Zensar Clinical Transformation & Health care IT services

Zensar Care Application Solutions

Presented: April 8, 2013

By: Zensar Healthcare

Zensar’s Services for Healthcare
Providers

 Overview—Zensar Corporate
 Overview—”Healthcare to a Higher Power”
 Service Lines
 Q&A

© 2012 Zensar Technologies www.zensar.com/healthcare
1

Zensar Corporate Overview
Established in 2000, globally renowned Zensar Technologies is the flagship technology services division of RPG
Group, a $4B diversified technologies conglomerate. More than 7400 Zensar associates serve 400-plus clients in 20
locations worldwide.

© 2012 Zensar Technologies www.zensar.com/healthcare 2

International Recognition

 Winner of CNBC’s International Trade Award (2011, 2009, 2008, 2007)
 Among IAOP’s* Top 100 Global Outsourcing Companies (2011, 2010, 2009,
2008)
 Among IAOP’s* Best 20 Leaders by Industry Focus (2011)
 Among Top 100 Outsourcing Providers by Global Services (2011)
*International Association of Outsourcing Professionals


Serving Healthcare & More

Healthcare

Zensar serves the technology needs of three industries
where data privacy and security are paramount:
Healthcare, Banking and Insurance.
Other sectors served:
 Energy & Utilities
 Retail
 Manufacturing


Healthcare Service Lines
Care5—’Healthcare to a higher power’

 Care Applications
 Care Connections
 Care Compliance
 Care Infrastructure
 Care Business


Healthcare Services


Care Applications
 Consulting—EHR and clinical informatics consulting
 HIT testing services
 Clinical process virtualization (CPV)
 Clinical documentation improvement/optimization (CDI)
 Legacy application sunsetting strategies/services
 Revenue cycle consulting
 Implementation—Health IT implementation (clinical and
technical) services for prepackaged and custom systems
 HIS / CIS /EHR / EMR pre-packaged vendor enterprise information
systems and point-of-care information systems, i.e. BI / Analytics /
DSS / LIS / PHIS / CPOE / EDIS / CVIS

 Software development—Custom application
development and management services (ADMS)


Care Connections
Connecting the dots at an affordable cost
To stay competitive and relevant, interoperability is key. Our
comprehensive connectivity services enable you to create collaborative
communities that achieve full interoperability throughout the continuum of
care and leverage national standards to exchange information
electronically, securely.
Among other things, we can help you:
 Create EMR connectivity to community physicians
 Aggregate data from disparate information systems for
quality reporting
 Leverage existing IT investments with a rapid, flexible
architecture
 Exchange health information regionally for accountable care


Care Compliance
 Complete spectrum of Care Compliance services with expert
end-to-end capabilities
 We help you comply with governmental mandates such as
ARRA and Meaningful use, as well as nongovernmental
standards and regulations, quickly, cost-effectively
 Known for our innovative approaches—using proprietary
solutions and ready-to-use templates—and proven
assessment, implementation, testing, deployment, BPO
services and support methodologies
 In short, we significantly reduce time and money you must
spend on compliance, freeing scarce resources to focus on
patient care!


Care Infrastructure Services

Designed to help clients increase efficiencies and reduce risk,
Zensar’s Care Infrastructure services include:
 Infrastructure management/optimization
 Data center services
 End-user computing
 Security and compliance

Care Business Service Offerings

Business Process
Revenue Cycle Solutions HIM Solutions
Solutions
CONSULTING
Business process improvement/
optimization services Patient access services Coding & audit
Patient safety & experience
management solutions Billing
Revenue management services
Quality services—CQI/TQM
Transcription
BUSINESS PROCESS OUTSOURCING
Patient financial services
Revenue cycle management
Medical records management
Claims management
Revenue integrity programs
Clinical support & information Clinical document improvement
life-cycle management Revenue enhancement/
optimization services Physician education/learning
Shared services


Proven Multi-dimensional Expertise
 Zensar features:
 proven technology expertise
 hallmark flexibility
 vendor-agnostic philosophy
 unparalleled on-time/on-budget results
 A penchant for true client collaboration
 Experienced recruiting/placement pros deliver affordable, multi-
dimensional, custom staffing solutions that can support
 all legacy and popular clinical/nonclinical systems
 both strategic and fast-track needs
 specific package implementations, project management,
assessments, evaluations, customizations, integrations and
conversions
 a complete implementation lifecycle

The Zensar Advantage

• Customer-centric model

• Industry best practices and certifications

• Proven methodology and approach

• Centralized 24/7 dedicated support

• Highly skilled and certified workforce

• Strong partnerships and alliances with domain leaders


Zensar Team Attributes

 Leadership includes MD, PhD and RN
 Deep hospital operations experience
 Seasoned, experienced experts
 Immediately productive consultants
 Clinical informatics subject matter
experts
 Ability to successfully partner with
your clinical team and other members
of your organization at any level


Comprehensive EHR Expertise
Zensar’s professionals have expertise and experience in
virtually all standard EHR and other Clinical systems,
including:
 Greenway
 Allscripts  McKesson
 Athenahealth  MEDITECH
 Cerner  NextGen
 eClinicalWorks  Philips
 Eclipsys  Siemens
 Epic
 GE Healthcare


Zensar’s Quality Promise
 Zensar’s Quality Management System (QMS)
focuses on …
 Quality of deliverables
 Effectiveness of reviews and testing
 Integration of project team and stakeholders—e.g., Onsite/Offshore
 Project lifecycle

 Zensar conforms to these and other standards:
 SEI CMM/CMMI Level 5 v1.2
 ISO 9001:2008
 ISO 20000
 Six Sigma


Protecting Patient Information
 As an ISO/IEC 270001:2005-certified company, Zensar
has met the international gold standard for information
security.
 Healthcare clients trust us to protect the confidentiality
and integrity of patient information.
 Committed to delivering HIPAA-compliant services and
solutions, Zensar currently …
 meets all HIPAA's stringent data security and
privacy requirements
 operates a HIPAA-compliant offshore development
center for a major US healthcare provider

Zensar Provider Clients


Q&A and Thank You!
The Zensar Promise—Performance through
innovation to lead business transformation …
Thank you for your time!
 Visit us at www.zensar.com/healthcare

 Contact us at healthcare@zensar.com


Zensar Clinical Transformation & Health care IT services

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