1. SCOPE OF BPO
By
Venkatesh
Srikanth Reddy
Harini
Ayudh

2. Advantages in opting BPO
 Control of Costs
◦ Capital costs
◦ Operational costs
 Increases efficiency
 Reallocation of resources - Focus on
important areas/core competencies
 Faster scaling up of operations/ lower
gestation period Better customer services
Profitability increases

3. RISKS
 Lesser control – “HSBC security risk”
 Security threats – information
 Patent violation
 Hidden costs – loss of goodwill
 Cultural differences
 Currency differentiation

4. INDUSTRIES commonly opting
for BPO
 Telecommunications
 Technology
 Financial services
 Healthcare
 Energy

5. PROCESSES
OUTSOURCED
 Internal auditing
 Payroll
 HR
 Customer care/ contact centers
 Payment/ Claim processing
 Supply chain management

6. VERTICALS that generally
refrain BPO
 Education Industry -
 Public Services- Defense
 Pharmaceutical-patented drugs
 Companies in which law prohibiting
factors are present
 Companies that deal with cutting edge
technology, sensitive technology will
not outsource.
 R&D

7. Solutions offered:

8. Top Rankers – India
1. WNS Group 10. Tracmail
2. Wipro Spectramind 11. GTL Ltd.
3. Daksh e-Services 12. vCustomer
4. Convergys 13. HTMT
5. HCL Technologies 14. 24/7 Customer
6. Zenta 15. Sutherland
7. ICICI Onesource Technologies
8. Mphasis
9. EXL
Source - NASSCOM survey
2003-04

9.  Founded in 1996
 Head Quarters – Mumbai
 Employees – 25000
 Revenue - $395 million

10.  Founded in 1998
 Head Quarters – Ohio, USA
 Employees – 77000
 Revenue – $2.2 Billion

11.  Founded 1991
 HQ – Noida
 Employees – 84300
 Revenue - $4.2 billion

12. NASSCOM Top 20 IT-BPO Employers in
India FY2010-11
Rank Company Rank Company
1 Tata Consultancy Services Ltd. 11 Mahindra Satyam 1
2 Infosys Limited 12 Intelenet Global Services Ltd*
3 Wipro Technologies Ltd. 13 Firstsource Solutions Ltd*
Cognizant Technology Solutions
4 14 CSC, India
India Pvt. Ltd.
5 HCL Technologies Ltd 15 WNS Global Services (P) Ltd*
6 Mphasis Ltd 16 Syntel Ltd
Patni Computer Systems Limited
7 Genpact Ltd 17
2
8 Capgemini India Pvt Ltd 18 Hinduja Global Solutions Ltd*
9 Tech Mahindra Ltd 1 19 Exl Service.com (India) Pvt Ltd*
10 Aegis Ltd 20 L&T Infotech

13. Thank You