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Thank you for your letter of 12 June regarding your complaint about…
We deeply regret that the above mentioned consignment has not met your approval.
I apologise for the inexcusable failure/delay caused by us.
We are sorry that…
Unfortunately,…
Please accept our sincere apologies.
After careful investigation of this matter we found that your consignment has not turned out to
your satisfaction/ we found that your complaint about excess delivery is justified.
I have made enquiries concerning the mistakes which you mention in your letter of…
This has caused us considerable inconvenience/difficulties with a number of customers.
On checking your consignment of office furniture we note …
I have checked/discovered/learned….that…
Please send me/return your old ticket/… and I will send you a new one /replace it by.
… and we are prepared/willing to exchange your ticket for a new one.
I understand your dissatisfaction.
We shall replace the goods at our expense for your convenience.
The incurred costs will be borne by us.
We would be pleased to offer you a replacement/refund.
I would appreciate it if…
I apologise for the problems you have experienced.
We have taken steps to ensure that such a situation/mistake will not happen again.
Please accept our sincere apologies for the inconvenience caused by us.
Again, I apologise for the inconvenience that you have suffered.
Let me have the necessary information so that I can rectify the situation quickly and contact
me if our apologies and suggestions are not acceptable to you.
I apologise for the inconvenience caused and hope you will understand the situation and
continue to stay our customer.

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Reply to complaint

  • 1. Thank you for your letter of 12 June regarding your complaint about… We deeply regret that the above mentioned consignment has not met your approval. I apologise for the inexcusable failure/delay caused by us. We are sorry that… Unfortunately,… Please accept our sincere apologies. After careful investigation of this matter we found that your consignment has not turned out to your satisfaction/ we found that your complaint about excess delivery is justified. I have made enquiries concerning the mistakes which you mention in your letter of… This has caused us considerable inconvenience/difficulties with a number of customers. On checking your consignment of office furniture we note … I have checked/discovered/learned….that… Please send me/return your old ticket/… and I will send you a new one /replace it by. … and we are prepared/willing to exchange your ticket for a new one. I understand your dissatisfaction. We shall replace the goods at our expense for your convenience. The incurred costs will be borne by us. We would be pleased to offer you a replacement/refund. I would appreciate it if… I apologise for the problems you have experienced. We have taken steps to ensure that such a situation/mistake will not happen again. Please accept our sincere apologies for the inconvenience caused by us. Again, I apologise for the inconvenience that you have suffered. Let me have the necessary information so that I can rectify the situation quickly and contact me if our apologies and suggestions are not acceptable to you.
  • 2. I apologise for the inconvenience caused and hope you will understand the situation and continue to stay our customer.