The document discusses HPU's virtual desktop infrastructure including thin clients, virtual desktops hosted on VMware View, and troubleshooting tips. It outlines the different types of thin clients and virtual desktop offerings including their RAM and storage specs. The infrastructure utilizes VMware View running on ESX with View servers and connection servers load balanced behind security servers. Common issues addressed are pointing to the wrong connection server, restart procedures, printer mapping failures, and slow logins.

1. Thin Clients
• Zero Based Clients
– Samsung NC240
– Samsung NC240M
• Thin Clients
– Dell FX160 ODSS
– GX 170 ODSS
• Thin Client VLAN

2. Virtual Desktops
• cloud.hpu.edu (220) • desktop.hpu.edu
– 3GB of RAM – Desktop (140)
– Non Persistent • 3GB of RAM
• Persistent
– Roaming Profiles
– 1 base image – Desktop Lite (50)
• 2GB of RAM
• Office 2010
• Non Persistent
• SPSS
• ArcGIS – ITS (16)
• 5GB of RAM
– Thinapps
• 64 bit
• Persistent

3. Vmware View
• Part of Vmware’s Virtualization Family
• ESX 5.0, Vsphere, View 5.0
• View Servers (1 on each domain)
• 2x Connection Servers (behind load balancers)
• 2x Security Servers (connections outside campus)
– Cloud (1152GB:48Xeon Cores) Desktop (768GB:32Xeon Cores)
– 3 Equalogic SAN Units with raw storage 800GB SSD and 23TB SAS

4. Troubleshooting
• Sites and Information
– Cacti http://cacti.hpu.edu/graph_view.php?action=tree&tree_id=41
– VDI website http://www.hpu.edu/vdi
• Common Issues
– Pointed to Wrong Connection Server
– Restarting Thin Client vs Restarting Virtual Desktop
– Not waiting on restarts
– Failed mapping of printers
– Slow logins