Submit Search
Upload
Introduction to CCO Global - Global Customer Experience & Strategy
•
1 like
•
279 views
CCO Global
Follow
Introduction to CCO Global - Global Customer Experience & Strategy with a Digital Focus
Read less
Read more
Business
Report
Share
Report
Share
1 of 16
Download now
Download to read offline
Recommended
Scketch-Corporate Profile
Scketch-Corporate Profile
Priyanka Charak
Innovation Programs Flyer
Innovation Programs Flyer
Ria Miller
EDEL Technology Consulting Services
EDEL Technology Consulting Services
Ethel Delali Cofie
The Neagle Code
The Neagle Code
David Neagle
Mikal Hallstrup, Chief Visionary Officer at Designit - Rethinking Engagement ...
Mikal Hallstrup, Chief Visionary Officer at Designit - Rethinking Engagement ...
Designit
Demystifying In-Housing
Demystifying In-Housing
Incubeta NMPi
David ketchum & smitha virik bite
David ketchum & smitha virik bite
dmg events Asia
Service Design Network UK Conference - Smart imprints SDN_2016_v1
Service Design Network UK Conference - Smart imprints SDN_2016_v1
Service Design Network
Recommended
Scketch-Corporate Profile
Scketch-Corporate Profile
Priyanka Charak
Innovation Programs Flyer
Innovation Programs Flyer
Ria Miller
EDEL Technology Consulting Services
EDEL Technology Consulting Services
Ethel Delali Cofie
The Neagle Code
The Neagle Code
David Neagle
Mikal Hallstrup, Chief Visionary Officer at Designit - Rethinking Engagement ...
Mikal Hallstrup, Chief Visionary Officer at Designit - Rethinking Engagement ...
Designit
Demystifying In-Housing
Demystifying In-Housing
Incubeta NMPi
David ketchum & smitha virik bite
David ketchum & smitha virik bite
dmg events Asia
Service Design Network UK Conference - Smart imprints SDN_2016_v1
Service Design Network UK Conference - Smart imprints SDN_2016_v1
Service Design Network
Grand Place - Bruxelles
Grand Place - Bruxelles
Popescu Felicia
Great Depression Overview
Great Depression Overview
Christina Lambard
Case study marki Super-Pharm z Albumu Superbrands Polska 2012
Case study marki Super-Pharm z Albumu Superbrands Polska 2012
Superbrands Polska
Internet2 Member Meeting
Internet2 Member Meeting
Jim Angus
Vortrag Prof. Jochem zu den Berliner Energietagen
Vortrag Prof. Jochem zu den Berliner Energietagen
Ulla Herbst
Danielle and karyn final
Danielle and karyn final
KarynLisette
Add5
Add5
Technogroovy
Diapositivas 3
Diapositivas 3
diana patricia
analysis story "By Air"
analysis story "By Air"
Priyanka Eka
Pums sangeethavadi
Pums sangeethavadi
designtn
Agenda 7
Agenda 7
marielatejedav
9 regulación
9 regulación
mirellqfb
Studi hukum islam
Studi hukum islam
Nur Alfiyatur Rochmah
Las areas como_mediaciones_necesarias
Las areas como_mediaciones_necesarias
marielatejedav
Netschools (2)
Netschools (2)
samarkswain
Meadows Business Systems Company Overview
Meadows Business Systems Company Overview
Meadows Business Systems
lpj HMI PTKP
lpj HMI PTKP
kiki99999
Getting electricity 20092013 dirut pln
Getting electricity 20092013 dirut pln
Indonesia Anti Corruption Forum
Chapter4 f3smkc
Chapter4 f3smkc
salasiah bt yahaya clifford
English Colonies of North America
English Colonies of North America
rwasmund
Client presentation 2012
Client presentation 2012
erealgroup
Setting the Customer's Journey: Walk a Mile In Your Customer's Shoes
