What Is C’est Bon?
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A review of C\'est Bon restaurant customer experience through the lens of service marketing. Members include: Keith Loo and Ehsan Sarrafian
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What Is C’est Bon?
- 1. What is C’est Bon? Keith Loo & Ehsan Sarrafian
- 3. What is C’est Bon? Keith Loo & Ehsan Sarrafian
- 4. What is C’est Bon? Keith Loo & Ehsan Sarrafian
- 5. Keith Loo & Ehsan Sarrafian Inconsistent!
- 6. No Service!
- 8. No Parking! No Exit!
- 10. Not Cheap!
- 11. What is C’est Bon? After following our recommendations…
- 12. Match brand to service Meet and exceed customer’s expected experience: Authentic Chinese cuisine and dining experience, with speedy delivery. Authentic
- 13. Attentive and responsive Hire trained servers and deliverers for a consistent and quality experience. Develop processes for handling dine-in customers and phone calls. Great Service
- 14. Improve delivery coverage Relocate north restaurant to improve delivery coverage and service. Accessible
- 15. What is C’est Bon? It’s good.