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Tom Resing, Microsoft
Senior Content Publisher, SharePoint
4/29/2016
Engage Your Users
with 3 Trends in
Successful Intrane...
Photo by Kheel Center, Cornell University - Creative Commons Attribution License https://www.flickr.com/photos/38445726@N0...
Photo by colemama - Creative Commons Attribution-NonCommercial-ShareAlike License https://www.flickr.com/photos/33901022@N...
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Page 7
Tom Resing
Senior Content Publisher, Modern Assistance and Support Experience for Office
Page 8
Engagement and Measuring Success
Trends
• Ease of Use
• Connections to People and Systems
• Portability
Resources
M...
Engagement and Measuring
Success
Go to www.govote.at
Use the code 14 03 76
How do we measure success?
Page 11
What is Engagement?
http://www.merriam-webster.com/dictionary/engaged
Page 12
Why does Engagement Matter?
Engaged Employees are
• More Productive
• Stay Longer
• Contribute More
• Happier!
Page 13
Increase Strategic Alignment
of employees
understand the
organization’s
strategy.
of organizations
successfully ex...
Page 14
How do we measure success?
Costs
• Hard or Soft
• $3 Million saved in outsourced help
desk calls
• $1 Million save...
Page 15
How do we measure success?
Productivity
• Decrease problem resolution time
• Reduce time to find expertise
• Reduc...
Ease of Use
Go to www.govote.at
Use the code 14 03 76
How could your intranet be easier?
Demo – Ease of Use
Page 21
Apply this trend
Focus on Search
Remove most common user pain
Test
Ask Industry Analysts
Connections to People and
Systems
Go to www.govote.at
Use the code 14 03 76
How could your intranet be more connected?
Demo – Connections
Page 29
Apply this trend
Focus on People
Add Social Intranet Tools
Integrate Systems
Use Analytics
Make User Profiles Rich...
Portability
Page 31
Devices
of millennials want to work remote and 87%
want to work on their own clock (Odesk study)
96%
• Apple App Store
Launches2008
• 30 billion apps
downloaded2012
• 1.4 million Apps on
Android2014
http://en.wikipedia.org/...
Page 35
•Responsive Web
•Mobile Specific Web
•Native Mobile Apps
Portable Web
Demo – Portability
Reference Material
Page 38
Reference
SharePoint 2013 Inside Out by Coventry,
Shadravan, Resing + Wheeler
Customer Engagement, Wikipedia
The E...
Tom Resing’s Collaboration Blog
www.tomresing.com
Email Resingnet-website@yahoo.com
Twitter @resing
Connect with Me
Engage your users with 3 trends in successful intranets
Engage your users with 3 trends in successful intranets
Engage your users with 3 trends in successful intranets
Engage your users with 3 trends in successful intranets
Engage your users with 3 trends in successful intranets
Engage your users with 3 trends in successful intranets
Engage your users with 3 trends in successful intranets
Engage your users with 3 trends in successful intranets
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Engage your users with 3 trends in successful intranets

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As presented to the San Antonio SharePoint User Group October 21st, 2015.

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Engage your users with 3 trends in successful intranets

  1. 1. Tom Resing, Microsoft Senior Content Publisher, SharePoint 4/29/2016 Engage Your Users with 3 Trends in Successful Intranets
  2. 2. Photo by Kheel Center, Cornell University - Creative Commons Attribution License https://www.flickr.com/photos/38445726@N04 Created with Haiku Deck
  3. 3. Photo by colemama - Creative Commons Attribution-NonCommercial-ShareAlike License https://www.flickr.com/photos/33901022@N00 Created with Haiku Deck
  4. 4. Photo by Adventures in Librarianship - Creative Commons Attribution-NonCommercial-ShareAlike License https://www.flickr.com/photos/8049886@N02 Created with Haiku Deck
  5. 5. Photo by bennylin0724 - Creative Commons Attribution-NonCommercial License https://www.flickr.com/photos/78433558@N00 Created with Haiku Deck
  6. 6. Photo by kahunapulej - Creative Commons Attribution-NonCommercial-ShareAlike License https://www.flickr.com/photos/94937042@N00 Created with Haiku Deck
  7. 7. Page 7 Tom Resing Senior Content Publisher, Modern Assistance and Support Experience for Office
  8. 8. Page 8 Engagement and Measuring Success Trends • Ease of Use • Connections to People and Systems • Portability Resources My Contact Info and Q&A Agenda
  9. 9. Engagement and Measuring Success
  10. 10. Go to www.govote.at Use the code 14 03 76 How do we measure success?
  11. 11. Page 11 What is Engagement? http://www.merriam-webster.com/dictionary/engaged
  12. 12. Page 12 Why does Engagement Matter? Engaged Employees are • More Productive • Stay Longer • Contribute More • Happier!
  13. 13. Page 13 Increase Strategic Alignment of employees understand the organization’s strategy. of organizations successfully execute the strategy. of organizations have an agreed-upon strategy. 65% 14% 10% * Source: Forbes.com, “Strategy 101: It’s All About Alignment”
  14. 14. Page 14 How do we measure success? Costs • Hard or Soft • $3 Million saved in outsourced help desk calls • $1 Million saved in license reduction
  15. 15. Page 15 How do we measure success? Productivity • Decrease problem resolution time • Reduce time to find expertise • Reduce time searching • Faster new hire onboarding
  16. 16. Ease of Use
  17. 17. Go to www.govote.at Use the code 14 03 76 How could your intranet be easier?
  18. 18. Demo – Ease of Use
  19. 19. Page 21 Apply this trend Focus on Search Remove most common user pain Test Ask Industry Analysts
  20. 20. Connections to People and Systems
  21. 21. Go to www.govote.at Use the code 14 03 76 How could your intranet be more connected?
  22. 22. Demo – Connections
  23. 23. Page 29 Apply this trend Focus on People Add Social Intranet Tools Integrate Systems Use Analytics Make User Profiles Rich and Interesting
  24. 24. Portability
  25. 25. Page 31 Devices of millennials want to work remote and 87% want to work on their own clock (Odesk study) 96%
  26. 26. • Apple App Store Launches2008 • 30 billion apps downloaded2012 • 1.4 million Apps on Android2014 http://en.wikipedia.org/wiki/Mobile_app
  27. 27. Page 35 •Responsive Web •Mobile Specific Web •Native Mobile Apps Portable Web
  28. 28. Demo – Portability
  29. 29. Reference Material
  30. 30. Page 38 Reference SharePoint 2013 Inside Out by Coventry, Shadravan, Resing + Wheeler Customer Engagement, Wikipedia The Engaged Leader and Groundswell by Charlene Li How Does the Amazon Recommendation Feature Work, stackoverflow.com
  31. 31. Tom Resing’s Collaboration Blog www.tomresing.com Email Resingnet-website@yahoo.com Twitter @resing Connect with Me

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