Technical training no longer benefits from the traditional longer learning formats. As more companies shift to an agile development process, technology is constantly evolving and training content is often out-of-date before the course is complete. Learning managers are grappling with how to keep up with rapid development cycles when product features are often not approved until right before training is scheduled to be released, while still accommodating feedback from multiple stakeholder groups, each with their own point of view. At the same time, attention spans are shrinking and learners are craving quick learning moments when and where it’s convenient for them -- between meetings, while traveling or at home on the couch. Adapting to this new style of learning can be tricky at first, but with a good roadmap it can be done, and the boost in turnaround time, engagement and retention make it worth the effort. To help you make this shift, this presentation will discuss: • The trends and challenges in technical training driving adoption of quick learning modules, as well as an overview of the best rapid learning development tools • Tips for accommodating multi-generational and multi-national learners and increasing learning engagement and retention • Best practices for managing workflow, stakeholder communications and distributed workgroups

1. TRAINING FOR THE 21ST CENTURY
Establishing an Efficient Technical Training
Process

2. YOUR SPEAKERS
Evan Stuckless, Learning Solutions Mgr.
Nic McMahon, VP Learning
Scott Herber, Executive VP
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3. WELCOME
Agenda
– Technical training trends
and challenges
– Best practices for
supporting performance
– Q&A
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4. TECHNICAL TRAINING
TRENDS AND
CHALLENGES
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5. NM
TRENDS IMPACTING LEARNING
60-80% of product
development teams
today use Agile
By 2020 there will be
an unprecedented 5
generations in the
workforce
3 of 5 workers say
they don’t need to be
in the office to be
productive
Budgets are tight

6. WHAT DOES THIS MEAN FOR
LEARNING?
– Provide real-time information for volatile content
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Don’t forget…above all content needs to be
engaging
– Synchronize E2E/onboarding with product
updates
– Provide learning content to diverse and
distributed audience

7. Training
Intervention
Learning
Learning
Outcomes
Results
On-the-job, Just-in-time Learning
Prompting
LEARNING LANDSCAPE MODEL:
Dr. William Thalheimer
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Performance
Situation
On-the-Job Performance
Remembering

8. BEST PRACTICES
FOR SUPPORTING
PERFORMANCE
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9. BEST PRACTICE 1:
USE RAPID DEVELOPMENTTOOLS
Rapid Dev tools increase flexibility
and responsiveness
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10. BEST PRACTICE 2.
GET YOUR ID IN THE SCRUM EARLY
Early ID SME Involvement Eliminate
Duplication & Waste
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11. BEST PRACTICE 3:
MODULARIZE YOUR
CONTENT
Use Templates and Shells
to ease updating and
reduce cost.
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12. BEST PRACTICE 4:
SPACING CONTENT AND BUDGET
Factor multiple touches, refreshers
and checks into a holistic learning
cycle
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13. • Develop style guides and glossaries
• Stay reasonably neutral with iconography and
stories
• LeverageTranslation Memory
GOING GLOBAL?
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14. CISCO EXAMPLE
Modular content for flexibility and
efficiency
Simplified and Limited Learning
Goals per module
ID as SME and early involvement
in release cycle
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15. SUMMARY
Quick learning modules are key to
engaging and educating an
increasingly diverse workforce
and keeping up with product
updates and releases.
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16. SH

17. RESOURCES
• Game On: Game Based Learning Guide
http://viadelivers.com/learning-game-on-guide.php
• Micro Learning for Effective Training
http://viadelivers.com/learning-micro-learning-
brief.php
• Multigenerational Learning
http://viadelivers.com/learning-multigenerational-
learning-brief.php
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18. THANK YOU!
We hoped you enjoyed the
presentation.
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