The document discusses trends in airport retail for 2015 and beyond. It notes that 44% of global airport revenue comes from non-aeronautical services, with 54% of concession space used for non-duty free retail and food service. It also discusses issues like the rise in Chinese duty-free spending, the potential of mobile apps to increase retail sales, and how carry-on restrictions can reduce retail revenues. The document aims to help airports better understand customer needs and experiences to improve their retail operations and revenue.

1. Airport trends 2015 and beyond
Airport Retail - Highlights
Issues Today's Airports Face with Growing
Emphases on Retail, Dining and Concessions
Date: 16-02-2015
Prepared by: Alexander H. Schregardus
Email: alex.schregardus@visitorM.com
Phone: +353 61 293 163
Web: www.visitorM.com

2. of global airport revenue comes from
non- aeronautical services
44%
“Bank on Data”. Airport World. Retrieved November 2014.
Airport trends 2015 and beyond
Airport Retail

3. 54%
“Non-Aeronautical Revenue”. Airports Council International. Retrieved November 2014.
36%
concession space allocation
non–duty-free retail
10%duty-free retailfood service
Airport trends 2015 and beyond
Airport Retail

4. non-aeronautical revenue from F&B
6.7% 5.9%LATAM / Caribbean
5.4%EuropeNorth America
Airport trends 2015 and beyond
Airport Retail
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5. Airport trends 2015 and beyond
Airport Retail
rise in Chinese duty-free &
travel retail spending last year
63%
According to Tax Free World Association (TFWA)
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6. Airport trends 2015 and beyond
Airport Retail
of travellers would use an app that offers
them products related to the their journeys
60-80%
Online poll of approximately 6,000 adult consumers, NCR Company’s 2014 Traveler Experience Survey
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7. Airport trends 2015 and beyond
Airport Retail
left a duty-free shop without making a
purchase because item was out of stock.
55%
“A Retail Revolution in Travel”. Retrieved November 2014.
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8. Airport trends 2015 and beyond
Airport Retail
drop in sales when purchases are part of
“one bag” carry on allowance
40%
“One bag rule severely impacting retail revenues”. Airport Business. Retrieved November 2014.
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