everyone with dignity and respect and promote open
communication and an environment that values fairness and inclusiveness. We are
passionate in our commitment to the clients we serve.
© 2012

12. Our Areas of Specialty
& Employee Benefits Vendors
& Medical
& Dental
& Life
& Wellness
& Disability
& Relocation
& COBRA
& FSA
& Payroll Vendors
& Staffing Vendors
& Training and Development Vendors
& Incentives Program Vendors
& HRIS & Web-based Services Vendors
& Screening & Workplace Security Vendors
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13. QUESTIONS?
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14. THANK YOU!
Tia Hinton
TiaHinton@MyClientAdvocate.com
www.MyClientAdvocate.com
© 2012