Setting the Customer's Journey: Walk a Mile In Your Customer's Shoes
Aggregage
More Related Content
Viewers also liked
Grand Place - Bruxelles
Grand Place - Bruxelles
Popescu Felicia
Great Depression Overview
Great Depression Overview
Christina Lambard
Case study marki Super-Pharm z Albumu Superbrands Polska 2012
Case study marki Super-Pharm z Albumu Superbrands Polska 2012
Superbrands Polska
Internet2 Member Meeting
Internet2 Member Meeting
Jim Angus
Vortrag Prof. Jochem zu den Berliner Energietagen
Vortrag Prof. Jochem zu den Berliner Energietagen
Ulla Herbst
Danielle and karyn final
Danielle and karyn final
KarynLisette
Add5
Add5
Technogroovy
Diapositivas 3
Diapositivas 3
diana patricia
analysis story "By Air"
analysis story "By Air"
Priyanka Eka
Pums sangeethavadi
Pums sangeethavadi
designtn
Agenda 7
Agenda 7
marielatejedav
9 regulación
9 regulación
mirellqfb
Studi hukum islam
Studi hukum islam
Nur Alfiyatur Rochmah
Las areas como_mediaciones_necesarias
Las areas como_mediaciones_necesarias
marielatejedav
Netschools (2)
Netschools (2)
samarkswain
Meadows Business Systems Company Overview
Meadows Business Systems Company Overview
Meadows Business Systems
lpj HMI PTKP
lpj HMI PTKP
kiki99999
Getting electricity 20092013 dirut pln
Getting electricity 20092013 dirut pln
Indonesia Anti Corruption Forum
Chapter4 f3smkc
Chapter4 f3smkc
salasiah bt yahaya clifford
English Colonies of North America
English Colonies of North America
rwasmund
Viewers also liked
(20)
Grand Place - Bruxelles
Grand Place - Bruxelles
Great Depression Overview
Great Depression Overview
Case study marki Super-Pharm z Albumu Superbrands Polska 2012
Case study marki Super-Pharm z Albumu Superbrands Polska 2012
Internet2 Member Meeting
Internet2 Member Meeting
Vortrag Prof. Jochem zu den Berliner Energietagen
Vortrag Prof. Jochem zu den Berliner Energietagen
Danielle and karyn final
Danielle and karyn final
Add5
Add5
Diapositivas 3
Diapositivas 3
analysis story "By Air"
analysis story "By Air"
Pums sangeethavadi
Pums sangeethavadi
Agenda 7
Agenda 7
9 regulación
9 regulación
Studi hukum islam
Studi hukum islam
Las areas como_mediaciones_necesarias
Las areas como_mediaciones_necesarias
Netschools (2)
Netschools (2)
Meadows Business Systems Company Overview
Meadows Business Systems Company Overview
lpj HMI PTKP
lpj HMI PTKP
Getting electricity 20092013 dirut pln
Getting electricity 20092013 dirut pln
Chapter4 f3smkc
Chapter4 f3smkc
English Colonies of North America
English Colonies of North America
Similar to Introduction to CCO Global - Global Customer Experience & Strategy
Client presentation 2012
Client presentation 2012
erealgroup
Setting the Customer's Journey: Walk a Mile In Your Customer's Shoes
Setting the Customer's Journey: Walk a Mile In Your Customer's Shoes
Aggregage
2014 strategic execution conference ensuring tangible business outcomes thr...
2014 strategic execution conference ensuring tangible business outcomes thr...
Jon Hughes
Engagement strategies for law firms to compete in the age of the customer
Engagement strategies for law firms to compete in the age of the customer
edynamic
Customer Experience Management 2012
Customer Experience Management 2012
Ola Odejayi
CPPL Digital Marketing Solutions For Business Owners.
CPPL Digital Marketing Solutions For Business Owners.
