The Difference: Multi-Cultural, Cross-Cultural or Diversity
Videos: Shows when CQ is
Low or Undeveloped.
Country represents high
context culture vs. low
context North American
bias.
10 Cs: Progressions of
Culture
The Difference: Multi-Cultural, Cross-Cultural or Diversity
1.Times are Changing
2.Lack of diversity?
3.Not knowing diversity?
4.Times are changing
5.It all concerns “all of us”
6.Reaction to change
7.Everyone, relax
8.We change our behavior and be
nice when we see ”her coming”
9.This may take some time.
Knowledge, Skills, Education, IQ, EQ? What Matters?
Cultural intelligence was
a stronger predictor of
the cross-border
effectiveness of Swiss
military leaders than
general intelligence or
emotional intelligence.
In 59 seconds. Not more than
60 seconds please tell us
your: name, culture (on how
you define it) & why you are
here or what you intend to
get into.
Dan
Published on Jun 30, 2011
After Connection: Bias, Stereotype, Prejudice
Nine in ten employers say having
CQ in their skills base is key to
improving the bottom line.
Jack is living in Japan for the first time, and must have dinner with his
girlfriend's family. He knows nothing about Japanese culture, and so
makes many mistakes while eating with them. How many mistakes does
he make?
Awkward, Counteract, Uncooperative, Shock, Overact
Uncommon Ground, Uncultivated, Dissatisfy, Embarrasment
NOT bashing the Hmong...the story as it unfolds reveals the character's learning and respect for
them and their culture. In the end, he gives his LIFE to try to end some of their internal cultural
difficulties. Best movie of all time, and one of latter year's Clint's best.
Uncommon Ground, Uncultivated, Dissatisfy, Embarrassment
NOT bashing the Hmong...the story as it unfolds reveals the character's learning and respect for
them and their culture. In the end, he gives his LIFE to try to end some of their internal cultural
difficulties. Best movie of all time, and one of latter year's Clint's best.
Curiosity
Is as
Important
Outsourced (John Jeffcoat)
Unadjust, Deceptive, Misunderstanding, Unanswered Questions,
Unclarified
We life in a globalized world, it has become crucial to be to communicate efficiently with business
partners around the globe. Therefor you need to understand foreign cultures on different levels.
Unadjusted, Deceived, Misunderstanding, Unanswered Questions, Unclarified
improve CQ, PROVES:
✓ More Effective Communication
Across Cultures
✓ Enhanced Job Performance
✓ Improved Creativity and Innovation
✓ Increased Profitability and Cost-
Savings
José Miguel Prieto Bobadilla Published on Mar 30, 2014 International Negotiation - Hosftede dimensions
Godfather – Al Pacino
Uncooperative, Cultural Clash, Hypocrisy (Low vs High Context)
0:00 "might as well drink with strangers" "We only eat cats"~ 1:09 "what am I doing
wrong?" 1:34 "It's a cultural things" 2:48 "family shaman"
Gran Torino – Clint Eastwood
Aloofness, Unsociability, Antagonism, Animosity
Hunt (Michael Keaton) makes a presentation to the Japanese automakers and continually puts his foot in his mouth.
Laughing Stock, Lost of Confidence, Ambiguity
Cultural Diversity: Avoid cultural stereotypes while talking to people
from other cultures. Multi Cultural Communication made easy: stop
prejudging, assuming and antagonizing
Where Are You From? What Are You? How Are You?
Positive Revolution
Published on Feb 9, 2014
Times are Changing
Lack of diversity?
Not knowing diversity?
Times are changing
It all concerns “all of us”
Reaction (1:15) to change
Everyone, relax
We change our behavior and be nice when we see ”her coming”
This may take some time.
Times are Changing
Lack of diversity?
Not knowing diversity?
Times are changing
It all concerns “all of us”
Reaction (1:15) to change
Everyone, relax
We change our behavior and be nice when we see ”her coming”
This may take some time.
Times are Changing
Lack of diversity?
Not knowing diversity?
Times are changing
It all concerns “all of us”
Reaction (1:15) to change
Everyone, relax
We change our behavior and be nice when we see ”her coming”
This may take some time.
Times are Changing
Lack of diversity?
Not knowing diversity?
Times are changing
It all concerns “all of us”
Reaction (1:15) to change
Everyone, relax
We change our behavior and be nice when we see ”her coming”
This may take some time.
Embellishments notwithstanding, "Legally Blonde" and "Legally Blonde II" remind the viewer of potentially stark contrasts (in e.g., mannerisms, couture, values) among elite white American cultures.
