1.
Total Quality Mentoring (TQM)
How do you visualize the type of
tutor/mentor program needed to help
kids in high poverty neighborhoods
move through school and into jobs and
careers…with the help of volunteers
who come into their lives via organized
tutoring, mentoring and learning
programs?
What does Total Quality Mentoring
mean?
@2015 Tutor/Mentor Connection, Tutor/Mentor Institute, LLC Merchandise Mart PO Box 3303, Chicago, Il. 60654 http://www.tutormentorexchange.net

2.
Total Quality Mentoring
In the 1990s we begin to use this
term to represent something more
than community based mentoring.
@2015 Tutor/Mentor Connection, Tutor/Mentor Institute, LLC Merchandise Mart PO Box 3303, Chicago, Il. 60654 http://www.tutormentorexchange.net 2

3.
Map of Chicago
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4.
Total Quality Mentoring (TQM)..
Borrows from the business term, Total Quality
Management. Read about it at
http://asq.org/learn-about-quality/total-quality-
management/overview/overview.html
@2015 Tutor/Mentor Connection, Tutor/Mentor Institute, LLC Merchandise Mart PO Box 3303, Chicago, Il. 60654 http://www.tutormentorexchange.net 4

5.
Map of Chicago
In a TQM Program…
Everyone is engaged in “learning” in order to
constantly improve the impact a program has on
its participants…youth, volunteers, staff,
community.
@2015 Tutor/Mentor Connection, Tutor/Mentor Institute, LLC Merchandise Mart PO Box 3303, Chicago, Il. 60654 http://www.tutormentorexchange.net 5

6.
Map of Chicago
@2015 Tutor/Mentor Connection, Tutor/Mentor Institute, LLC Merchandise Mart PO Box 3303, Chicago, Il. 60654 http://www.tutormentorexchange.net 6

7.
Map of Chicago
@2015 Tutor/Mentor Connection, Tutor/Mentor Institute, LLC Merchandise Mart PO Box 3303, Chicago, Il. 60654 http://www.tutormentorexchange.net 7

8.
Map of Chicago
@2015 Tutor/Mentor Connection, Tutor/Mentor Institute, LLC Merchandise Mart PO Box 3303, Chicago, Il. 60654 http://www.tutormentorexchange.net 8

9.
Map of Chicago
@2015 Tutor/Mentor Connection, Tutor/Mentor Institute, LLC Merchandise Mart PO Box 3303, Chicago, Il. 60654 http://www.tutormentorexchange.net 9

10.
Map of Chicago
@2015 Tutor/Mentor Connection, Tutor/Mentor Institute, LLC Merchandise Mart PO Box 3303, Chicago, Il. 60654 http://www.tutormentorexchange.net 10

11.
Map of Chicago
@2015 Tutor/Mentor Connection, Tutor/Mentor Institute, LLC Merchandise Mart PO Box 3303, Chicago, Il. 60654 http://www.tutormentorexchange.net 11

12.
Map of Chicago
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13.
The TQM chart can be drawn in many ways. Using network analysis
programs ought to be able to show the diversity of volunteers, who come
from different industries, colleges, faith groups, etc.
@2015 Tutor/Mentor Connection, Tutor/Mentor Institute, LLC Merchandise Mart PO Box 3303, Chicago, Il. 60654 http://www.tutormentorexchange.net 13

14.
Each spoke in the TQM chart represents a “service learning” loop
As volunteers connect
with youth in an
organized
tutor/mentor program,
they learn about
poverty, and the
needs of the
organization. They
take that knowledge
back to their
workplace, faith
group, family, etc. and
recruit others to help.
View this animated “service learning” loop presentation
http://www.tutormentorexchange.net/images/flash/rebuild_real.swf
@2015 Tutor/Mentor Connection, Tutor/Mentor Institute, LLC Merchandise Mart PO Box 3303, Chicago, Il. 60654 http://www.tutormentorexchange.net 14

15.
Use these ideas and visualizations to help build TQM programs in your
own community, or to show the type of learning and mentoring you
offer to youth in your program.
Find more ideas like this at http://www.tutormentorexchange.net
@2015 Tutor/Mentor Connection, Tutor/Mentor Institute, LLC Merchandise Mart PO Box 3303, Chicago, Il. 60654 http://www.tutormentorexchange.net 15

16.
Get informed. Get involved.
Visit the following web sites to learn more about tutoring,
mentoring and the Tutor/Mentor Connection.
www.tutormentorexchange.net
www.tutormentorconnection.org
www.tutormentorconference.org
http://tutormentor.blogspot.com
or email: tutormentor2@earthlink.net
Tutor/Mentor Connection
Tutor/Mentor Institute, LLC
Merchandise Mart PO Box 3303
Chicago, Il. 60654
Skype: dbassill
Twitter: @tutormentorteam
@2015 Tutor/Mentor Connection, Tutor/Mentor Institute, LLC Merchandise Mart PO Box 3303, Chicago, Il. 60654 http://www.tutormentorexchange.net