10. e-work: Mastering the evolving workplace Kate NorthWelcome to Simply Smarter Communications 09/03/2011 5
11. 90% of Enterprise Employees Work Off-site of Enterprise Employees work off site some of the time none NO LONGERTOGETHER ! 10% More than half their time 17% 46% Quarter of their time or less 27% Quarter to half of their time SOURCE: “HOW WE WORK: COMMUNICATION TRENDS OF BUSINESS PROFESSIONAL. PLANTRONICS 2010” 09/03/2011 6
12. We’re ConferencingMore Than Ever SOURCE: “HOW WE WORK: COMMUNICATION TRENDS OF BUSINESS PROFESSIONAL. PLANTRONICS 2010” 09/03/2011 7
13. Virtual Collaboration ... a mixed blessing Partial Attention Disorder ONLY 23% gave full attention 27% were doing ‘other work’ 13% surfed the internet 8% were NOT fully dressed Source: Speed Lead, Kevan Hall, 2009 09/03/2011 8
14. Virtual Interaction is the most fundamental changeBody-less Communications 9 09/03/2011 Message 7% Message 13% Tone of Voice 38% Tone of Voice 87% Body Language 55% Face To Face: Mehrabian, A. (1971). Silent messages. Wadsworth, Belmont, California. Telephone: Mehrabian, Albert & Morton Wiener (1967): Decoding of inconsistent communications. Journal of personality and social psychology 6(1): 109-114.
15. Current verdict – UC is unfinished symphony! Call Quality ? Network QoS and Audio Devices True Presence? Mobile Telephony: overlooked Painless conference calls? Getting in and staying in Unified Telephony ? How to juggle desk, mobile, softphones Audio Management on the PC? As simple as the old phone? 09/03/2011 10 CONFIDENTIAL • EVOLVE 2.0 •
17. Voyager PRO UC “SmartSet” 09/03/2011 12 Next Generation intelligent headset For Mobile Professional utilising Smart Sensors
18. Unifying Presence with the VoyagerPro UC ‘SmartSet’ SmartSensorsthat know when the headset is worn + Intelligent software layer that integrates with UC systems = 09/03/2011 13 Unified Presence across PC & (Smart)phone
19. Calisto 800 Series “SmartSpeaker” 09/03/2011 14 * Intelligent Speakerphone with Wireless Microphone * P830 & 835 models
30. Home working can mean many different things! 09/03/2011 18 “Home is a live-work space Static home-based workers “Home is a docking station” “Home is an alternative work-setting” Smart Working ‘Free Agents’ Smart working employees Mobile Workers “Home is an overflow workplace” Office based workers “Home is my Hub” CONFIDENTIAL • MWC 2011 •
31. Home working is a growing phenomenon 09/03/2011 19 29% of workforce global mobile in 2008 CONFIDENTIAL • MWC 2011 •
32. Home working is a growing phenomenon 09/03/2011 20 35% of workforce global mobile 2013 in CONFIDENTIAL • MWC 2011 •
33. Home working is a growing phenomenon 09/03/2011 21 50% of Western Europe workforce mobile 2013 in CONFIDENTIAL • MWC 2011 •
34. Driven by clear benefits 09/03/2011 22 Cost savings from reduced real estate Employee wellbeing Attraction and retention of talent Increased productivity of employees Upgraded management culture More agile and responsive business Safeguarded business continuity Improved collaboration CONFIDENTIAL • MWC 2011 •
35. The pace of adoption varies 09/03/2011 23 Pace of adoption varies country by CONFIDENTIAL • MWC 2011 •
36. The pace of adoption varies 09/03/2011 24 CONFIDENTIAL • MWC 2011 •
37. The pace of adoption varies 09/03/2011 25 CONFIDENTIAL • MWC 2011 •
38. The pace of adoption varies 09/03/2011 26 CONFIDENTIAL • MWC 2011 •
48. People have to find new ways to engage with others remotely 09/03/2011 32 CONFIDENTIAL • MWC 2011 •
49. People have to find new ways to engage with others remotely 09/03/2011 33 Clarity CONFIDENTIAL • MWC 2011 •
50. People have to find new ways to engage with others remotely 09/03/2011 34 Clarity Emotion CONFIDENTIAL • MWC 2011 •
51. People have to find new ways to engage with others remotely 09/03/2011 35 Clarity Emotion Power CONFIDENTIAL • MWC 2011 •
