The purpose of the project is... ... to improve the visibility of HEI processes to all stakeholders: students, professors, management, external stakeholders.

1. Improvement of Business
Process Management in
Higher Education
institutions
(HEI-UP)
doc. dr. Tomislav Rozman, Mateja Geder, MA ODE
4th Conference of DOBA Faculty - DYNAMIC ENTREPRENEURSHIP FOR THE ECONOMY GROWTH
Promoting sustainable growth for the prosperity and new jobs – Maribor, 7 May 2012

2. Agenda
• About the project
• The purpose of the project
• Objectives, results, partners
• What is BPM
• Similar work
• Process Frameworks
• The research
• Conclusion
This project has been funded with support from the European Commission.
This publication [communication] reflects the views only of the author, and the
Commission cannot be held responsible for any use which may be made of the
information contained therein.
Contract no.: 2011-3846/001-001
Project no.: 518035-LLP-1-2011-1-AT-ERASMUS-ECUE

3. About the project
Project acronym: HEI-UP
Project title: Improvement of Business Process Management in
Higher Education Institutions
Sub-programme or KA: Lifelong learning, Erasmus Multiateral
Contract no.: 2011-3846/001-001
Project no.: 518035-LLP-1-2011-1-AT-ERASMUS-ECUE
Duration: From 01/10/2011
To 30/09/2013
Beneficiary organisation: IMC FH Krems
Project coordinator: Michael Reiner (applicant), Tomislav Rozman
(coordination)
Project coordinator organisation: IMC FH Krems, BICERO
Project coordinator telephone number: +386 41 692 020
Project coordinator email address: tomislav.rozman@bicero.com

4. Why?

5. What is BPM?
Business Process Management (BPM) is the
discipline, which covers:
• identification,
• modeling,
• analysis,
• documentation,
• measuring,
• automatization,
• maintenance and
• optimization of business processes.

6. Project partners
• IMC Fachhochschule Krems, Austria (Applicant partner)
• BICERO, Business Informatics Center Rozman Ltd., Slovenia
(partner, idea)
• DOBA Faculty of Applied Business and Social Studies Maribor, Slovenia
(core partner)
• I.S.C.N. International Software Consulting Network LTD (core partner)
• Vakaru Lietuvos verslo kolegija, Lithuania (core partner)
• SZCZECINSKA SZKOLA WYZSZA COLLEGIUM BALTICUM, Poland
(core partner)
• American University in Bulgaria, Bulgaria (core partner)

7. Project outcomes and results
• analyses of current state of BPM practices in HEIs,
• a set of BPM projects case studies transferred from ENTs to
HEIs,
• a BPM framework for HEIs,
• a new course unit for Certified Business Process Manager
course,
• educated HEI management staff,
• consortium which gathers ENTs/HEIs on the field of BPM.

8. Sources, similar work:
APQC process framework:
Charles Strut University in Australia
-
Process framework

9. What is a process framework?
• CSU example:

10. What is a process framework?
• APQC example:

11. What is a process framework?
• APQC example:

12. Potential users of project results
• Employees at HEIs (management)
– CIO, CEO, HRM, CRM, CTO, QM, PM,
CFO
• Students
– Potential, studying, graduated
• Lecturers, professors
– Internal, contractual
• External stakeholders of HEIs
– Agencies, subcontractors

13. The research
4 groups of research:
o State of BPM in HEIs
o BPM related curiccula in HEIs
o BPM knowledge analysis of HEI
management staff
o Analysis: BPM knowledge needs in HEI
market
Goal: to find out what is the state and needs
of Business Process management in HEIs

14. Research: State of BPM in HEIs
• Quantitative analysis:
– Research instrument: web survey in SI, EN, GER, LT, BG, PL
– Target group: HEI staff, employees, students (employed)
– Sample size: 50-100 / country
• Qualitative analysis:
– Focus group

15. Research results: demographics
Organization types Share of sold services vs. products
Organization ownership Process documentation

16. Research results – what‘s interesting?
• Maturity of the management processes:
– On average: high: 3-3,7 (out of 5)
• Too good to be true?
• This fact caused the action -> we switched the focus to the
operating (core) processes
– Teaching, research, studying, cooperating with external
parties, sales-related processes

17. Research: Focus group
• Target group: partner represenatives (2 per partner from 7
countries)
• Moderated discussion
• Questions:
Q1: "What’s the state of Business Process Management in your
organization?"
Q2: "Which processes in your organizations need the improvement?"

18. Research - Focus group - summary
• Structured answers (what‘s important for ideal BPM):
– Communication (at design, implement, maintenance, change
time)
– Supporting templates, documents and samples (easy to
find)
– Attractive design (of process framework - VISUAL)
– Three main target groups in HE:
• students, teachers and researchers.

19. Researches in progress...
• Analysis of courses at HEIS
– Which topics of BPM are missing?
• Analysis of knowledge at HEI employees
– Are there any blindspots?
• Analysis of market needs for BPM knowledge
– Who else needs this type of knowledge?

20. ECQA – European Certification and Qualification organization:
o Is a non-profit association, joining institutions and thousands of professionals
from all over Europe and abroad.
o Provides a Europe wide unified certification schema for numerous
professions.
o Brings together experts from the market and supports the definition and
development of the knowledge (Skills Sets) required for professions.
o Defines and verifies quality criteria for Training organizations and Trainers to
ensure the same level of training all over the world.
o Promotes all certified professionals.
© ecqa 2010

21. Stakeholders and Key Relationships in Certification Process
© ecqa 2010

22. Modularity in ECQA Certified Professions
The same structure for:
•
Trainings
•
Self test
•
Exam
•
Certificate
Certified Business Process
Manager
Certified Business Process
Manager for HEI
Consistent with EQF
© ecqa 2010

23. Discussion...
You‘re invited to participate in the research –
It will reveal a new view on the maturity of your organization.
At the end, you‘re invited to use the results (process framework,
course).