Personal Information
Entreprise/Lieu de travail
Mumbai Area, India India
Profession
Director - Consumer Bank
Site Web
www.servequality.blogspot.com
À propos
16 years of rich experience in domains - BFSI, Telecom, Advertising, Marketing & Sales. Expertise in Contact Centre Set up and Management (BOT / BOS), Customer Service Management, Offshoring, Outsourcing, Insourcing, Transitioning, Human Resources, and Lean Six Sigma Operations Management
Goal: To Bring About A Strategic shift in Setting Up and Managing Operations via Innovation, Business Transformation and Sophisticated Quality Management Techniques.
Specialities: Banking, Capital Markets, Insurance, Mutual Funds and Derivatives specialist, Customer Services, Contact Centre Operations, Grievances Cell Oversight, Lean Management, Six Sigma Implementation, Project Management Specialist,...
Mots-clés
management
contact centre set up
contact centre management
strategic management
customer service
leadership
process management
people management
six sigma
measurement system analysis
attribute r&r
gage r&r
msa
benefits
sigma
operational
introduction
introducing
start
convincing
business
six
excellence
selecting
prodigy
case
strategic
et
study
model
train
learning
complete
template
certification
presentation
adult
certificate
trainer
criteria
Tout plus
Présentations
(4)J’aime
(1)Forrester's Best Practices Framework for Customer Service
Moxie
•
il y a 12 ans
Personal Information
Entreprise/Lieu de travail
Mumbai Area, India India
Profession
Director - Consumer Bank
Site Web
www.servequality.blogspot.com
À propos
16 years of rich experience in domains - BFSI, Telecom, Advertising, Marketing & Sales. Expertise in Contact Centre Set up and Management (BOT / BOS), Customer Service Management, Offshoring, Outsourcing, Insourcing, Transitioning, Human Resources, and Lean Six Sigma Operations Management
Goal: To Bring About A Strategic shift in Setting Up and Managing Operations via Innovation, Business Transformation and Sophisticated Quality Management Techniques.
Specialities: Banking, Capital Markets, Insurance, Mutual Funds and Derivatives specialist, Customer Services, Contact Centre Operations, Grievances Cell Oversight, Lean Management, Six Sigma Implementation, Project Management Specialist,...
Mots-clés
management
contact centre set up
contact centre management
strategic management
customer service
leadership
process management
people management
six sigma
measurement system analysis
attribute r&r
gage r&r
msa
benefits
sigma
operational
introduction
introducing
start
convincing
business
six
excellence
selecting
prodigy
case
strategic
et
study
model
train
learning
complete
template
certification
presentation
adult
certificate
trainer
criteria
Tout plus