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The Mistakes MSPs Make

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My presentation from MSPCon.18 in Paris, France titled "The Mistakes MSPs Make That Cost Them Time and Money"

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The Mistakes MSPs Make

  1. 1. THE MISTAKES MSPS MAKE ThatCostThemTimeAndMoney
  2. 2. My definition of a Managed Service Provider (MSP) 1. Provides 24x7x365 Monitoring and Maintenance using an RMM tool. 2. Provides flat-fee, all-you-can-eat technical support. 3. Manages all client's vendors.
  3. 3. @TUBBLOG
  4. 4. Geek Alert!
  5. 5. 2001 Backgroundin CorporateIT
  6. 6. 2005
  7. 7. “Youaretheaverageofthefive peopleyouspendthemost timewith.” JimRohn
  8. 8. @tnvora
  9. 9. 2005 2011
  10. 10. Maintenant...
  11. 11. Avoidthese mistakes...
  12. 12. MISTAKE! >Notdocumenting yourbusiness
  13. 13. MISTAKE! >NotusingaPSAtool (ProfessionalServicesAutomation)
  14. 14. MISTAKE! >Tryingtobeall thingstoallclients
  15. 15. MISTAKE! >Notcharging enough
  16. 16. MISTAKE! >Notaskingfor help
  17. 17. TAKEACTION! 1. Documentyourbusiness.BuildIP. 2. UseaPSAtool.Measureandmanageprofitability. 3. Focusoncorecompetencies.Collaboratetoofferother services. 4. Chargewhatyouareworth. 5. Askforhelp.PeerGroups.Coaches.Mentors.
  18. 18. WWW.TUBBLOG.CO.UK

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