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The Imperative to Build a Resilient and Agile Organization - One Mindset at a Time

“Resiliency” and “agility” are often rarely understood in the context of implementing these skills within organizations. Companies recognize the need to evolve, or keep pace in a climate where innovation is critical to success—or even survival. But people don’t know how to unlock their potential. Our cognitive biases hold us back from adapting to the most common disruptions. They also stop us from inciting the kind of innovative thought that benefits our organizations and ourselves. Fortunately, research has proven we can retrain our brains to be more resilient and agile at any stage in our career. 

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The Imperative to Build a Resilient and Agile Organization - One Mindset at a Time

  1. 1. The Imperative to Build a Resilient & Agile Organization: One Mindset at a Time David Collins & Dr. Casey Mulqueen
  2. 2. Agenda TRACOM Group 2018 2  It’s all about change  Change is stressful  Change models are insufficient  Agility & Resiliency are necessary  Strategies to develop them
  3. 3. The World is Changing So are the skills needed to thrive in it • Pace of change • Market disruption and competitiveness • Jobs replaced by automation “The corporate playbook is being rewritten and replaced by one that takes business agility to a level we have never seen before.” - Lynne Doughtie, Chairman & CEO, KPMG 3TRACOM Group 2018
  4. 4. All organizations are in a state of change Change is stressful, even if it’s ”good” change 1 2 3 Change models are insufficient “A critical component of any organizational strategy to build agility is shifting individuals from fear of change to excitement about new opportunities or expanding skills.” - Braun et al 4TRACOM Group 2018 Change is the Common Denominator
  5. 5. Change is Stressful! Both Agility & Resiliency are Necessary 5TRACOM Group 2018 “Pursuing agility without investing in resiliency is risky because it creates fragility – unsupported exposure to surprises and shocks.” - McCann et al
  6. 6. Change Models are Insufficient Models are no longer sufficient Change happens in leaps, not baby steps Success of change depends largely on people, not process or technology 6TRACOM Group 2018 “Models of planned change may no longer be sufficient to address the needs of today’s organizations.” - Wolf Jorgensen, H., Owen, L., & Neus, A. (2008). IBM global making change work study. Kotter, J.P. (2012). Accelerate! Harvard Business Review, 90(11), 45-58.
  7. 7. What is Agility? Subtitle here 7TRACOM Group 2018 Organizational Agility: “Organizational Agility is the capacity to recognize, create and capitalize on opportunities in a world full of disruptive change.” Personal Agility: “Adopting a flexible mindset that promotes the generation and implementation of original and useful ideas.”
  8. 8. What is Resilience? “Resiliency is the ability to bounce forward in times of adversity and to see challenges as opportunities for growth.” Subtitle here 8TRACOM Group 2018
  9. 9. Benefits of Agility “Agile firms grow revenue 37% faster and generate 30% higher profits.” – Massachusetts Institute of Technology (MIT) Employees who initiate change have a 43% more positive impact on their companies than those who just have the capacity to change. – Corporate Executive Board (CEB) 9TRACOM Group 2018
  10. 10. There is a Gap Deepening “Quote here” 80% of Senior Leaders have already directed L&D to implement a program But…The GAP is Significant… 42% of companies haven’t done anything as Agility Becomes More Essential 10TRACOM Group 2018
  11. 11. Resilience is at the Core of These Workplace Challenges 11 33% Of managers are looking for jobs elsewhere $300 BILLION Cost of stress to US companies 70% Of workers are not engaged or actively disengaged 51% Of employees are unproductive due to stress 50% Of executives report their culture isn’t adaptive to change TRACOM Group 2018
  12. 12. Resilience Training Is Under-Resourced Survey of 418 companies asked about having a program to deal with workplace stress and Resilience 12TRACOM Group 2018 Due to increasing stress and need for Resilience 63% have no plan yet 15% plan to have a program within 12 months Only 22% have a program To address workplace stress and improve Resilience But they recognize the problem and need for Resilience is getting worse
  13. 13. TRACOM Research This data compares people with High Agility scores to Low Agility scores from TRACOM’s Adaptive Mindset for Agility Multi-rater Profile. Improvement (High Vs Low) Rater Research Question 35% more likely… To be seen by others as an initiator of change 35% more likely… To be viewed by others as entrepreneurial 33% more likely… To be seen as a go-to person for innovation 24% more likely… To be motivated to support new initiatives 24% more likely… To anticipate trends and future challenges/opportunities 22% more likely… To view failure as an important learning opportunity 22% more likely… To see beyond normal patterns, processes and conversations to identify opportunities 17% more likely… To make high quality decisions in the face of uncertainty 13TRACOM Group ©2018
  14. 14. “Since attending the Resilience program, I am better able to… 14©TRACOM® Group, 2018 80% agreed “remain flexible when things change” 80% agreed “maintain good relationships with coworkers” 77% agreed “support changes at work” 73% agreed “control negative emotions with customers and coworkers” 73% agreed “accept feedback at work” 70% agreed “feel empowered in my role” 70% agreed “stay motivated to perform well at work” 67% agreed “stay engaged with my work”
  15. 15. Agility and Resilience Can Be Developed Agility training is more influential than genetics: Perception of Resilience training’s influence on participants: 80% 94% Positive outcome 15TRACOM Group 2018 Learnable
  16. 16. Recognize our Cognitive Biases A cognitive bias is a systematic error in thinking that leads to mistakes and bad decisions. 16TRACOM Group 2018
  17. 17. One Mindset at a Time… 17TRACOM Group 2018 When people change their mindset, they recognize positive opportunity in challenges with Resilience and mitigate problems by removing creative “mindblocks” with Agility.
  18. 18. What is the number of the slip in which boat XX is docked? 18TRACOM Group 2018 18 Adaptive Mindset for Agility
  19. 19. Planning Fallacy • We underestimate time and difficulty of projects • We neglect • Worst-case scenarios • Interruptions • Other obligations • Past experience 19TRACOM Group 2018
  20. 20. Planning Fallacy: Kitchen Remodel Expected cost: $18,658 Actual cost? $38,769 TRACOM Group 2018 20
  21. 21. Planning Fallacy Projected to open in 1963 for $7 million Opened in 1973 for…. $102 million!!! TRACOM Group 2018 21
  22. 22. Conduct a Pre-Mortem Project yourself one year into the future Imagine that the idea has been a total failure Write a history of what happened 22TRACOM Group 2018
  23. 23. Case Studies 23TRACOM Group 2018 “The demand for agility skills is significant and universal. Our leaders have identified these skills as critical to our business, and relevant to our people at all levels.” — Nancy Henson Kopp, EY “A mindset change freed the company to pursue change.” - Andrew Gregory, CEO of McDonald’s Australia “Resilience is such an important leadership competency because leaders set the tone for their teams.” - Steve Franklin, CoBank
  24. 24. Questions Thank You! ©TRACOM® Group, 2017 24
  25. 25. 25©TRACOM® Group, 2017 Thought Leadership Materials
  26. 26. Who We Work With 26TRACOM Group 2018
  27. 27. www.tracomcorp.com info@tracom.com 303-470-4900 Contact Us [WHY we do] We believe that improving peoples’ understanding of themselves and others makes the world a better place. [WHAT we do] We synthesize our discoveries into actionable learning and resources that improve an individual’s performance in all parts of their lives. We call this Social Intelligence. [HOW we do it] Through research and experience we uncover the hidden barriers to individuals achieving their maximum potential and identify how to help overcome them. 27TRACOM Group 2018
  28. 28. The Imperative to Build a Resilient & Agile Organization: One Mindset at a Time David Collins & Dr. Casey Mulqueen