1. Etiquette
 Dr. Usha Kaushik
 Ganpat University, Gujarat
Prepared by Dr. Usha Kaushik, Ganpat University

2. Etiquettes
 Definition
 Benefits
Prepared by Dr. Usha Kaushik, Ganpat University

3. Definition
Etiquette is a code of behavior that delineates
expectations for social behavior according to
contemporary conventional norms within a society,
social class, or group.
Prepared by Dr. Usha Kaushik, Ganpat University

4. Etiquette
 Etiquette refers to the conventional
requirements of social behavior.
 More simply, it means knowing how to
act.
 Different situations require different
types of etiquette.
Prepared by Dr. Usha Kaushik, Ganpat University

5. Benefits of etiquette
 Gives professionals the tools to
impress clients and colleagues.
 It puts others at ease so that
business can be conducted.
Prepared by Dr. Usha Kaushik, Ganpat University

6. Cont…
 Helps to establish rapport with
others more easily.
 Builds confidence and helps to
create a winning style.
 Gives the organization an overall
polished, professional image.
Prepared by Dr. Usha Kaushik, Ganpat University

7. Cont…
 Possessing a high level of etiquette
knowledge and skills builds confidence
and instills the perception of
trustworthiness in others.
Prepared by Dr. Usha Kaushik, Ganpat University