Ray Woodcock Published on Dec 13, 2011
Many factors contribute to professional success. Hard work is one, but it is not enough. Having a high IQ combined with hard work is no longer enough.
Having a high EQ, which stands for emotional quotient and measures one's ability to connect to people on an emotional level, combined with hard work and a high IQ used to be enough, but it is also no longer sufficient to lead to professional success.
https://www.journalofaccountancy.com/issues/2018/feb/cultural-intelligence.html
well the interesting thing princie bebo
00:02 is that the building codes in Manhattan
00:04will allow us Michael sorry I'm late Sir
00:07some moron in a red Lamborghini parked
00:09in my spots off prince habeeboo did i've
00:12red lamborghini i red lamborghini i met
00:16blue ferrari is this one of you at birth
00:20and everything actually Michael is just
00:22an associate but he is one of our
00:24brightest young architects thank you
00:26would you like to walk his majesty
00:28through our design concept Michael with
00:29pleasure principle love evil prince
00:35habeeboo
00:37honey but I thought I said that when mr.
00:40emmer explained to me the type of man
00:42you are a visionary who prides himself
00:44on originality mm-hmm
00:46said to myself let's smash the mold and
00:49redefine elegance I present to you your
00:52restaurant where is where's Bob bar is
00:57here's the bar now the waterfall big
01:00bottle Unga okay we could cut into the
01:05atrium a little bit Oh Adrian just make
01:08bar longer for prints have you sure
Erin Meyer says in her book, The Culture Map, “What’s new is the requirement for twenty-first century leaders to be prepared to understand a wider, richer array of work styles than ever before and to be able to determine what aspects of an interaction are simply a result of personality and which are a result of differences in cultural perspective.”
The world is smaller. Now, the greatest distance between two people is misunderstanding.
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One hundred years ago, Dutch poet Martinus Nijhof described the world in his famous poem, “The Wanderer,” as one which is so far away we cannot touch or hear it.
. . . I am a spectator looking out
from a high tower,
A space divides me from the
rest of the world,
That I see as small and as very
far away
I cannot touch or hear it . . .
The world has become a much smaller place than that described by Martinus Nijhoff. It is often just one click away. We can see it, and it is within our reach. We are more social media–savvy than ever. It is no longer geography that separates us. Indeed, the greatest distance between two people now is misunderstanding.
fjohnson747
fjohnson747
3 years ago
Before the next social justice warrior pipes up with either of their two favorite objections/scolds - "That's racist!" or "You're stereotyping!" - they should keep in mind that stereotypes exist for good reason: as George's character implies, they're true often enough to be useful. Reality doesn't give a shit about political correctness.
One of my earliest jobs was working at a McDonald's just off a major interstate which got its fair share of school buses. As soon as it was determined to be filled predominantly or completely by blacks, the in-joke phrase "Fish filet, small fry, large orange" would travel around the back line. It was a wry acknowledgment of the most popular food order to come and a cue to fully load and drop both baskets of fish into the fryer and check the fill level of the orange syrup tank.
You already know hiring for IQ is important. And, more and more emphasis is being put on hiring for EQ (emotional intelligence) as well.
But, are you screening candidates for cultural intelligence (CQ)?
CQ is defined as “A measure of a person's capacity to function effectively in a multicultural environment.” In other words, it’s a person’s awareness of their own culture and ability to adapt to the nuances of other cultures.
In business, CQ is becoming more and more important as the workforce becomes increasingly globalized. In fact, nine in ten employers say having CQ in their skills base is key to improving the bottom line. On top of that, David Livermore, social scientist and author of The Cultural Intelligence Difference, even argues that cultural intelligence is the number one predictor of success in the modern workplace.
Counter, Collect Awkward, Overact
Changing culture is a very difficult task to accomplish. It requires changing adults about values they have learned as children. That said, we can become culturally aware through realizing that we don’t all reason, think and act in the same way.
Against this background, if we can recognize our own bias, how our values affect the way we judge other people and if learn to judge others according to their own values instead of ours, we will have achieved a global mindset.