52. People have to find new ways to engage with others remotely 09/03/2011 36 Clarity Emotion Power Identity CONFIDENTIAL • MWC 2011 •
53. People have to find new ways to engage with others remotely 09/03/2011 37 Clarity Emotion Power Identity Context CONFIDENTIAL • MWC 2011 •
54. People have to find new ways to engage with others remotely 09/03/2011 38 Clarity Emotion Power Identity Context Rapport CONFIDENTIAL • MWC 2011 •
55. People have to find new ways to engage with others remotely 09/03/2011 39 Clarity Emotion Power Identity Context Rapport Engagement CONFIDENTIAL • MWC 2011 •
56. People have to find new ways to engage with others remotely 09/03/2011 40 Clarity Emotion Power Identity Context Rapport Engagement Group Dynamics CONFIDENTIAL • MWC 2011 •
57. Mobile and home workers need more support 09/03/2011 41 CONFIDENTIAL • MWC 2011 •
58. Vice President for Global Business Development Kate North, e-work.com, Inc. 42 09/03/2011
60. Accelerating Mobility By 2013…. The world's mobile worker population will grow to 1.2 billion Western Europe’s mobile worker population is expected to increase to 129.5 million (50.3%) IDC Worldwide Mobile Worker Population 2009-2013 Forecast 09/03/2011 44
62. Greatest Barriers… Cultural Resistance Fear of Change Managing Remote Workers “How do I manage a team I can’t see?” Establish Trust Set Clear Expectations Manage Performance Conflict Management Build Agreements 09/03/2011 46
63. “teaching skills for a new way of working” Industry leaders dedicated to developing and deploying highly interactive, web-based training for the virtual workplace 09/03/2011 47
64. The Impact on Training is Significant From WAW study. From WAW study. Huge majority don't offer emp or manager training in flex (9%/12% of w/o culture of flex), 32%/37% without Huge majority don't offer emp or manager training in flex (9%/12% of w/o culture of flex), 32%/37% without “Training plays a critical role in employee morale and productivity”Kelton Research 09/03/2011 48
Today I am pleased to introduce to you the new Voyager PRO UC “Smartset” the next generation of the high successful Voyager Pro Family.Sensors are in our life in many ways, making products we use more intelligent and easier to use. My phone knows its orientation, my car knows if I’m too close to the one in front of me.Sensors are not the only addition to this great product.
What we learned from talking with customers…UC is not unifying, but actually adding phones. (mobile, deskphones, multiple softphones)So we sought to unify it at the headset/person level Enter the smartset
These key studies point out that the biggest single barrier to adopting a new ways of working is “cultural resistance.”Most of this resistance is coming from middle managers and their fear of losing control of their staff. They fear giving up the sense of control that comes from being able to watch their staff work ….“how do I know they’re working if they can’t be seen.”Our research shows that for teams to work effectively they must acquire additional skills and make many more explicit agreements about how they will work together. These core competencies are social skills such as conflict management, information sharing, performance management and measurement, building trust, and setting expectations and building agreements. These are so called “soft” skills. But as one of our most experienced IT colleagues puts it: “The soft stuff is the hard stuff.”
Huge majority don't offer emp or manager training in flex (9%/12% of w/o culture of flex), 32%/37% without
With abundancy of affordable technology and a great array of workspace choices the toughest part of the EVOLUTION (the people aspects) can now also be ‘tackled’ with confidence
