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Program Evaluation

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Program Evaluation

  1. 1. Program Evaluation Short self-completion questionnairewww.environmetrics.com.au
  2. 2. 1. Use / participationIs this the first time you have been to <program>. Useful to compare first time vs. repeats/regulars.How often have you used/attended <program> in the past <time>? 2
  3. 3. 2. Rating – 5-point scalePlease rate the standard of the following aspects of the <program>.(5 = excellent and 1 = very poor) 5 4 3 2 1 Dont know Overall experience Content (quality, interest, relevance?) Staff service Value for money 3
  4. 4. 2. Net Promoter ScoreHow likely are you to recommend <program> to friends and colleagues. (10=would recommend; 0=would NOT recommend.)9-10 = Promoters0-6 = Detractors7-8 = PassivesScore = Promoters minus Detractors 4
  5. 5. 3. KPIs / outcomesNow, exploring your perceptions of <program> , please say TO WHAT EXTENT it does the following things.High extent; Moderate extent; Little extent; Not at all; Dont know Gives access to information and ideas relevant to contemporary society Runs programs that encourage creative activities for adults and children Has made a positive difference to my life Makes everyone feel welcome Has a wide diversity of different programs and activities 5
  6. 6. 4. Open comment Any comments? Any suggestions? 6
  7. 7. Demographics Age Gender Local/out of area Member 7
  8. 8. Prepared by Gillian Savage, Environmetrics.Phone: 0412 928 302Email: gillian@environmetrics.com.au19 September 2012 8