https://www.aronamaskil.com/after-iq-eq-comes-cq/
00:00
they always look at the ground so we've
00:07
got the home total data what you're
00:09
saying no she's not what what all of you
00:28
fishes looking at anyway also very to
00:41
this rule number one never touch money
00:44
personal business leaving a child
00:46
knowing people believe that the soul
00:48
resides on the head so I don't do that
00:00
they always look at the ground so we've
00:07
got the home total data what you're
00:09
saying no she's not what what all of you
00:28
fishes looking at anyway also very to
00:41
this rule number one never touch money
00:44
personal business leaving a child
00:46
knowing people believe that the soul
00:48
resides on the head so I don't do that
00:51
sounds dumb but I'm yeah and a lot of
00:54
people consider looking tonight to be
00:00 hello everyone I'm Todd Anderson from
00:03Western novelty and I'm here to help
00:05integrate you into our business now I
00:08got to tell you the center's numbers are
00:10nowhere near what they should be and
00:12based on the customer complaints we've
00:14been having it's a culture thing
00:16basically you people need to learn about
00:18America now it's all about bringing down
00:22the NPI things go faster if the customer
00:24feels are talking to a native English
00:25speaker but we are native English
00:27speakers English is the official
00:29language of our government you got it
00:31from the British and so did we we just
00:33speak it differently
00:34I mean sometimes our pronunciation is
00:36better we say Internet and you say
00:38Internet fair enough but that's exactly
00:42my point I'm asking you to say Internet
00:44all right next time you're on a call try
00:47to lisen carefully to the customer's
00:48pronunciation and their slang small talk
00:51try to learn from them learn about
CQ, is a globally recognized way of assessing and improving effectiveness for culturally diverse situations. It’s rooted in rigorous, academic research conducted by scholars around the world. Leading organizations in business, education, government, and healthcare are adopting CQ as a key component of personnel development and competitive advantage.
Research demonstrates several consistent results for individuals and organizations that improve CQ, including:
✓ More Effective Communication Across Cultures
✓Enhanced Job Performance
✓Improved Creativity and Innovation
✓Increased Profitability and Cost-Savings
Cultural intelligence is proven to reduce attrition, improve innovation, and make multicultural teams more effective. Research shows that homogenous teams outperform diverse teams when CQ levels are low. But when CQ levels are high, diverse teams outperform diverse teams in several areas, including innovation, productivity, efficiency, employee engagement, profitability, etc.
The cultural intelligence resources (assessments, books, training, etc.) are based upon primary research conducted across 72 countries and used by leading global companies and academic institutions such as BMW, Coca-Cola, Google, NTT, Novartis, Harvard Business School, London School of Economics, Stanford University and hundreds more. The research-based solutions are proven to be a worthwhile investment for managers and teams working virtually across the world.
Dimentions of Italian (Hi Context Culture) vs Amercian (Low Context)
Al Pacino – Why should I pay.
American Senator – I don’t like you kind of people. I despise your dishonest
Italian – hypocrisy in business but not in family
American – Don’t contact me.
Italian – My offer nothing
Comparison
Cynicism and pessimism
American – work hard play hard. Pragmatism – measure their performance on short term but quick result. Italian – low uncertaincy avoidance approach.
Conflict Management - Inaction
Zero sum negotiation.
Aggressive Tactic
What not to do:
Offer Nothing
00:00
hey Walt what are you have to we're
00:05
having a barbecue you want to come over
00:07
what do you think there's tons of food
00:11
just keep your hands off my dog no
00:14
worries we only catch really
00:18
no I'm kidding you moron come on you can
00:21
be my special guest
00:22
yeah fine right here yeah son of a bitch
00:30
okay so what have you ID today oh I had
00:35
a piece of cake little beef jerky
Miscommunication, Arrogance, make a fool
FILM DESCRIPTION: Michael Keaton stars as a wheeler-dealer who hopes to save a failing Pennsylvania automobile-assembly factory from having to close its doors. Keaton persuades a Japanese auto firm to reopen the factory, retrain its staff, and streamline the operation. It isn't long before the American-born workers grow to resent the disciplinary demands of their new Japanese bosses, setting the stage for a comic clash of cultures. The day is saved when it turns out that the poker-faced owner of the auto company possesses a really strange sense of humor. Gung Ho was later spun off into a short-lived TV sitcom, starring Scott Bakula of Quantum Leap fame.
Cultural Diversity: Avoid cultural stereotypes while talking to people from other cultures. Multi Cultural Communication made easy: stop prejudging, assuming and antagonising
00:00and it's totally cool we're definitely
00:01gonna find her Amsterdam is a very small
00:04place they're not gonna be pleased you
00:06step aside please when you searched you
00:07did I beat oh no it'd be just a random
00:10Security check if you could just step
00:11aside please just over here random huh
00:14yeah so this has nothing to do with my
00:16ethnicity come on just just thought the
00:19guy says sir it's our job as airport
00:21security to search for all possible
00:23weapons or legal drugs so just because
00:25of the color of my skin you assume that
00:27I have rugs on me I'm a racist racist
00:30dude I'm black he's black my reason
00:34please dude you're barely even brown no
00:38he didn't mean that