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Application Management Services Overview                                     Increased Return on Application Investments  ...
Application Management Services Overview                           Key Features and Benefits                           Eng...
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Application management services overview

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Infogain’s Application Management Services increase the return on application investments and improve IT organization effectiveness freeing IT resources to focus on business priorities.

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Application management services overview

  1. 1. Application Management Services Overview Increased Return on Application Investments through Proactive Support Infogain’s Application Management Services (AMS) increase the return on application investments and improve IT organization effectiveness, freeing IT resources to focus on business priorities. Beginning with an assessment of your needs, AMS delivers support throughout the application lifecycle including application and DBA support, application maintenance, and systems monitoring. Infogain’s unique, engagement-long proactive support model significantly reduces the number of problems reported by clients and produces sustained improvements in user experience.BUSINESS DRIVERS Application Management Servicesl Customer experience l Application Support includes functional integration, DBA and technical support servicesl Lower TCOl Global coverage designed to meet your specific needs. Infogain’s global support team handles multi-channell Compliance/regulatory requests and provides around-the-clock coverage. Application Support delivers a full range of requirements metrics, backed by well-defined Service Level Agreements.l Go-to-market timelines l Proactive Monitoring is the best way to fix a problem – by preventing it from occurring in the first place. This service monitors your applications and databases. Monitoring will also detect system errors and performance anomalies before they develop into serious problems. l Application Maintenance ensures that applications are running on the most effective application software versions. This service manages bug fixes, minor enhancements,WHY INFOGAIN?Guaranteed Service Levels (SLAs): and patch releases including periodic planned releases. Infogain oversees a joint changeJointly agreed upon SLAs and management request process with your team, minimizing problems and inconvenience torisk / reward model with built in your users.productivity increases. l Application Optimization improves application efficiency and removes gaps betweenResource flexibility: Rapid access application functionality and business processes. Infogain will enhance and tune yourto a broad pool of resources with applications to optimize performance. Your business benefits from improved processeasy ramp up and ramp down. automation and increased value.
  2. 2. Application Management Services Overview Key Features and Benefits Engaging Infogain’s Application Management Services brings you a rich set of benefits: Feature Benefit ITSM-based support model Establishes industry standard processes in your organization Extensive set of tools Automates the entire support process and increase the operations efficiency Well-defined metrics Enables precise information for management reportingSERVICES SCOPE Comprehensive SLAs Provide accountability to service performancel Applicationsl Middleware Dashboard Visibility enables timely and actionable informationl SW Infrastructure Proactive Monitoring Enables detection and resolution of issues before they affect users Flexible resource model Provides resource flexibility for IT managers Dual-shore delivery Leverages skilled resources and lower support costsPlatforms Industry best practices Helps your organization move towards higher operationall Oracle maturityl Microsoft Governance model Enables reduced risk and increased collaborationl SFDCl Custom / Legacy Proactive Support Enables team to identify problems, inefficiencies and opportunities before they become issues and develop action plans to resolve issues before they affect users Enabling IT Transformation: AMS Roadmap IT managers regularly face the challenge of balancing competing priorities. They often have common questions regarding the best approach and what it would take to progress to a mature IT operation. Infogain provides a comprehensive assessment program as a first step, which evaluates several areas: l Application Portfolio l Metrics l Support Model l Processes and Tools l Service Levels l Governance Key deliverables of our AMS assessment are three-fold: 1. A set of recommendations for moving to a higher IT Infrastructure Library framework-based maturity model 2. A roadmap to implement these recommendations 3. The cost model Contact Infogain today at ams-solutions@infogain.com to discuss your application management needs.USA: +1-408-355-6000UK: +44-(0)-162-842-1500INDIA: +91-120-244 5144 All trademarks, trade names, service marks and logos referenced herein belong to their respective companieswww.infogain.com © Copyright Infogain Corporation, 2012. All rights reserved. H700 09/12

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