Infogain’s Application Management Services increase the return on application investments and improve IT organization effectiveness freeing IT resources to focus on business priorities.

1. Application Management Services Overview
Increased Return on Application Investments
through Proactive Support
Infogain’s Application Management Services (AMS) increase the return on application
investments and improve IT organization effectiveness, freeing IT resources to focus on business
priorities. Beginning with an assessment of your needs, AMS delivers support throughout the
application lifecycle including application and DBA support, application maintenance, and
systems monitoring. Infogain’s unique, engagement-long proactive support model significantly
reduces the number of problems reported by clients and produces sustained improvements in
user experience.
BUSINESS DRIVERS Application Management Services
l Customer experience
l Application Support includes functional integration, DBA and technical support services
l Lower TCO
l Global coverage
designed to meet your specific needs. Infogain’s global support team handles multi-channel
l Compliance/regulatory requests and provides around-the-clock coverage. Application Support delivers a full range of
requirements metrics, backed by well-defined Service Level Agreements.
l Go-to-market timelines
l Proactive Monitoring is the best way to fix a problem – by preventing it from occurring in the
first place. This service monitors your applications and databases. Monitoring will also detect
system errors and performance anomalies before they develop into serious problems.
l Application Maintenance ensures that applications are running on the most effective
application software versions. This service manages bug fixes, minor enhancements,
WHY INFOGAIN?
Guaranteed Service Levels (SLAs): and patch releases including periodic planned releases. Infogain oversees a joint change
Jointly agreed upon SLAs and management request process with your team, minimizing problems and inconvenience to
risk / reward model with built in your users.
productivity increases.
l Application Optimization improves application efficiency and removes gaps between
Resource flexibility: Rapid access application functionality and business processes. Infogain will enhance and tune your
to a broad pool of resources with applications to optimize performance. Your business benefits from improved process
easy ramp up and ramp down. automation and increased value.

2. Application Management Services Overview
Key Features and Benefits
Engaging Infogain’s Application Management Services brings you a rich set of benefits:
Feature Benefit
ITSM-based support model Establishes industry standard processes in your organization
Extensive set of tools Automates the entire support process and increase the
operations efficiency
Well-defined metrics Enables precise information for management
reporting
SERVICES SCOPE Comprehensive SLAs Provide accountability to service performance
l Applications
l Middleware
Dashboard Visibility enables timely and actionable information
l SW Infrastructure Proactive Monitoring Enables detection and resolution of issues before they affect
users
Flexible resource model Provides resource flexibility for IT managers
Dual-shore delivery Leverages skilled resources and lower support costs
Platforms Industry best practices Helps your organization move towards higher operational
l Oracle maturity
l Microsoft
Governance model Enables reduced risk and increased collaboration
l SFDC
l Custom / Legacy
Proactive Support Enables team to identify problems, inefficiencies and
opportunities before they become issues and develop action
plans to resolve issues before they affect users
Enabling IT Transformation: AMS Roadmap
IT managers regularly face the challenge of balancing competing priorities. They often have
common questions regarding the best approach and what it would take to progress to a mature
IT operation. Infogain provides a comprehensive assessment program as a first step, which
evaluates several areas:
l Application Portfolio l Metrics
l Support Model l Processes and Tools
l Service Levels l Governance
Key deliverables of our AMS assessment are three-fold:
1. A set of recommendations for moving to a higher IT Infrastructure Library framework-based
maturity model
2. A roadmap to implement these recommendations
3. The cost model
Contact Infogain today at ams-solutions@infogain.com to discuss your
application management needs.
USA: +1-408-355-6000
UK: +44-(0)-162-842-1500
INDIA: +91-120-244 5144
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