KUKU Babatunde
Programmatic Branding: Moving Beyond Direct Response
Programmatic Branding: Moving Beyond Direct Response
Digiday
Going digital services
Going digital services
Sandeep Raut
Digital infographic from CGI
Digital infographic from CGI
Mario de Luca
Advertising and Marketing Technology Perspective
Advertising and Marketing Technology Perspective
Results International Group LLP
How to Automate Low Touch Customer Success
How to Automate Low Touch Customer Success
Gainsight
הדרך להצלחה
הדרך להצלחה
MIT Forum of Israel
The fundamentals of digital engagement: TERMINALFOUR t44u 2013
The fundamentals of digital engagement: TERMINALFOUR t44u 2013
Terminalfour
Gannon Solutions
Gannon Solutions
Cardinal Path
KarmaCom Inc Capabilities Version 2013
KarmaCom Inc Capabilities Version 2013
KarmaCom Inc
42DM Credentials: B2B marketing
42DM Credentials: B2B marketing
42DM
Hero Kit
Hero Kit
Sam Hoats
Hero Kit
Hero Kit
Sam Hoats
thedigitalmarketingppt-140830102137-phpapp01
thedigitalmarketingppt-140830102137-phpapp01
Jyoti Singh
Thedigitalmarketingppt
Thedigitalmarketingppt
harinathreddy tr
Similar to Introduction to CCO Global - Global Customer Experience & Strategy
(20)
Client presentation 2012
Client presentation 2012
Setting the Customer's Journey: Walk a Mile In Your Customer's Shoes
Setting the Customer's Journey: Walk a Mile In Your Customer's Shoes
2014 strategic execution conference ensuring tangible business outcomes thr...
2014 strategic execution conference ensuring tangible business outcomes thr...
Engagement strategies for law firms to compete in the age of the customer
Engagement strategies for law firms to compete in the age of the customer
Customer Experience Management 2012
Customer Experience Management 2012
CPPL Digital Marketing Solutions For Business Owners.
CPPL Digital Marketing Solutions For Business Owners.
Programmatic Branding: Moving Beyond Direct Response
Programmatic Branding: Moving Beyond Direct Response
Going digital services
Going digital services
Digital infographic from CGI
Digital infographic from CGI
Advertising and Marketing Technology Perspective
Advertising and Marketing Technology Perspective
How to Automate Low Touch Customer Success
How to Automate Low Touch Customer Success
הדרך להצלחה
הדרך להצלחה
The fundamentals of digital engagement: TERMINALFOUR t44u 2013
The fundamentals of digital engagement: TERMINALFOUR t44u 2013
Gannon Solutions
Gannon Solutions
KarmaCom Inc Capabilities Version 2013
KarmaCom Inc Capabilities Version 2013
42DM Credentials: B2B marketing
42DM Credentials: B2B marketing
Hero Kit
Hero Kit
Hero Kit
Hero Kit
thedigitalmarketingppt-140830102137-phpapp01
thedigitalmarketingppt-140830102137-phpapp01
Thedigitalmarketingppt
Thedigitalmarketingppt
Recently uploaded
Digital Transformation in the PLM domain - distrib.pdf
Digital Transformation in the PLM domain - distrib.pdf
Jos Voskuil
8447779800, Low rate Call girls in Shivaji Enclave Delhi NCR
8447779800, Low rate Call girls in Shivaji Enclave Delhi NCR
ashishs7044
Islamabad Escorts | Call 03070433345 | Escort Service in Islamabad
Islamabad Escorts | Call 03070433345 | Escort Service in Islamabad
Ayesha Khan
8447779800, Low rate Call girls in Kotla Mubarakpur Delhi NCR
8447779800, Low rate Call girls in Kotla Mubarakpur Delhi NCR
ashishs7044
MAHA Global and IPR: Do Actions Speak Louder Than Words?
MAHA Global and IPR: Do Actions Speak Louder Than Words?
Olivia Kresic
Traction part 2 - EOS Model JAX Bridges.
Traction part 2 - EOS Model JAX Bridges.
