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Discovery services provide users a single search box to access a library’s entire prei-ndexed collection. Representatives from two academic libraries serving different user populations will discuss marketing, instructing users, evaluating the product, and maintaining the resource after a discovery service is implemented
What I did here is take an average of the spring and summer semesters pre summon COUNTER Stats to give a better reflection of what was going on, I then divided it into our post summon COUNTER stats to give a percentage change in use figure.As you can see our Sage stats went through the roof and our Wiley and springer content became more discoverable. We stopped teaching JSTOR and project muse as go to places, so while they did rise in use, not that dramatically. There was only a 5% increase in students between 2009 & 2010, which would have made this increase believable.
As you can see our ASP and ProQuest searches COUNTER stats went through the roof as well. EI and First search not indexed in summon thus decreased. I know it shows 94% increase, but further analysis shows that it is our World Cat usage that is what is inflating these statistics (116% for searches). If you discount the WorldCat numbers, FirstSearch searches actually decreased by -38%
Numbers pulled from the COUNTER Code of Practice Release 3 DB1 (Total Searches and Sessions by Month and Database) report, whereby the definition of a session means “A successful request of an online service. It is one cycle of user activities that typically starts when a user connects to the service or database and ends by terminating activity that is either explicit (by leaving the service through exit or logout) or implicit (timeout due to user inactivity).”Again, similar situation regarding session stats. Our Gale stats have decreased tremendously, but since we get this through our TexShare consortium, we will never cancel it. However, if there are any gale reps here in the audience, please improve your interface. I hear from our Liaison's that it is what turns students off to using it. That and the consistently bad metadata that comes from the Gale Cengage product into Summon prevents students from connecting to the content. They give up rather than try to get the material.
Web-Scale Discovery: Post Implementation
Web-‐Scale Discovery: Post Implementa8on Richard Guajardo, Head of Resource Discovery Systems and Rachel Vacek, Head of Web Services TLA Annual Conference, Houston, TX April 20, 2012
What is a discovery service? Through one simple search to a single uniﬁed index, the Summon service provides … one search box for a researcher to enter any terms they want and quickly get credible results in one relevancy ranked-‐list. Content types include: library catalog records, e-‐journal ar7cles, databases, newspaper ar7cles, e-‐books, disserta7ons, ins7tu7onal repositories, conference proceedings, grey literature, cited references, reports, digital library, more…
Pathway to Discovery • Metaﬁnd • LibraryFind • ResearchPro • Encore
Why Summon? • It would index over 90% of our subscribed resources • Already heavily invested in the Serials Solu8ons suite of services, so it was thought that Summon would integrate well with those • Summon promised a rela8vely painless turnkey implementa8on • One of the ﬁrst web-‐scale discovery products out of the gate • Already had a number of large academic library customers who seemed sa8sﬁed with the results
Implementa8on Team Head of Integrated Library Systems Head of Cataloging & Electronic Resources Head of Web Services History & Poli8cal Science Librarian Digital & Web Projects Fellow
Implementa8on Project implementa8on began in April 2010 OneSearch debuted in August 2010 ContentDM MARC mapping table LibGuides MARC record loads
User feedback “This is great, why didn’t you do this years ago?” “a confusing bunch of results in all media” “I can go straight into an ebook – I don’t have to click again and again.” “OneSearch is confusing to me, because it searches everything.”
Technical Challenges • Number of catalog records • Consor8al holdings • Post implementa8on clean up of catalog • Ongoing maintenance • Daily update limits
Organiza8onal Change New library department created: Resource Discovery Systems (RDS) RDS has responsibility for Summon, the Millennium ILS and electronic resources management
Organiza8onal Change A post implementa8on commigee was formed: Discovery Systems Working Group The commigee is charged with coordina8ng data exchange between discovery system vendors and the shared ILS. It also stays abreast of discovery system ini8a8ves at other area library systems.
Pre Summon vs. Post Summon Database Searches 2010
Pre Summon vs. Post Summon Database Sessions 2010
Marke8ng & Branding • To name or not to name • Library has new website, now with OneSearch • Engaged in conversa8on – New way to search the library – Discover new resources – Search across Research Guides, Databases, Digital Library, Finding Aids, Catalog – all from one search box
Discovery Day Camp • ½ day conference on discovery • 72 people agended from around Texas • Vendors and librarians from public, academic, medical, law and school libraries
“I enjoyed the discussions and I came away with a much beger understanding of web discovery tools.” “The networking and hearing what other ins8tu8ons are doing was really valuable.” “I enjoyed interac8ng with vendors and speaking with colleagues about their experiences. This program was excellent – so worthwhile!” “Awesome event! Thank you UH for pulng this event on!” “It was good to hear from vendors and libraries together and to compare the products and services.”
Assessment • Work with other ins8tu8ons – UH Downtown and UH Clear Lake • Discovery Systems Working Group – Ongoing maintenance, assessment, vendor info from reps • It’s All About Access (IA3) Commigee – Discuss changes in discovery and access to unique materials across web presence • Web Services – Usability tes8ng of Libraries’ homepage search box – Explore user interface op8ons
Recep8on • Undergraduates – Like the “OneSearch” box – Get relevant results for their research • Faculty / Graduate Students – Find results overwhelming, too diﬃcult to drill down to a speciﬁc item – More open do known-‐item searching – Directed to familiar and exact tools – Pushing them to advanced search • Librarians – Mixed feelings, depends on discipline
Future Plans • More assessment! • Conduct market analysis Summer 2012 • Fall 2012 à 2/3 of way through 3-‐year Summon contract • Integra8on of subject-‐speciﬁc Summon search boxes within Research Guides (Springshare CampusGuides) • Usability tes8ng on library homepage search box
Our Final Thoughts • Worth it? à YES! – Usage increased at astronomical rates – Much more content being exposed – Undergrads like it and can ﬁnd relevant info • At point of no return – Web presence will always have a discovery search interface – Look for ways to improve discovery service integra8on and more accurate search results – Amount of print materials moving to electronic format will con8nue to increase
Credits • COUNTER stats (hgp://www.projectcounter.org/) provided by Jeannie Castro, Electronic Resources Librarian at the UH Libraries
Thanks! Richard Guajardo Rachel Vacek Head of Resource Head of Web Services Discovery Systems email@example.com firstname.lastname@example.org Presenta8on available: hgp://www.slideshare.net/vacekrae/