5. CREATIVE IT PROFESSIONAL
::MISSION::
To apply my information technology, project management & executive
account management experience to help an established company increase
their productivity & efficiency through creative technology.
6.
7. SKILLS PROFILE
✴ Ability to establish, maintain & upgrade network infrastructure & WiFi solutions
✴ Ability to envision, plan, implement & support technology-based solutions to business problems
✴ Strong group communication, leadership & organizational skills
✴ Ability to multi-task without losing sight of objectives
✴ Proficient training abilities on an array of subject matter
✴ Proven ability to maintain, support & grow a large client base
✴ Ability to nourish & enrich relationships with third party vendors & suppliers
✴ Ability to manage projects from vision to implementation with success
✴ Website development utilizing Adobe Dreamweaver & WordPress
✴ Graphic Design utilizing Adobe Photoshop
✴ Design & build custom machines to fit an array of purposes & business requirements
✴ Extensive remote support experience with Citrix GoTo Assist & LogMeIn Rescue
✴ Extensive experience: MS Office Suite (2003, 2007, 2010), Adobe Suite (CS4 & CS5), Microsoft
Windows (ALL Editions,including SBS), OSX, MSDOS, VMWare, Citrix, VPN, TCP/IP, Microsoft
Project & Merlin, +
8.
9. EXPERIENCE
TEKWave Solutions 2011 - Current
Director of Project Management
• Develop & oversee all new implementations from incubation period to delivery
• Developed Access+SharePoint database to catalog all assets, contracts & service plans
• Task management to ensure all projects are complete within timeline & budget
• Front-end customer support & ticket processing
• Work directly with technology partners to assure timely & accurate transactions
• Work directly with CEO to set timelines & goals
• Forecasting new projects & technology plans
• Implemented & maintain Project Server 2010 in correlation with SharePoint 2010
• Conduct bi-weekly implementation meetings to assure goals & milestones are met within our timeline
• Research, propose & implement new & emerging technologies to streamline our processes
• R&D new technologies to increase our product line while continuously evolving as an industry leader
11. EXPERIENCE
Cypress Communications 2010 - 2011
Key Account Manager
• Maintain & grow a large client base in the Atlanta & Los Angeles area of over $500k in monthly revenue
• Manage client base while prospecting for sales opportunities with VoIP, Data & Communications as a Service (CaaS)
• Strive to improve the client experience in all areas
• Envision, socialize & develop sophisticated voice/data solutions to meet & exceed business requirements
• Developed & maintained Access+SQL database to keep track of our clients, contract terms, contact information &
current products/services.
• Incorporated Microsoft OneNote to reduce paper consumption by keeping digital files on all my clients
• Conduct client meetings, both on-site & virtual, to socialize new technology offerings & how they would be a
benefit in their business environment.
• Assisted in troubleshooting, research & resolution for all my clients to speed up the issue-to-resolution process
• Provided both monthly & weekly forecasts to better track & project progress
• Developed sophisticated Excel spreadsheet with formulas & macros to track our forecasted figures (i.e.,
terminations, renewals, new business, etc.) for my manager’s use in gauging the team’s progress
• Assisted several clients with training requirements, both on-site & virtual
13. EXPERIENCE
Checkmate 2008 - 2010
IT Director
• Provided global technical support for over 150 XP, Vista & Windows 7 machines
• Research, develop, test & implement technology-based solutions to reduce our costs & increase our revenue, efficiency & visibility
• Project planning, development, management & implementation
• Network infrastructure design, maintenance, setup, security & upgrades
• Utilized Microsoft SBS 2003 & 2008 for AD management & security
• Research, design & deploy data continuity & DR solutions & plans
• Developed portions of our company manual, for training & procedure purposes
• Developed several digital training guides using Adobe Acrobat Pro, screen casting & audio recording
• Reduced our company’s IT operational costs $75,000 annually by implementing VoIP communications globally
• Developed custom built & configured systems for both the CEO & Chairman
• Worked closely with the CEO to forecast bad debt, new projected revenue & each branch’s performance
• Established & grew relationships with 3rd party vendors & suppliers
• Maintained an inventory database to assure all our company assets were accounted for & cataloged
• Provided executive level support directly to the CEO, Chairman & Controller
• Setup & maintained a VMWare virtual environment for all new technology R&D
• Added video conferencing to our branches to allow for performance review & training webinars
• Designed & implemented all branch network infrastructure & setup
• Worked with network protocols, such as TCP/IP, VPN, and SSL to assure we had a secure & functional network
15. EXPERIENCE
Checkmate 2006 - 2008
Branch Manager
• Managed & operated a successful branch office
• Grew the total branch ledger from $53k to over $215k during my tenure
• Increased monthly branch revenue from <$10k to over $30k
• Developed marketing strategies to increase business & retain customer base
• Worked to lower operational costs while increasing area exposure by developing effective low cost
campaigns
• Developed custom built Excel workbook to track several aspects of branch progress & success.
• Managed my team to be motived at work & strive for excellence
• Effectively brought the branch out of triage & back to one of the top branches in the company
• Developed excellent rapport with clients & colleagues aiding in our branch’s success
• Effectively assisted in collections to assure our bad debt was kept to a minimum
17. EXPERIENCE
Aaron’s Sales & Lease 2005 - 2006
Customer Account Manager
• Managed revenue growth by assisting with marketing strategies & sales campaigns
• Increased customer retention through exceptional customer service & support
• Developed a database to track & maintain accurate inventory records
• Effectively assisted with collections to assure the bad debt was kept to a minimum
• Developed strong relationships & rapport with our customers to increase revenue growth & decrease
past due 2006-2008 payments/bad debt
• Effectively assisted management grow the branch revenue from $170k to over $300k during my
tenure
• Incorporated technology in my position to increase efficiency, accuracy, & aid my superiors by providing
reports based on store performance
• Assumed store manager responsibilities when the store manager was absent
19. EXPERIENCE
Mega Skate 1996 - 2003
Assistant Manager
• Effectively operated the skating rink
• Managed all subordinate employees
• Monitored concession transactions & service
• Hosted birthday parties
• Maintained rental equipment & repair when necessary
• Acted as internal security when necessary
• Assisted & managed the cleanup crew post business hours
• Developed new & entertaining games to keep patrons wanting to come back
• Aided in promoting & selling merchandise
• Operated & maintained all DJ equipment
• Developed & implemented technology to aid in audio control & music playback
20.
21. EDUCATION
University of Alabama 2003 - 2005
Bachelor’s Degree
Northwest Shoals 2000 - 2003
Associate’s Degree
FUTURE EDUCATION PLANS
To pursue relevant Microsoft & Cisco certifications that relate to my position.
