2. MASAAKI IMAI AND TOTAL QUALITY
MANAGEMENT :
Masaaki imai the chairman of the Cambridge corporation
international management firm based in Tokyo.
Masaaki imai together the management philosophies
theories of single concept “kaizen”.
Kaizen is a Japan's economic name formal system to
promote process continuous improve quality.
Understanding kaizen:
Kaizen begins with the notion that an organization it is
long time quality and success only when every member in
the operating system the firm actively pursues opportunities
to identify and implement every day.
Kaizen sets no conditions for the magnitudes of quality
improvement.
The quality improvement perspective of kaizen saying
“Every day and every way we are getting better and
better”.

3. “kaizen” refines its improvement for three guiding
principles:
Process view of the system:
The process analysis could affect a process for making product or a
process for designing a product among other processes.
Stress comes from people:
Kaizen program relies heavily on depends on intelligent the firms process
to continuous improvement .success of the quality.
Discipline
Employee participation
Skill development
Effective communication
Constant sense of urgency:
A successful kaizen program depends on unceasing awareness of the
need for change.everyone must feel that the improve the much more
quality in good sufficient and the over confidence weaken kaizen