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Salesforce Solutions Overview                                         Getting there smarter and faster with Salesforce    ...
Salesforce Solutions OverviewSFDC Integrations                       Data migration is handled carefully, with Infogain wo...
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Infogain's Salesforce Solutions Overview

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Infogain helps clients transform their CRM and customer support operations using Salesforce
Sales Cloud and Salesforce Service Cloud. By transitioning to the cloud, businesses can leverage
next generation capabilities to build a stronger customer experience, increase customer, sales
representative and support agent satisfaction levels, and reduce costs. It’s a win-win for business
and IT.

Publié dans : Technologie
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Infogain's Salesforce Solutions Overview

  1. 1. Salesforce Solutions Overview Getting there smarter and faster with Salesforce Infogain helps clients transform their CRM and customer support operations using Salesforce Sales Cloud and Salesforce Service Cloud. By transitioning to the cloud, businesses can leverage next generation capabilities to build a stronger customer experience, increase customer, sales representative and support agent satisfaction levels, and reduce costs. It’s a win-win for business and IT. With experienced CIOs in its practice leadership, 20 years’ CRM experience, and objective insight, Infogain helps its clients “get there smarter and faster”. Infogain gives you unbiased advice and honest answers about build-versus-buy decisions, how to integrate, and the best migration strategy for your company’s unique business environment.WHY INFOGAIN? Salesforce ServicesInfogain’s Salesforce services and Infogain’s Salesforce Servicessolutions are proven superior througha set of rich resources and formalized Infogain provides clients a full spectrum of Salesforce services, including:processes.l Extensive industry experience l Enterprise IT Assessment and Strategic Planningl Experienced CIO/CTO level l Salesforce Sales Cloud and PRM Implementation resourcesl Completed the most complex and l Salesforce Service Cloud Implementation largest SFDC implementation in Salesforce’s history l Salesforce Integrationl Agile development approachl Support from other Infogain Centers of Excellence: Infogain’s Sales Cloud implementation methodology spans requirement analysis to post-l ERP Integrations implementation support. Each phase consists of a set of activities, receivables (documents orl Managed Services information required from the customer), tasks, and deliverables that are required for successfull Quality Assurance execution of projects:l Software Developmentl Mobile Application Development
  2. 2. Salesforce Solutions OverviewSFDC Integrations Data migration is handled carefully, with Infogain working together with the client to handleInfogain’s 200-person-strong issues related to data sources, data targets, data cleansing, and any large data volume issues.integration team offers specializedservices to integrate your SFDCenvironment with surrounding internaland external systems: Specialized Solutions and Acceleratorsl Integration with ERP systems Infogain’s Salesforce practice offers you a variety of custom solutions and accelerators to help youl CTI integration achieve your goals faster, more effectively, and more economically.l LiveOps integrationl Integration with external data Solution/ Features sources Accelerator Assessment l Enterprise IT strategy l Cloud strategies (app replacements, next-gen core business needs, future-proofing, ROI)Technology partners l Project-specific analysis or auditing eForms l Editable forms for use with Visual Force development l Capture data for use on a transient form, or for writing to a defined SFDC object record l HTML5-based to reduce browser-induced inconsistencies eSignature l A cost-effective alternative to expensive packages available on the market l Supports use on laptops, iPads, iPhones l Integrated with Infogain eForms ORPOS-SFDC SFDC-based framework for managing customer loyalty programs l Loyalty l Enables passing of information between your Oracle Retail POS system and SFDC Framework l Foundation available for customization based on your unique needs Mobility l Platform (iPhone, iPad, Android) for developing custom SFDC mobile applications l HTML5 and PhoneGap/Sencha cross-platform development frameworks l Framework developed by Infogain to build mobile SFDC apps that: o Create customized user interfaces meeting your unique requirements o Accelerate use of mobile-specific capabilities (e.g. location-based services) With Infogain’s Salesforce accelerators you can go from “good” to “great!” with your Salesforce environment. Beat your competition by leveraging the full potential of Salesforce. Client Successes Client Business Challenge Solution A leading provider of Fragmented view of Full replacement of their non-integrated systems used interior design services customers due to use of to operate their business (excluding financials) with multiple disjointed systems Salesforce Sales Cloud, PRM, and Salesforce Service Cloud-based functionalities A distributor of specialized Difficulties running, growing Complete Salesforce Sales Cloud implementation with automotive vehicles, parts, and measuring the business go-live in 8 weeks and services across several business units A leading network storage Unacceptably slow order SFDC integration with Oracle EBS using Oracle SOA provider fulfillment speed Fusion, yielding real time synchronization of accounts, pricing, items, opportunities and quotes between SFDC and EBS R12 A leading provider of External customer support Integration with the client’s Salesforce environment outsourced contact center agents lack detailed services customer issue information available to internal customer support agentsUSA: +1-408-355-6000UK: +44-(0)-162-842-1500INDIA: +91-120-244 5144 All trademarks, trade names, service marks and logos referenced herein belong to their respective companieswww.infogain.com © Copyright Infogain Corporation, 2012. All rights reserved. H1001 09/12

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