In anticipation of this changing landscape, a leading energy operator in Asia Pacific is harnessing the power of the Internet of Things (IoT) to transform its business, and align the organization to better serve the energy market. Smart grid and meter applications enable the company to provide energy efficiently and reliably, while giving customers the insight they need to manage their consumption.

1. The energy industry and network businesses are facing significant changes, driven by
shifting customer expectations in relation to cost, safety, reliability, and the availability
of new technology. In anticipation of this changing landscape, a leading energy operator
in Asia Pacific is harnessing the power of the Internet of Things (IoT) to transform its
business, and align the organization to better serve the energy market.
Smart grid and meter applications enable the company to provide energy efficiently and
reliably, while giving customers the insight they need to manage their consumption.
Control center gives the operator visibility
into its smart metering system
Control Center gives the operator real-time
visibility and control over how their connected
assets, smart meters and grid infrastructure
perform.
The company uses this information in their
enterprise and mobile applications to help their
field workers be more efficient. For example,
they have reduced truck rolls to only sites with
meters that need manual attention.
The operator also uses Control Center’s reporting data for its big data analysis related
to their energy distribution business. Control Center’s automated service policy
management capabilities help to keep their operational costs, specifically those related
to network usage, in line with business requirements.
Smart grid operator delivers energy safely
and efficiently with IoT services
Energy and Utilities
Customer
Use Case
Control Center
provides operational
insights into more
than 80,000 devices
that generate millions
of events per day.
CONFIDENTIAL

2. • Enable customers to monitor their energy consumption
and provide insights into alternative energy sources
• Align the organization to meet the demands of the
changing energy and network businesses
Business goals
• Improve customer service and support with reduced
operational costs
• Increase efficiency and promote worker safety
(e.g., fewer truck rolls)
Operational challenges
How Control Center helps
• Real-time status of all smart meters on the network
• Optimized network usage and costs
• Remote diagnostics to reduce site visits and truck rolls
• Seamless integration of Control Center automation and intelligence into their advanced metering infrastructure
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UC_SmartMeters_101415
By the numbers
~80,000
Australia
20 rate plans, monthly flex
pooled, 1MB – 120MB
More than 30 different
users, including admin,
technical and sales
support, customers
Number of
devices
Geographic
markets
Rate plans
User roles
Control Center usage details Benefits
• Change device status to Activation Ready
when more than 4 SMS messages are
sent per cycle
• Deactivate device after 60MB of data
is used in a cycle
• Email alerts on status change or when
usage exceeds 35MB per day
• Usage and cost control
• Detect and prevent rogue usage
• Detect and prevent anomalous
meter behavior
Automation
rules
• Virtual Network Application
- Real-time network infrastructure
monitoring
- Data visualization tools
• Smart Meter system integration
• Field workforce application
• Real-time control of smart meter
communications
• Real-time performance and cost
monitoring
• Automating network usage policy
management by integrating into
core business processes
• Field workforce productivity
Enterprise
IT systems
CONFIDENTIAL