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Market leading customer feedback & support solution
21 strong in San Francisco & Raleigh
90,000+ organizations have used us
$2M+ raised over 2 funding rounds
Tens of millions of registered users
182 people/sec see our product
Had graduated from State school
Toiling as a developer at a local dev shop
Had never even visited Silicon Valley
... to generate reports ...
... for companies that inspect
3 failed startups
Too many failed investor pitches to count
2 months of homelessness
A lot of good stories
Beware of people with all the answers
To a first-time entreprenuer everyone seems to have more experience
than you but that doesn’t mean you should listen to them.
Start learning to go with your gut
Most successful people I know have never been afraid of making
decisions about things they had absolutely no prior experience to
prepare them for :)
Don't expect anyone to answer the hard
questions for you
No MBA or expert advisor is going to drop of the sky and answer
that difficult business model question for you. Make a decision.
Build on it. Don’t wait for a white knight.
Be sure to check what domains you already
I’m a dumb ass.
Market then Team then Product
You’re a creator so your tendency will be to rush into building
something. Don’t **.
** but don’t write a 30 page business plan either
Be sure you love the
problem you’re solving
My test: Am I helping people have
more time to waste or wasting more of
people’s time? YMMV
Passionate people can
love all sorts of
More important than what you already
love is finding new problems, even un-
sexy problems like customer service,
that you can pour yourself into.
When it comes to investors
often no data is better than
Easier to craft a big story and not get bogged
down with projections
Getting funded is a lot like losing your
Except the TechCrunch article. Don’t get caught up with who’s
(funding) whom. You’ll get yours.
Be sure to have a sense of urgency.
Create one if necessary. Getting outside investment, of any kind, keeps
you “honest” and ensures you’ll take it things seriously.
Don’t be so fucking
In your product and in how you setup
your company. Cleverness is the
enemy of maintainability.
Be a joiner not a loner.
Going it alone is HARD. Check your ego and your “great” idea and find
a good group of people to work with.