Anamaria Contreras
APRIL2024_UKRAINE_xml_0000000000000 .pdf
APRIL2024_UKRAINE_xml_0000000000000 .pdf
Rbc Rbcua
Call Girls in DELHI Cantt, ( Call Me )-8377877756-Female Escort- In Delhi / Ncr
Call Girls in DELHI Cantt, ( Call Me )-8377877756-Female Escort- In Delhi / Ncr
dollysharma2066
Enjoy ➥8448380779▻ Call Girls In Sector 18 Noida Escorts Delhi NCR
Enjoy ➥8448380779▻ Call Girls In Sector 18 Noida Escorts Delhi NCR
Stunning ➥8448380779▻ Call Girls In Hauz Khas Delhi NCR
Annual General Meeting Presentation Slides
Annual General Meeting Presentation Slides
KeppelCorporation
Intro to BCG's Carbon Emissions Benchmark_vF.pdf
Intro to BCG's Carbon Emissions Benchmark_vF.pdf
pollardmorgan
Flow Your Strategy at Flight Levels Day 2024
Flow Your Strategy at Flight Levels Day 2024
Kirill Klimov
International Business Environments and Operations 16th Global Edition test b...
International Business Environments and Operations 16th Global Edition test b...
ssuserf63bd7
Japan IT Week 2024 Brochure by 47Billion (English)
Japan IT Week 2024 Brochure by 47Billion (English)
Data Analytics Company - 47Billion Inc.
FULL ENJOY Call girls in Paharganj Delhi | 8377087607
FULL ENJOY Call girls in Paharganj Delhi | 8377087607
dollysharma2066
(Best) ENJOY Call Girls in Faridabad Ex | 8377087607
(Best) ENJOY Call Girls in Faridabad Ex | 8377087607
dollysharma2066
IoT Insurance Observatory: summary 2024
IoT Insurance Observatory: summary 2024
Matteo Carbone
8447779800, Low rate Call girls in New Ashok Nagar Delhi NCR
8447779800, Low rate Call girls in New Ashok Nagar Delhi NCR
ashishs7044
Call Us 📲8800102216📞 Call Girls In DLF City Gurgaon
Call Us 📲8800102216📞 Call Girls In DLF City Gurgaon
callgirls2057
PSCC - Capability Statement Presentation
PSCC - Capability Statement Presentation
Anamaria Contreras
Recently uploaded
(20)
Digital Transformation in the PLM domain - distrib.pdf
Digital Transformation in the PLM domain - distrib.pdf
8447779800, Low rate Call girls in Shivaji Enclave Delhi NCR
8447779800, Low rate Call girls in Shivaji Enclave Delhi NCR
Islamabad Escorts | Call 03070433345 | Escort Service in Islamabad
Islamabad Escorts | Call 03070433345 | Escort Service in Islamabad
8447779800, Low rate Call girls in Kotla Mubarakpur Delhi NCR
8447779800, Low rate Call girls in Kotla Mubarakpur Delhi NCR
MAHA Global and IPR: Do Actions Speak Louder Than Words?
MAHA Global and IPR: Do Actions Speak Louder Than Words?
Traction part 2 - EOS Model JAX Bridges.
Traction part 2 - EOS Model JAX Bridges.
APRIL2024_UKRAINE_xml_0000000000000 .pdf
APRIL2024_UKRAINE_xml_0000000000000 .pdf
Call Girls in DELHI Cantt, ( Call Me )-8377877756-Female Escort- In Delhi / Ncr
Call Girls in DELHI Cantt, ( Call Me )-8377877756-Female Escort- In Delhi / Ncr
Enjoy ➥8448380779▻ Call Girls In Sector 18 Noida Escorts Delhi NCR
Enjoy ➥8448380779▻ Call Girls In Sector 18 Noida Escorts Delhi NCR
Annual General Meeting Presentation Slides
Annual General Meeting Presentation Slides
Intro to BCG's Carbon Emissions Benchmark_vF.pdf
Intro to BCG's Carbon Emissions Benchmark_vF.pdf
Flow Your Strategy at Flight Levels Day 2024
Flow Your Strategy at Flight Levels Day 2024
International Business Environments and Operations 16th Global Edition test b...
