In order to deliver on each promise we must have a clear understanding of what each client needs. (show slide and define each promise) Owners Promise : ROI Growing Market Share Meet/Exceed Budgets Good Community Relations Continued Growth in Profitability Maintenance of Asset Decisions Made in the Best Interest of the Hotel Associates Promise: Best Place to Work Safety Environment Encouraging Ownership Timely Feedback Training/Development Future-succession planning Positive Environment Fair Pay Good Communication Tools to do the Job Job Security Creative Vision - good leadership Guests Promise : Consistent Outstanding Service Friendly place Exceed Expectations Get it Right the First Time Value for the Money Money Back Guarantee Clean Place Local Info Safe Place Flexibility