1.
Amy Latham

2.
 Effective Ethical Business
Communication
 Professionalism and Writing Tips
 Intercultural Business Communication
 Electronic Business Communication
Positive and Negative Messages
 Business Presentations
 Business Reports, Plans and Proposals

3.
• Soft Skills
• Listening proficiency
• Non-verbal queues
• Emotional intelligence
• Be aware of meaning and values
• Positive body language

4.
• Ethical Behavior in Communication
• Don’t blame or judge
• Assume accountability
• Be honest
• Speak with facts; avoid judgments

5.
Embodied Approach by Mark
Walsh
 Listening skills, empathy, making
requests, emotional intelligence,
body language and other verbal and
non verbal effective communications
skills
Communication Tips Video

6.
• Confrontation Not Always Bad, but be
Respectful
• Consensus Building
• Avoid Over Conformity
• Avoid Groupthink, Contagious to a
Group’s Morale and Effectiveness

7.
• 3x3 Writing Process
• Prewrite
• Write
• Revise

8.
• Prewrite
• Consider the Audience
• Relationship to Audience
• Audiences anticipated reaction
• What do they already know

9.
• Write
• Avoid writing block by just starting,
don’t expect perfection
• Get ideas down on paper
• Do not worry about style

10.
 Speak Clearly and at a
Good Pace
Show Respect
Do not use Excessive
Jargon and Abbreviations

11.
Avoid Colloquialisms
Avoid Ethnocentrism
Be Culturally Aware
Choose Words Wisely
Intercultural Training Video

12.
• E-communication often preferred
• Email
• Text messaging
and Instant messaging
• Podcasts, blogs, wikis
• Internal/external social networking sites

13.
• Fast decision making
• Make sure to maintain quality decision
making
• Unique Company Rules
• Find out the rules of your organization

14.
• Maintain professionalism and good
writing
• Spelling and grammar
• All forms of e-communication require
basic professionalism and rigor

15.
• Beware!
• Release of confidential information
• Information flows fast in electronic
venue
• Ethics

16.
Good News
 Direct Organizational Plan
 Indirect Organizational Plan
Neutral
Polite
 Clear request
Minimize questions

17.
Bad News
 Indirect Organizational Plan
Choose the message medium
carefully!
Most people prefer bad news in person
 Take time, don’t rush the message

18.
Be clear
Help with acceptance
Close with kindness and off topic

19.
• Tone Matters

20.
 Business Reports
 3x3
 Pre-write
Write
 Revise
 Decision making and problem solving

21.
 Business Reports
 Scope and significance
 Case for investigating, researching,
considering
 Anticipate Reactions and Issues
 Research

22.
 Business Reports
 Decision making and problem solving
 Scope and significance
 Case for investigating, researching,
considering
 Anticipate Reactions and Issues
 Research

23.
Presentations
 Planning
 Purpose
 Audience
 Delivery method

24.
Presentations
 Common Purposes
 Report
 Explain
 Persuade
 Motivate

25.
 Presentations
 Emotional
 Story telling to connect with emotion
 Do not confuse people with excess data
 Audience Interaction
 Online tools for remote audiences
 In-person tools for in-person presentations
 Mixed audiences- use tools to engage audiences in
the room and online at the same time

26.
Effective Communication =
Business Success