International Business Environments and Operations 16th Global Edition test b...
Japan IT Week 2024 Brochure by 47Billion (English)
Japan IT Week 2024 Brochure by 47Billion (English)
FULL ENJOY Call girls in Paharganj Delhi | 8377087607
FULL ENJOY Call girls in Paharganj Delhi | 8377087607
(Best) ENJOY Call Girls in Faridabad Ex | 8377087607
(Best) ENJOY Call Girls in Faridabad Ex | 8377087607
IoT Insurance Observatory: summary 2024
IoT Insurance Observatory: summary 2024
8447779800, Low rate Call girls in New Ashok Nagar Delhi NCR
8447779800, Low rate Call girls in New Ashok Nagar Delhi NCR
Call Us 📲8800102216📞 Call Girls In DLF City Gurgaon
Call Us 📲8800102216📞 Call Girls In DLF City Gurgaon
PSCC - Capability Statement Presentation
PSCC - Capability Statement Presentation
Introduction to CCO Global - Global Customer Experience & Strategy
1.
2.
© 2014 CCO
GLOBAL LTD. All Rights Reserved targeting
3.
create & keep “ ” ©
2014 CCO GLOBAL LTD. All Rights Reserved
4.
© 2014 CCO
GLOBAL LTD. All Rights Reserved negative 46.3% positive 22.5% “ ”
5.
© 2014 CCO
GLOBAL LTD. All Rights Reserved “a necessary evil”
6.
© 2014 CCO
GLOBAL LTD. All Rights Reserved
7.
© 2014 CCO
GLOBAL LTD. All Rights Reserved TRUE GLOBAL CAPABILITY: DEEP EXPERIENCE IN DIGITAL: TURNKEY RESULTS: TRULYTENETS Having worked in 65+ markets around the world with over 40+ global brands, we can offer a level of experience & acumen not seen within the typical consulting company or agency. Our founder has been involved in working with numerous multinationals on global digital strategic projects since 1991 (including mobile, eCRM, social media, data, web, etc.) The use of an experienced multi- disciplined team that can produce both impactful insights and a structured road map to comprehensive solutions in a short period of time -- all while meeting the needs & stated long-term project goals with a straightforward one-stop resolution. WHYTHISISIMPORTANT? Existing global consulting firms still attempt to “sell knowledge” to their clients - and limit themselves to developing repetitive versions of ineffective local strategies with unproven personnel, where we believe that decades of hands-on experience & wisdom combined with understanding of the global scope of business fit the true needs of our clients. The vast majority of the flow of information to & from customers is currently controlled through the digital channels (big data, social media, email, eCRM, loyalty, sales, etc.) - and to understand & interact with your customers, you will need to fully comprehend, plan & effectively execute in these areas. Companies don’t have the time or the budget to pay for consultants to learn on the job while they should be working on solving the problems. Our skilled experts can both identify & start on the path to providing trouble-free one-stop solutions to the problems from day one.
8.
© 2014 CCO
GLOBAL LTD. All Rights Reserved 40+% 15% ROI $12 million $86 Billion USD
9.
© 2014 CCO
GLOBAL LTD. All Rights Reserved “customer-centric”
10.
© 2014 CCO
GLOBAL LTD. All Rights Reserved
11.
© 2014 CCO
GLOBAL LTD. All Rights Reserved “CCO Global Truly Tenets”
12.
© 2014 CCO
GLOBAL LTD. All Rights Reserved • •
13.
best businessfor the is © 2014
CCO GLOBAL LTD. All Rights Reserved
14.
© 2014 CCO
GLOBAL LTD. All Rights Reserved Improved sales Reduced operating & marketing costs Superior customer acquisition, retention & satisfaction Targeted new product development “Feel Good” PR opportunities
15.
© 2014 CCO
GLOBAL LTD. All Rights Reserved
16.
© 2014 CCO
GLOBAL LTD. All Rights Reserved
Download now