1. Conversation
 Principles
 Disclosure
 Everyday Conversations: Part 3

2. Everyday Conversations
 Small Talk
◦ Topics
◦ Guidelines

3. Everyday Conversations
 Excuses & Apologies

4. Excuses
 Purpose / Motive

5. Excuses
Types
It wasn’t so
I didn’t do it Yes, but
bad
(denial) (situation)
(justification)

6. Excuses
 What makes an excuse good or bad?
 Guidelines

7. Apologies
 How is an apology different?

8. Apologies
Differences
It WAS
I DID do it No “buts”
wrong

9. Apologies
 When are apologies better than excuses?
 Guidelines

10. Everyday Conversations
Complimenting
• Unqualified or qualified
• Backhanded compliments
• Guidelines for giving
• Accepting compliments

11. Everyday Conversations
Advice
• Reasons people seek
advice
• Meta-advice
• Guidelines for giving