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Designing Search - Presented at Ovum's Enterprise Search Event
- 1. Designing the search experience by Tyler Tate, TwigKit
- 2. ux search
- 6. <widget:facets facets=”Categories,Sources” type=”expandable” />
- 7. <widget:facets facets=”Categories,Sources” type=”expandable” />
- 8. Local Government Healthcare Broadcast News media Aerospace Electronics Intelligence
- 9. “The range of navigational tools and visualisation techniques are as important to the successful adoption of an enterprise search solution as the delivery of pertinent results.” – Enterprise Search and Retrieval 2011/2012, Ovum
- 10. “Search usability accounted for an estimated 43 percent of the difference in employee productivity between the best and worst intranets.” – Designing Usable Intranets by Nielsen Norman Group
- 11. Search usability is important. Nielsen Norman Group calculated that a 10,000-person company whose intranet had poor usability would waste $15 million per year in lost productivity in comparison with an intranet with good usability.
- 14. Photo by David Woo
- 15. Photo by Paul Robertson
- 17. Photo by Mark Hillary Photo by Paul Robertson
- 27. ?! Is this as good as it gets?
- 28. Document Information Document Query Representation Need Classic information retrieval
- 30. Lookup
- 31. Learn Lookup
- 32. Investigate Learn Lookup
- 33. Investigate Explore Learn Lookup
- 34. Investigate Learn Lookup
- 36. Recognise the need for information The Lookup Process
- 37. Recognizing a need for information
- 38. Recognizing a need for information Known-item
- 39. Recognizing a need for information Known-item Navigational
- 40. Recognizing a need for information Known-item Exploratory Navigational
- 41. Formulate the query The Lookup Process
- 42. Autocomplete
- 43. Autosuggest
- 44. Instant Results
- 45. Run the query The Lookup Process
- 55. Review the results The Lookup Process
- 56. Use Clear Titles
- 62. Investigate Learn Lookup
- 63. Investigate Learn Lookup
- 64. The learning process 1 2 3 4 5 6
- 65. The learning process 1 2 3 4 5 6
- 66. uncertainty apprehension The learning process 1 2 3 4 5 6
- 67. Selection optimism The learning process 1 2 3 4 5 6
- 68. Selection Exploration confusion uncertainty doubt The learning process 1 2 3 4 5 6
- 69. Selection Exploration Formulation confidence The learning process 1 2 3 4 5 6
- 70. Selection Exploration Formulation Collection The learning process 1 2 3 4 5 6
- 71. Selection Exploration Formulation Collection The learning process 1 2 3 4 5 6
- 72. Explore
- 73. Browse
- 74. Flexible ltering
- 77. <visualization:facetChart facet=”categories” title=”Top Categories” /> Data Visualization
- 78. Related Items
- 79. Re- nd
- 81. Bookmark items
- 84. Organise
- 85. Assign to a group
- 86. Compare
- 88. Chart comparison
- 89. Annotate
- 90. Comment on and rate saved properties
- 91. Investigate Learn Lookup
- 92. Investigate Learn Lookup
- 93. Monitor
- 94. Saved Searches
- 95. Email alerts
- 96. Email alerts
- 97. Collaborate
- 99. Investigate Learn Lookup
- 100. We must think beyond the individual query and help users accomplish their goals over time, across space, and with the people they trust.
- 101. ✴ Gary Marchionini, Exploratory Search: From Finding to Understanding, 2006 ✴ Carol C. Kuhlthau, Inside the Search Process: Information Seeking from the User’s Perspective, 1991 ✴ Ann Blandford and Simon Att eld, Interacting with Information, 2010 ✴ Marcia Bates, The Design of Browsing and Berrypicking Techniques for the Online Search Interface, 1989
- 102. ENTERPRISE SEARCH Meetups www.searchmeetups.com ENTERPRISE ENTERPRISE SEARCH SEARCH London Frankfurt
- 106. Designing the search experience by Tyler Tate, TwigKit