Why do we need problem solving mind?
What is a problem?
Steps of problem solving.
Problem solving tools and techniques.
3. Why do we need problem solving
Problem-solving skills help you to resolve
obstacles in a situation. ...
Problem- solving skills are traits that
enable you to do that. ...
As a problem solver, you need to be able to
identify the cause of the issue and understand
You can ... Keep specific examples in mind of
times you solved a problem.
5. What is a problem?
A problem is a situation that needs to be
6. Steps of Problem Solving
Defining the Problem
Choosing the best alternative
7. First Defining the problem
“If I had an hour to solve a problem I'd
spend 55 minutes thinking about the
problem and 5 minutes thinking about
8. How to define a problem?
The 5 whys
Cause & Effect Analysis
9. The 5 whys tool
It is simply asking
“why” until finding
the real cause of
11. Benefits of the 5 whys
Offers counter measures rather than
Uncovers the deepest causes of the
13. How to use the tool?
Identify the problem.
Work out the major factors involved.
Identify possible causes for each of the
Analyze the diagram.
15. The CATWOE analysis
Used to identify
business is trying
to achieve, what
are the problem
areas and how is
the solution going
to affect the
people involved in
• Who is on the receiving end?
• What problem do they have now?
• How will they react to what you
• Who are the winners and losers?
• Who will carry out the solution?
• What is the impact on them?
• How might they react?
• What is the process for
transforming inputs into outputs?
• What are the inputs? Where do
they come from?
• What are the outputs? Where do
they go to?
• What are all the steps in
17. World View
• What is the bigger picture?
• What is the real problem you are working on?
• What is the wider impact of any solution?
• Can they help you or stop you?
•What would cause them to get in your way?
• What would lead them to help you?
• What are the boarder constraints of your idea?
• Resources limit, code of ethics and other constraints.
• What are the effects on your idea, can you bypass them?
19. How to simplify things?
Cause & Effect Diagram
20. Affinity Diagrams Sample
An affinity diagram is the organization of ideas into a natural or
common relationship. For example, bananas, apples, and oranges
would be grouped as fruits, while green beans, broccoli, and carrots
would be grouped as vegetables. Affinity diagrams aid teams in
tapping into their creativity and gut instincts.
27. Establishing the objective
Agree on the process
Involving the right people
Ask the Right questions
Use Creativity tools
28. Generating Ideas
Looking at the problem from
different angles, always tell
yourself that:” there must be
another solution out there.”
How to Generate Ideas?
Brainstorming & reverse
Crawford Slip Writing
Concept fan Technique