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Application Management Services Overview Increased Return on Application Investments through Proactive Support Infogain’s Application Management Services (AMS) increase the return on application investments and improve IT organization effectiveness, freeing IT resources to focus on business priorities. Beginning with an assessment of your needs, AMS delivers support throughout the application lifecycle including application and DBA support, application maintenance, and systems monitoring. Infogain’s unique, engagement-long proactive support model significantly reduces the number of problems reported by clients and produces sustained improvements in user experience.BUSINESS DRIVERS Application Management Servicesl Customer experience l Application Support includes functional integration, DBA and technical support servicesl Lower TCOl Global coverage designed to meet your specific needs. Infogain’s global support team handles multi-channell Compliance/regulatory requests and provides around-the-clock coverage. Application Support delivers a full range of requirements metrics, backed by well-defined Service Level Agreements.l Go-to-market timelines l Proactive Monitoring is the best way to fix a problem – by preventing it from occurring in the first place. This service monitors your applications and databases. Monitoring will also detect system errors and performance anomalies before they develop into serious problems. l Application Maintenance ensures that applications are running on the most effective application software versions. This service manages bug fixes, minor enhancements,WHY INFOGAIN?Guaranteed Service Levels (SLAs): and patch releases including periodic planned releases. Infogain oversees a joint changeJointly agreed upon SLAs and management request process with your team, minimizing problems and inconvenience torisk / reward model with built in your users.productivity increases. l Application Optimization improves application efficiency and removes gaps betweenResource flexibility: Rapid access application functionality and business processes. Infogain will enhance and tune yourto a broad pool of resources with applications to optimize performance. Your business benefits from improved processeasy ramp up and ramp down. automation and increased value.