1. Vanessa Swain
19, Crayford Road, Sudbury, Suffolk, CO101WJ
Vanessamay7878@aol.com
07821655038
Profile
I have just completed my degree in psychology BSc at the University of Essex and I am keen to
broaden my skills within a successful professional company. My previous work experience has been
predominately in customer relations, supervisory, management and office based roles, and I am
confident that I possess the skills your company are seeking.
Education
University of Essex 2013-2016
Psychology BSc (Hons) 2:2
West Suffolk College 2011-2012
Access to Higher Education Diploma (30 Merit) credits and (30 Distinction) credits.
West Suffolk College 2011-2012
Adult NumeracyLevel 2 (pass)
Chartered Management Services 2008-2008
NVQ Level 2 Team Leading (Pass)
West Suffolk College 1995-1996
GCSE- English Literature (C),English Language (C),English Language Oral (B).
Work Experience
Sainsbury’s July 2016- Present
Team Leader (Nightshift)
 Provide supportand lead a small team on the nightshift.
 Supportmanagementteam and assistwith running the store in absents ofmanagers.
 Ensure exceptional customer service is achieved.
 Ensure legal documents and companypolicy is adhered to.
Extra-Friend the Willows Residential Care Home June 2015- Jan 2016
Bank Care Assistant
 Provide emotion and physical supportto residents.
 Provide personal care to the residents thatare at a stage in their life where they can no longer manage
by themselves.

2.  Help residents to maintain as much independence in their lives as possible.
 Help residents who are trying to adapt to a new environment.
 Work independentlyand in a team.
Morrison’s Supermarket Ltd October 2014- June 2015
Customer Service Assistant
 Excellent customer service.
 Checkout,kiosk and customer service duties.
 Assisted with the supervising ofthe checkoutcashiers.
 Work confidently independentlyand in a team.
Essex County Council July 2014- September 2014
Customer Service Assistant
 Dealtwith high number ofincoming calls relating to school admissions, transportand free school meals.
 Demonstrated excellentcustomer service.
 Data imputing on in-house computer system and Excel.
 Conflictawareness, resolving issues and complaints.
Abellio Greater Anglia April 2002- April 2013
Station Supervisor for Bury St Edmunds Railway Station
 Team leading,building rapportand confidence.
 Office management.
 Managing a train station at a local level.
 Health and safety of staff and passengers.
 Customer service,selling tickets locallyand nationally.
 Promotional and targetdriven sales.
 Accounts manual and in-house data base.
 Time managementwas a key aspectespeciallywhen dealing with disruption.
 Conflictawareness.
Skills
Verbal Communication
 Throughoutmy work experience in customer service and mytime as a studentI have learnt some
valuable verbal communication skills.
 I can communicate efficientlyand get my point across in a professional manner.
 I can give fluent, engaging and appropriate oral presentations.
 I have good understanding ofother people and the factors that influence their thoughts,feelings and
behaviours.
Written Communication
 I have experience managing myown office, admin duties,emails and health and safetyreports.
 My psychologydegree has taughtme the ability to write clearly, accurately and concisely on technical
and non-technical subjects.
 I can offer critical evaluations and assessments oftheories,arguments and evidence.
Research, statisticaland critical analysis
 My degree has given me the ability to design and interpretexperiments.

3.  I am able to use appropriate and sophisticated statistical analysis ofdata.
Numeracy
 My office experience required manual accounting and in-house computer system accounting on a daily,
weekly, monthly and annual basis.
 My other work experience has given me experience with dealing with moneyand creditbalancing.
 For my statistical evaluations also require a degree ofgood numeracyskills.
Computer and technical literacy
 The majorityof my work has required me to be efficient and confidentwhen using a computer and my
degree has given me additional skills using sophisticated software.
 I am sufficientwhen using Microsoftoffice, Outlook and SPSS statistical software.
Teamwork
 I have worked in industries thatthrive when the staff members work as a team. I have been a team
member ata lower level and in a more senior level.
 As station supervisor ofBury St Edmunds,and being in charge ofa team of people I was required to
attend a team leading course.
 I am also required to work and supportmy fellow colleagues when we are collecting data for
experiments atthe university.
Self- motivation
 I consider myselfto be self-motivated both in the work place and at university.
 My position as a carer requires substantial stamina and self-motivation.
 My position as an undergraduate requires self- discipline and motivation to collectdata and write up
reports within a tight time scale.
Planning and organisation and time management
 I consider myselfto be a much organised individual who is efficientatplanning and organising both in
the work place and at university.
 Organising mytime is a valuable skill I have learned throughoutmy working career and prioritising my
work load enables me to meetdeadlines.
 Whilstworking as station supervisor itwas my responsibilityto ensure my staff was up to date with their
paper work so I could submitthe monthly audits on time.
References
Available on request.