Vladimir Dimitroff

customer loyalty crm strategy social segmentation stakeholder relationship network customer experience segment value model 2.0 viral one-to-one experience analytics engagement contact centre call centre retention ugc mobile fixed behaviour cem omnichannel framework interaction operations multichannel marketing implement telecom operationalize influence ltv cost clv practical lifetime customer segment behavior needs demographics market customer segmentation insight modelling e-business ebusiness e-commerce ecommerce portal site online web design functionality usability usage member blog weblog tracking customization customisation performance motivation staff employee telecoms convergence web 2.0 social network community customer centricity customer-centric attitude lifestyle demographic